medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,897 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

Write Your review

Tell us how medino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not yet received order do can't review”

Helpful Report

Posted 2 years ago

“After taking the tablet I had a severe reaction. flushing, itching and feeling dizzy and faint. I will not take any more- this product should be issued with a warning.”

Helpful Report

Posted 2 years ago

“Although the service was excellent, I have given only 1* because I ordered and paid for 3 boxes and ony 2 arrived”

Helpful Report

Posted 2 years ago

Hi Michael, We are sorry to hear you did not receive all the items you ordered. I see that one of our agents have reached out to you regarding a solution. Are you able to reply to this email? We will be more than happy to resolve this for you.

Posted 2 years ago

“Parcel completely broken. Royal Mail put everything in plastic bag! The contents were all loose with no packing.”

Helpful Report

Posted 2 years ago

Hi Lilian, Thank you for taking the time to leave this review. I am sorry to hear this, are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 2 years ago

“Never buy this. Feel peeling and sore. Quite dangerous.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear you have experienced a bad reaction to a product we sell. Would you be able to email our pharmacy team with your Order ID? They will be more than happy to help resolve this.

Posted 2 years ago

“The items I received were not the items I had ordered. The shampoo I received was blue not white as shown on the company site. It is also a different formula. It left my hair limp and dull. I have used the Klorane shampoo for years but will not buy them again. I have ordered from Medino before and was very satisfied. They should have changed the photo on their site and I would not have bought this item.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this review and bringing this to our attention. We will work to update our website ASAP. In the meantime, if you are able to reach out to info@medino.com we will resolve this for you. We apologise for the inconvenience

Posted 2 years ago

“Item arrived with seal open and damaged, not genuine and not safe to take the capsules.”

Helpful Report

Posted 3 years ago

“I ordered twice with them but unfortunately, both of my parcel has been lost and very difficult to deal with them Until now, i'm stilling waiting with no hope”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that your order got lost in transit. If you are able to reach out to us at info@medino.com we will arrange for replacements to be sent. Thank you for your patience.

Posted 2 years ago

“Delivery 5 days later than originally quoted. End up going away on holiday without my order”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your review. It appears your delivery was delayed by the strikes. I apologise for the inconvenience caused by this.

Posted 3 years ago

“I didn't get my items I have been waiting over a week for them.”

Helpful Report

Posted 3 years ago

Hi Sherry, Thank you for the review. It appears your delivery was delayed due to the strikes. We apologise for the inconvenience.

Posted 3 years ago

“Still not been received 😞😞😞”

Helpful Report

Posted 3 years ago

Hi Ellie, Thank you for your review. I am sorry to hear you are still waiting for your parcel, your delivery may of been affected by the strikes. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 3 years ago

“Since.taking.wellman.prostacefor.1month.i.havebeen.constapeded”

Helpful Report

Posted 3 years ago

“I cannot give an opinion has I have not received the parcel yet, I think it may be lost”

Helpful Report

Posted 3 years ago

Hi Fermin, Thank you for taking the time to leave this review. I am sorry to hear you are still waiting for your parcel. Are you able to reach out to us at info@medino.com? We will be more than happy to chase this up for you!

Posted 3 years ago

“terrible service avoid at all costs they will make you buy the product then say it’s not available then offer loads of alternatives then say then will refund you it been 2 weeks and still i have not got my money back. avoid medino at all cost”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your email. We hope you are safe and well. You were refunded by the pharmacy team as they did not approve this order I'm afraid. You should have received an email from their team as to why. You would have been emailed by the email address pharmacy@medino.com, please do reach out if you have not received any communication. Regarding the refund, are you able to reach out to us at info@medino.com with your order ID? The order you have referenced here seems to have been placed much more recently and we usually find our refunds take 2-3 working days.

Posted 3 years ago

“The product itself Planet Paleo Collagen is one of the best in the UK market. However your delivery option are ridiculous, royal mail? Seriously? 24h delivery, on what plant you live on? I did order my collagen on Thursday morning, and it was meant to be delivered within the next 24h. I got it on Saturday before 3pm while I was away chasing dinosaurs in Swanage. If I had known, I would ordered it from Amazon. Kind regards, Daria”

Helpful Report

Posted 3 years ago

Hi Daria, Thank you for taking the time to leave this review. Unfortunately, Royal Mail can experience some delays a small percentage of the time. We also offer DX as an alternative, you may find more success with this courier in your area. If you can reach out to us at info@medino.com we will be more than happy to resolve this for you.

Posted 3 years ago

“they send very near to expiry products. Don't buy from here”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear you received items that were near expiry. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you!

Posted 3 years ago

“Did not receive full 2 pairs ordered but only one pair came nothing in other box.already complained still no replacement.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave this review. We can see that one of our agents is waiting for a response, are you able to reach out? We will be more than happy to resolve this for you!

Posted 3 years ago

“I have 9 verrucas to treat. I had to answer twice the same question why I want 7 small bottles via emails chain. Finally it has been decided to send me what I wanted and what I paid for. This is a joke. Why they need to ask I need 7 bottles and why it is so suspicious do not ask me. This is pathetic behavior. I hope next time I will have contact with normal people while buying something.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave this review. Our pharmacy team work hard to follow NHS regulations as well as ensure that the items ordered are fit for use. I am sorry for the inconvenience caused by these questions.

Posted 3 years ago

“You gave me a wrong item”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear you received the wrong item, are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 3 years ago

“I paid extra for a faster delivery but my parcel did not arrive within the time promised. It was supposed to be a next day delivery and i paid over £12 for this. Instead it took four days to arrive. A very poor service and I would like a refund on the extra postage paid”

Helpful Report

Posted 3 years ago

Hi Teresa, Thank you for taking the time to leave this review. I am sorry to hear that your delivery took longer than expected. We work very closely with our couriers to ensure our delivery standards are met. However, in rare cases, our couriers do experience delays. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 3 years ago

medino is rated 4.9 based on 23,897 reviews