medino Reviews

Name: medino
Address: Unit C19, 10 Prestons road, London
Rating: 4.92

4.9 Rating 20,472 Reviews

99 %

of reviewers recommend medino

4.9

Based on 20,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit C19, 10 Prestons road
London
E14 9RL

Write Your review

Tell us how medino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel completely broken. Royal Mail put everything in plastic bag! The contents were all loose with no packing.”

Helpful Report

Posted 1 year ago

Hi Lilian, Thank you for taking the time to leave this review. I am sorry to hear this, are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 1 year ago

“Never buy this. Feel peeling and sore. Quite dangerous.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear you have experienced a bad reaction to a product we sell. Would you be able to email our pharmacy team with your Order ID? They will be more than happy to help resolve this.

Posted 1 year ago

“The items I received were not the items I had ordered. The shampoo I received was blue not white as shown on the company site. It is also a different formula. It left my hair limp and dull. I have used the Klorane shampoo for years but will not buy them again. I have ordered from Medino before and was very satisfied. They should have changed the photo on their site and I would not have bought this item.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review and bringing this to our attention. We will work to update our website ASAP. In the meantime, if you are able to reach out to info@medino.com we will resolve this for you. We apologise for the inconvenience

Posted 1 year ago

“I ordered twice with them but unfortunately, both of my parcel has been lost and very difficult to deal with them Until now, i'm stilling waiting with no hope”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear that your order got lost in transit. If you are able to reach out to us at info@medino.com we will arrange for replacements to be sent. Thank you for your patience.

Posted 1 year ago

“Delivery 5 days later than originally quoted. End up going away on holiday without my order”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your review. It appears your delivery was delayed by the strikes. I apologise for the inconvenience caused by this.

Posted 1 year ago

“I didn't get my items I have been waiting over a week for them.”

Helpful Report

Posted 1 year ago

Hi Sherry, Thank you for the review. It appears your delivery was delayed due to the strikes. We apologise for the inconvenience.

Posted 1 year ago

“Still not been received 😞😞😞”

Helpful Report

Posted 1 year ago

Hi Ellie, Thank you for your review. I am sorry to hear you are still waiting for your parcel, your delivery may of been affected by the strikes. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 1 year ago

“Since.taking.wellman.prostacefor.1month.i.havebeen.constapeded”

Helpful Report

Posted 1 year ago

“I cannot give an opinion has I have not received the parcel yet, I think it may be lost”

Helpful Report

Posted 1 year ago

Hi Fermin, Thank you for taking the time to leave this review. I am sorry to hear you are still waiting for your parcel. Are you able to reach out to us at info@medino.com? We will be more than happy to chase this up for you!

Posted 1 year ago

“terrible service avoid at all costs they will make you buy the product then say it’s not available then offer loads of alternatives then say then will refund you it been 2 weeks and still i have not got my money back. avoid medino at all cost”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your email. We hope you are safe and well. You were refunded by the pharmacy team as they did not approve this order I'm afraid. You should have received an email from their team as to why. You would have been emailed by the email address pharmacy@medino.com, please do reach out if you have not received any communication. Regarding the refund, are you able to reach out to us at info@medino.com with your order ID? The order you have referenced here seems to have been placed much more recently and we usually find our refunds take 2-3 working days.

Posted 1 year ago

“The product itself Planet Paleo Collagen is one of the best in the UK market. However your delivery option are ridiculous, royal mail? Seriously? 24h delivery, on what plant you live on? I did order my collagen on Thursday morning, and it was meant to be delivered within the next 24h. I got it on Saturday before 3pm while I was away chasing dinosaurs in Swanage. If I had known, I would ordered it from Amazon. Kind regards, Daria”

Helpful Report

Posted 1 year ago

Hi Daria, Thank you for taking the time to leave this review. Unfortunately, Royal Mail can experience some delays a small percentage of the time. We also offer DX as an alternative, you may find more success with this courier in your area. If you can reach out to us at info@medino.com we will be more than happy to resolve this for you.

Posted 1 year ago

“they send very near to expiry products. Don't buy from here”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear you received items that were near expiry. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you!

Posted 1 year ago

“Did not receive full 2 pairs ordered but only one pair came nothing in other box.already complained still no replacement.”

Helpful Report

Posted 1 year ago

Hi there, thank you for taking the time to leave this review. We can see that one of our agents is waiting for a response, are you able to reach out? We will be more than happy to resolve this for you!

Posted 1 year ago

“I have 9 verrucas to treat. I had to answer twice the same question why I want 7 small bottles via emails chain. Finally it has been decided to send me what I wanted and what I paid for. This is a joke. Why they need to ask I need 7 bottles and why it is so suspicious do not ask me. This is pathetic behavior. I hope next time I will have contact with normal people while buying something.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review. Our pharmacy team work hard to follow NHS regulations as well as ensure that the items ordered are fit for use. I am sorry for the inconvenience caused by these questions.

Posted 1 year ago

“I paid extra for a faster delivery but my parcel did not arrive within the time promised. It was supposed to be a next day delivery and i paid over £12 for this. Instead it took four days to arrive. A very poor service and I would like a refund on the extra postage paid”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for taking the time to leave this review. I am sorry to hear that your delivery took longer than expected. We work very closely with our couriers to ensure our delivery standards are met. However, in rare cases, our couriers do experience delays. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 1 year ago

“I was sent a different thing from what I ordered”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear you did not receive the item you were hoping for. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 1 year ago

“You gave me a wrong item”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear you received the wrong item, are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 1 year ago

“Ripped off the products are very poor quality it's just a wasted money Just go to genuine and authentic products and website”

Helpful Report

Posted 1 year ago

Hi Maz, Thank you for taking the time to leave a review. We take the sourcing of products very seriously at Medino and source the vast majority directly from the manufacturer. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 1 year ago

“I have spent 20 minutes trying to order two tubs of your charcoal tablets but cannnot get through to checkout. I will give up and buy elsewhere unless you contact me in next 5 minutes. My number is 01608 682235. J.B.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review. I have noticed one of our agents has reached out regarding this issue and is waiting for a response. Are you able to get back in touch so we can resolve this for you?

Posted 1 year ago

“Dispatched 6/6 .. now 10/6 .. still not received”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for taking the time to leave a review. I am sorry to hear that you are still waiting for your items. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 1 year ago

medino is rated 4.9 based on 20,472 reviews