medino Reviews

Name: medino
Address: Unit C19, 10 Prestons road, London
Rating: 4.92

4.9 Rating 20,398 Reviews

99 %

of reviewers recommend medino

4.9

Based on 20,398 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit C19, 10 Prestons road
London
E14 9RL

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery but not enough of the product in stock so I had to pay delivery charge 😠😠”

Helpful Report

Posted 1 week ago

“Fast delivery. However, the free item that was provided with my order is no good for me. Vitamin D4 was provided however Medino wasn’t able to customise this according to customer’s needs. I use 1000ui but given was double the dosage. When you advertise, it wasn’t mentioned which dosage will be provided and my common sense says of course Medino will have to customise according to customer’s needs.”

Helpful Report

Posted 1 month ago

Hi Ratheekah, As you mentioned, we offered a free gift with your purchase - this is a part of a deal that Lamberts are running with us. We, unfortunately, cannot customise the gift as it is a promotional item and, as we would like to emphasise, is free of charge. If you would like a specific dosage, you can purchase it via our website. Kind Regards, Customer Support

Posted 1 month ago

“Very happy with the prices and items received. However, I ordered more to get 24 hour delivery and it arrived in 48 hours with the box ripped open, so I needn’t have bothered. Nothing was damaged inside.”

Helpful Report

Posted 2 months ago

Hi Deborah, We are so sorry to hear about this. Unfortunately, we have not been contacted regarding this and so we have not had the opportunity to investigate this further. Please reach out to info@medino.com with your order number so we can look into this for you. Kind Regards, Customer Support

Posted 2 months ago

“I get all your products ,the baby wipes the white plastic holder to get the wipes out are always coming off is ther anything you can do about it”

Helpful Report

Posted 4 months ago

Hi, Thank you for your review - we are sorry to hear that you are having trouble with your order. Please reach out to info@medino.com with a photo of the faulty item and your order number so we can assist you further. Kind Regards, Customer Support

Posted 4 months ago

“Good prices , delivery was late although I paid for next day delivery but it took couple days. For the items all fine but the Lindens Health + Nutrition Hair Skin & Nails tablets were really big and very difficult to swallow, I can’t use unfortunately.”

Helpful Report

Posted 6 months ago

“Bottle came without a spray top, what was a 24 hr delivery wasn't”

Helpful Report

Posted 7 months ago

Hi Charles, Thank you for your review. The product you have purchased does not come with a dispenser, as seen by the photo on our website. We are sorry to hear that your parcel was delayed. Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. Please reach out to info@medino.com so we can discuss this further. Kind Regards, Customer Support

Posted 7 months ago

“Good product range and prices but the website is a nightmare to use. I was constantly sent back to the "enter your discount code" message but I didn't have one!”

Helpful Report

Posted 8 months ago

Hi Colin, We are sorry to hear that you are having difficulties using our website. We did respond to you requesting more information so we could investigate this further but we have not heard back from you. Please reach out to info@medino.com if you have not received any communication. Kind Regards, Customer Support

Posted 8 months ago

“Product arrived very quickly ,however packaging was open when arrived see picture . Would order from company again.”

Helpful Report

Posted 8 months ago

Hi Stephanie, We are so sorry that your order arrived in such condition. Unfortunately, it appears that we have not received any communication from you and therefore have not had the opportunity to investigate this further. Please email info@medino.com so we can look into this for you. Kind Regards, Customer Support

Posted 8 months ago

“Although I can order and receive within a couple of days, I am very disappointed with the fact that I used to be able to order a box of 32 x Panadol Extra. Now, for the last 3 or 4 months or more, they're out of stock. Now I can buy 14 x Panadol Extra. Fair enough. But at £3.19? No. Not anymore when I can get them cheaper elsewhere at £2.49!!!! That's the only gripe I have. At the moment.”

Helpful Report

Posted 9 months ago

“Cant teview as i have no received order yet.”

Helpful Report

Posted 9 months ago

Hi Kim, We are sorry to hear that! As discussed, we have raised an investigation with the courier. Hopefully, they will be able to locate and deliver your parcel but in the case that they are unable to do so, we will be more than happy to offer an alternative resolution. Kind Regards, Customer Support

Posted 9 months ago

“It's ok the medino. The problem is the lotion that i bought AproDerm the date is so quick to expire. I bought 5 pcs and my only son is using it.”

Helpful Report

Posted 10 months ago

Hi Adelaida, We are so sorry to hear that - unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. If you would like to discuss this further, please reach out to info@medino.com with your order number and a photo of the product's expiry date. Kind Regards, Customer Support

Posted 10 months ago

“My order was delivered a few day late, I almost had to buy replacements locally. Please avoid using Evri as they are the least reliable and certainly not suitable for delivering meds on time or otherwise.”

Helpful Report

Posted 10 months ago

Hi Kamal, We are so sorry to hear that - unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. If Evri is not up to standard in your area, we do offer Royal Mail as an alternative courier. If you have any questions or would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 10 months ago

“Saline solution (4 items) were a good price & were received quickly and well-packaged. I was very annoyed to realise they were close to Expiry date (08/2023), so I will have difficulty using them up by then. Not such a bargain after all!”

Helpful Report

Posted 11 months ago

Hi Caroline, We are sorry to hear that you are not happy with your purchase. When a product is due to expire within 45 days, we advertise them as a 'short date' product and specify the expiry date in the product description. As the product you have purchased is still outside of this time frame, this did not happen. We understand that this system is not suited for products of a larger quantity, such as a year's supply, and are currently working towards improving our software to include this. If you would like to discuss this further, please reach out to info@medino.com so we can resolve this. Kind Regards, Customer Support

Posted 11 months ago

“You did alright”

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Posted 11 months ago

“I never received my order”

Helpful Report

Posted 1 year ago

Hi Gema, We are so sorry to hear that! As discussed, your order was marked as delivered on the 4th of April. We have reached out and offered to replace your order if you could not locate it however we have not received a response. Please reach out to info@medino.com so we can resolve this for you! Kind Regards, Customer Support

Posted 11 months ago

“Item was not delivered, Evri admitted fault but Medino slow to refund and require a form to completed despite Evri admitting it was not delivered to a safe space.”

Helpful Report

Posted 1 year ago

Hi Amy, We are so sorry to hear that! Unfortunately, in cases where parcels are left safe, Evri do require a signed document from our customers so the order can be claimed as lost. While we appreciate that this is not ideal and can cause delays in resolving matters, your refund was processed within 5 minutes of us receiving the signed document. Kind Regards, Customer Support

Posted 11 months ago

“Unfortunately the packaging wasn't adequate and some of the nozzles don't work and one wad smashed.”

Helpful Report

Posted 1 year ago

Hi Deborah, We are so sorry that your order arrived damaged. Unfortunately, I cannot locate any communication from you on our system and so we have not had the opportunity to rectify this. Please reach out to info@medino.com so we can offer a resolution. Kind Regards, Customer Support

Posted 1 year ago

“difficult to comment as order not yet received.Is there a problem?”

Helpful Report

Posted 1 year ago

Hi Hugh, We are sorry to hear you have not received your order. As per your tracking details, your order was marked as delivered on the 23rd of February. If you have not received your order, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

“all good except we paid for next-day delivery which never happened”

Helpful Report

Posted 1 year ago

Hi Angeliki, We are sorry to hear you are not 100% happy with our service. It looks like you placed your order on the 4th of February which was over a weekend. As our warehouse is not open over weekends, your order was dispatched 6th, which was the next working day, and delivered on the 7th. Your order was delivered on time, as per the delivery option you chose at checkout. For more shipping information, you can follow the link below: https://www.medino.com/shipping If you have any further inquiries, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

“It has not arrived. No contact from evri.”

Helpful Report

Posted 1 year ago

Hi Martin, We are sorry to hear that you did not receive your order. I can see on our system that your order was returned to us and we refunded your order in full. This was most likely due to an incomplete address that was provided at checkout. If you require any further assistance, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

medino is rated 4.9 based on 20,398 reviews