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medino Reviews

4.9 Rating 20,472 Reviews

99 %

of reviewers recommend medino

Company Reviews

Product Reviews

4.9

Based on 20,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit C19, 10 Prestons road
London
E14 9RL

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medino 5 star review on 10th April 2024

medino 5 star review on 27th March 2024

medino 5 star review on 13th March 2024

medino 5 star review on 26th January 2024

medino 5 star review on 12th January 2024

medino 5 star review on 25th November 2023

medino 5 star review on 14th October 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 5 items from this company the next day they arrived when I opened the parcel they sent me the wrong items I phoned the company they said they sent me what I ordered, however I did not order what they sent me, I have returned the items back to them as I don't use them, there customer service was very poor as they insisted that they sent me what I ordered, common sense they should have said return the items and when we received them we will issue the refund, but no they were to busy blaming me for there mistake I emailed afew times to ask for the return address as the post code brought me to a different address after asking local businesses did they know where this company was and guess work I found it but not where it was meant to be not very happy with them”

Posted 5 months ago

Hi Edward, As you have been advised multiple times, the items you received match the items you purchased from our website. We offer our customers a chance to review their order at checkout before payment which we can confirm was offered to you. We also sent a confirmation email so you could review your order in case you made any mistakes - we can confirm that this was received at your email address. Unfortunately, we did not hear from you before your order was dispatched. We can also confirm that we cannot change a basket before, during or after checkout. You did not request any information regarding our returns policy but nonetheless, we provided this to you for your convenience: https://www.medino.com/returns While we appreciate that this is may be inconvenient for you, we unfortunately cannot take responsibility for orders made by mistake. As stated in our returns policy, returns are to be posted to our warehouse. We are an online pharmacy and do not have a storefront - we do not accept customer visits as our returns address is a working warehouse. This has already been explained in our emails. Couriers drop off and collect from our warehouse regularly and have had no issues with the address. If you have any further questions, please feel free to reach out to info@medino.com. Kind Regards, Customer Support

Posted 4 months ago

“Candles came smashed , even though the delivery lady said they sounded broken . Asked her to take the delivery back and she said she couldn't. Fair enough , who wants to handle smashed glass. Emailed customer services and through numerous emails , was called a lier. Sent pic , but she said they didn't look smashed ti her”

Posted 5 months ago

Hi Sara, While we are sorry to hear that, we can confirm that the statements provided in this review are not correct. You reported that you received 2 damaged candles however you refused to provide the names of the candles that arrived damaged. While we could see that the Yankee Candle Home Cinnamon Cider was damaged, we could not identify the other candle as you purchased a variety. As explained, we need to identify any damaged products not only to have an accurate report but also in order to know which items we are refunding or replacing. After multiple emails, you then provided a photo of the other candle to identify it however this candle was in perfect condition which caused confusion. You were not called a liar; we simply asked why the product you sent a photo of was not damaged for clarification. If you had provided the names of the products as requested, this would not have been an issue. Since the information has been provided and the issue has been resolved, we have issued a refund for the damaged items. If you have any further questions, please reach out to info@medino.com Kind Regards, Customer Support

Posted 5 months ago

“Did not receive my order. Informed CS haven't bothered to contact me back. poor practice and poor CS. will not be using again but will also be pursuing a refund .”

Posted 6 months ago

Hi Aurelia, We are sorry that you feel this way. You contacted us on Saturday and we replied on Monday as we are not open over weekends. As per our email to you yesterday, we have already responded to your inquiry however we have not received a response. Please check your junk/spam. As we have already discussed, your order was dispatched on the 20th and delivered on the 21st. Evri notified you of this. If you are not able to locate your order and believe it to be lost, please reply to our email with the requested form so we can arrange a resolution for you. Kind Regards, Customer Support

Posted 6 months ago

“Didn't receive my order and struggled to get through to anyone to find out where it was!!!”

Posted 6 months ago

Hi Nicola, We are sorry to hear that! Please reach out to info@medino.com with your order number and your contact number so we can investigate this further. Kind Regards, Customer Support

Posted 6 months ago

“I didnt receive the products. will claim my money back. Do not recommend”

Posted 6 months ago

Hi Reinaldo, We are sorry to hear that! As discussed, your order was returned back to us as it was rejected at the delivery address. We have issued a refund for your items. If you have any other questions, please let us know! Kind Regards, Customer Support

Posted 6 months ago

“Still haven’t received order”

Posted 7 months ago

Hi Sam, We are sorry to hear that! Unfortunately, we have not received any communication from you regarding this and have not had the opportunity to resolve this. Our returns team has advised that they received your parcel as a return from the courier on Monday due to an incomplete delivery address. As a result, we have issued a refund for your items. An email was sent explaining this. If you would like to discuss this further, please reach out to info@medino.com. Kind Regards. Customer Support

Posted 7 months ago

“All 4 bottles of Blink Total Care Disinfecting Solution, which arrived on 3rd August, show an expiry date 2023/09. It is estimated that one of these bottles should last about a month and I haven't even finished the one I'm using at the moment! So 3 bottles will be entirely wasted! I certainly wont be purchasing anymore products from Medino.”

Posted 8 months ago

“Product did not arrive”

Posted 9 months ago

Hi Bryan, We are so sorry to hear that! Unfortunately, we were not contacted regarding this until today so we did not have the opportunity to resolve this prior. As per our email, we have raised an investigation with the courier and will reach back out if they are unable to resolve this issue. If you have any further issues or questions, please email info@medino.com. Kind Regards, Customer Support

Posted 9 months ago

“Item arrived damaged. The box was looking very well buy cream inside was cut”

Posted 10 months ago

Hi Katarzyna, We are so sorry to hear that your order arrived damaged. Unfortunately, it does not appear that we have received any communication from you so we have not had the opportunity to rectify this. Please reach out to info@medino.com with your order number and photos of the damaged items so we can investigate this further and offer a resolution. Kind Regards, Customer Support

Posted 10 months ago

“Hello I have contacted you about the dummies I purchased. They wernt the designs as stated and were mixed boys and girls, when I specifically chose them for the design with dinosaurs. This could be a genuine mistake. Would someone please contact me to resolve this please.”

Posted 10 months ago

Hi Anna, We are so sorry to hear that you are not happy with your purchase. As explained in our email, which we sent on the 31st, the product you purchased comes in various colours and patterns. Please check your junk/spam mail. If you would like to discuss this further or cannot find our email, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 10 months ago

“Unfortunately the courier never delivered .”

Posted 11 months ago

Hi Peter, We are so sorry to hear that. It looks like the courier did not receive the revised delivery address that was provided - we have apologised for this and offered to dispatch a replacement or issue a refund. A full refund has been processed as requested. If you have any further questions or would like us to revisit this case, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 10 months ago

“Sent wrong item.”

Posted 11 months ago

Hi Brian, We are sorry to hear that! Unfortunately, we have not received any communication from you and have not had the opportunity to rectify this. Please email info@medino.com with your order number and a photo of your order so we can get this resolved. Kind Regards, Customer Support

Posted 10 months ago

“Still waiting on an order I placed last week. This is the 3rd time there has been an issue with my order being delivered. Yesterday, I got in touch to ask where my order was and this time the courier alledgely lost it. Expected to have my parcel redelivered today but they haven't bothered replying to my email asking how I wanted to proceed. I asked for a redeliver. Also one of my items was now out of stock. Just overall, I feel the service is poor. They used to be amazing but I no longer feel this is the case.”

Posted 11 months ago

Hi, We are so sorry to hear about your experience. This is not how we wish for our customers to feel. From our records, it looks like you contacted us regarding a missing order on Tuesday and replacements were dispatched the following working day. We have reached out via email to discuss this further and hopefully reach a resolution. Kind Regards, Customer Support

Posted 11 months ago

“My items have not arrived yet !!”

Posted 11 months ago

Hi Margaret, We are so sorry to hear that! Unfortunately, we have not received any communication from you so we have not had the opportunity to investigate this. Please reach out to info@medino.com with your order number so we can resolve this for you. Kind Regards, Customer Support

Posted 11 months ago

“Where is my order not received yet I shocked you asking me for reviews that order I never received also I sent email you on 12/05/23 but still not responding if you can’t deliver please send me refund with out any delay so I can order some where else”

Posted 11 months ago

Hi Rajwant, We are so sorry to hear that! We responded to your email on Friday and have raised an investigation with the courier so they can release a search for your order. We have also sent you this today. If you are having trouble receiving our emails, please reach out to info@medino.com and we will investigate this further. Kind Regards, Customer Support

Posted 11 months ago

“Did not appreciate dispatch being delayed whilst a pharmacist decided whether to 'approve; my order, and then gave patronising advice, which I did not need. If I ordered a ladder from a hardware store, I would not expect despatch to be delayed in order to be sent advice that when climbing it I must be careful not to fall off. I can work this out for myself.”

Posted 1 year ago

Hi Robert, We are sorry to hear that you are not happy with our service. As you had ordered a controlled item, your order was required to be approved and authorized by a pharmacist. This is a legal requirement, for your safety and the safety of our staff. Despite this, your order was approved, dispatched and delivered within the time we had advised on our website and in our confirmation emails. Our pharmacist wrote the following in their approval email: Please note that in case your symptoms change or worsen it is important to consult your GP or Doctor before continuing self-treatment with over-the-counter medications. We are sorry if you have taken any offense to this however it is our duty and goal as an online pharmacy to provide a safe and secure service - this includes making sure our customers are fully aware of the precautions of any medication they are taking. In fact, many of our customers choose us over other pharmacies because of the advice we provide. We hope this has helped shed some light on this situation and wish you all the best. Kind Regards, Customer Support

Posted 1 year ago

“Item didn’t arrive”

Posted 1 year ago

“I haven't received my package as yet”

Posted 1 year ago

Hi Janice, We are sorry to hear that! Unfortunately, it appears we have not received any communication from you and so we have not had the opportunity to resolve this for you. Please reach out to info@medino.com so we can investigate this further, Kind Regards, Customer Support

Posted 11 months ago

“Tablets arrived in an unsealed jar Lid didn't fit correctly. No tamper proof seal. Although item being replaced I have no faith to return as a customer”

Posted 1 year ago

Hi Sarah, We are sorry to hear that! It looks like you received a faulty item which we have offered to replace, in addition to a refund of your shipping. If there is anything else we can do for you, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

“Still waiting”

Posted 1 year ago

Hi Joao, We are sorry to hear that your delivery was delayed. I can see on the tracking that is has now been marked as delivered however if you would like for us to investigate this further, please reach out through info@medino.com Kind Regards. Customer Support

Posted 1 year ago

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medino is rated 4.9 based on 20,472 reviews