medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,918 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I want to know if it works from the reviews. If a filter has been applied to comments on product efficacy, that's a red flag for me.”

Helpful Report

Posted 3 years ago

“The product doesn’t look authentic. I had same brand matcha before and bottle was greener but from your website shop I bought two bottles and they both different colour glass snd has different writing at the bottom.I am very dissatisfied.”

Helpful Report

Posted 3 years ago

Hi Audrone, I am sorry to hear you were not satisfied with the product you received. At Medino, we work with manufacturers to ensure that all products we sell are authentic. If the product is faulty or not what you had originally thought, please reach out to us via email at info@medino.com and I will be more than happy to resolve this issue as swiftly as possible. Kind regards, Brad

Posted 3 years ago

“I still didn’t receive my order”

Helpful Report

Posted 3 years ago

Hi there, Thanks for reaching out. If you could please email us at info@medino.com, we will be more than happy to resolve any issues. Kind regards, Charles at Medino

Posted 3 years ago

“I just received my order of Eucerin facial cream. Sadly the pump action dispenser does not work! it says on the box ''anti tamper packaging'' it should ''anti customer usage'' very disappointed! Tried ringing customer services and the Pharmacy numerous times....no one available to take my calls!”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for leaving a review. I am very sorry for the faulty product. If you could please send an email to info@medino.com with your order ID, I will be happy to compensate you for the damaged product. All the best, Charles at Medino

Posted 3 years ago

“I Brought 6 bottles of diprobase. The picture advertised was of the old formula bottle. So I purchased 6 bottles, happy days. Not. They sent the new formula bottles which I can not use, it really burns my skin. I did state all this on the form before buying the products, if it's the new formula please do not send but they've sent it anyway & now I have have send back, paying for postage!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving a review. We are very sorry for sending you the incorrect product. Would you please send an email to info@medino.com with your Order ID and we will be happy to resolve this issue for you. I can also confirm that you will not need to pay for postage. All the best, Charlie at Medino

Posted 3 years ago

“Nobody is interested in delivery speed and service They want to read reviews on the product That’s why I believe these reviews are a load of useless unnecessary unhelpful bunkum”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving a review. We are very sorry that you aren't totally satisfied with your experience with us. If there is anything we can resolve for you, please send us an email at info@medino.com? We hope to fix any problems as soon as possible. All the best, Charles at Medino

Posted 3 years ago

“Sent wrong item,.ordered gaviscon advance received gaviscon original. Nobody answered my phone call.Email address was useless My email wouldn't go through using the address on your home page.No other way to contact you other than pigeon.”

Helpful Report

Posted 3 years ago

Hi Rita, Thanks for leaving a review. I am very sorry that you were unable to get in contact. If you could please provide your order ID, I will investigate the matter and provide a refund if the item is not correct. Kind regards, Charlie at Medino

Posted 3 years ago

“I was looking for an exact product. They sent me one that was packaged differently. Had i have known this;- A. I wouldn't have bought the product. B. Its 30% cheaper in ASDA. Also, delivery was three days late.”

Helpful Report

Posted 3 years ago

Hi Dean, Thanks for reaching out. Could you please send us an email to info@medino.com? If you are not completely satisfied with your product, I am more than happy to resolve the issue as soon as possible and provide a refund. Kind regards, Charles at Medino

Posted 3 years ago

“You took my money but never send me my item. If there was an issue with my purchase you should give me my money back”

Helpful Report

Posted 3 years ago

Hi Edyta, Thanks for leaving a review. We are very sorry for any mistake that has been made. If you could please send us an email at info@medino.com, we will be sure to resolve this issue for you. Kind regards, Charlie at Medino

Posted 3 years ago

“Yes, Paula Z is quite right about a wasted opportunity. The service is apparently very good, but what about the product. One response was ‘it can irritate your skin’…….that is precisely what it is supposed to relieve/cure!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving a review. We really appreciate all feedback. I can see that this is a review of a particular product. Was there anything we could have improved with regards to our service? If you have any ideas, please send us an email at info@medino.com All the best, Charlie at Medino

Posted 3 years ago

“Would be good to have feed back about product rather than how long taken to deliver to people I don’t even know. What a waste of an opportunity for feedback”

Helpful Report

Posted 3 years ago

Hi Paula, Thank you for leaving us a review, we appreciate all feedback to help improve our service in the future. We are sorry to hear you weren't happy with the delivery service. This is not the level of service we aim to provide at Medino. Please feel free to send us an email at info@medino.com and we will be more than happy to look into this issue. Kind regards, Zahra at Medino

Posted 3 years ago

“I accidentally put the wrong expiry date for payment details. The system told me my bank card details were wrong and no payment was taken, upon checking my bank account the money had been taken so now I have to wait until this is back into my account..”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback to help improve our service. We have looked into your details and can see the order you placed did go through successfully. Your parcel has been dispatched from our warehouse and is on its way to you. We sent you an email confirming the order had been processed. If you have any issues with your parcel or if you would like to return any items, you can contact us by sending us an email at info@medino.com and we will be more than happy to assist. Kind regards, Zahra at Medino

Posted 3 years ago

“I will have to mark a zero I have waited near two weeks and paid over seven pound and still no sign or my item”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you for leaving a review. We appreciate all feedback to improve our service for the future. We are sorry to hear that you did not receive your order. Please feel free to send us an email at info@medino.com and we will be more than happy to resolve this issue for you. Kind regards, Zahra at Medino.

Posted 3 years ago

“My delivery was delayed from initially given date. Not happy with email responses and excuses.”

Helpful Report

Posted 3 years ago

Hi Abdul, Thank you for leaving a review. We appreciate all feedback to help improve our service for the future. We are sorry to hear about your delayed delivery. We did express that we do not operate on bank holidays so we were unable to pack and dispatch any orders from 25/12/21 to 28/12/21. However, we do understand your frustration and acknowledge your feedback. If you have any other issues and questions, do not hesitate to send us an email at info@medino.com. Kind regards, Zahra at Medino.

Posted 3 years ago

“Took 1 an hour before bed didn’t work.the next night I tried 2 still didn’t work”

Helpful Report

Posted 3 years ago

“Brought Mauka honey Pure Gold 525 500g @£49.90. The company said the cheapest price on their website. Same product from Amazon only £35.00. Two bottles I brought from this company cost me extra £30. The company already breach the wording by claiming the cheapest, even though they didn't specifically said it's this product. Please don't be fool like me. Go elsewhere compare your price first.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback so that we can make improvements to our service in the future. We are sorry to hear that you were not happy with our pricing. If you have any other queries or any issues with orders, please do not hesitate to contact us at info@medino.com. We will be more than happy to help! Kind regards, Zahra at Medino

Posted 3 years ago

“I will not give any star because you cancel my order. If you don’t have the product why it’s still in the website, you should remove or say out of stock. I will not order ever again from your company.”

Helpful Report

Posted 3 years ago

Hi Suha, Thank you for leaving us a review. We appreciate all feedback so that we can make improvements to our service. We are sorry to hear that you were not happy with our service. Usually, when an order is cancelled, we will send an email to inform customers of the reason. If you have any issues or questions on the cancellation of orders, please feel free to send us an email at info@medino.com and we will be more than happy to help! Kindest regards, Zahra at Medino

Posted 3 years ago

“if you use medino you can expect to be bombarded with unsolicited emails. and they don't understand english when you ask them to take you off their mail list”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback to improve our service. We are sorry to hear this. We have successfully deleted you from the email list. If you have any other queries, send us an email at info@medino.com and we will be more than willing to help! Kindest regards, Zahra at Medino

Posted 3 years ago

“I have extensive psoriasis & found the ointment too greasy. I was also unable to use it as a soap substitute in the shower because of the oiliness - which was treacherous in the shower tray & even coated the tiles - which 'clogged' my skin, made it feel greasy rather than nourished &, unfortunately, worsened my condition. I have very good results from the ZeroAQS & Zerobase cream & find them a good alternative now that Diprobase Cream has been discontinued & replaced with an eczema cream (which is not especially suitable for psoriasis).”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback to improve our service. We are sorry to hear you were not happy with the product. We hope you have more of a positive shopping experience with Medino in the future. If you have any other issues, please do not hesitate to contact us by sending us an email at info@medino.com. Kindest regards, Zahra at Medino

Posted 3 years ago

“Ridiculous, courier site kept saying they were expecting my parcel , had ordered because I had covid and could not leave the house . Kept chasing , 4 days later they say the courier doesn’t have my parcel & don’t know why . Not only that but they can’t send another as the item is out of stock so they need to refund me . I suspect the item was never instock in the first place which is why the courier never got it . If I had known this at the time of ordering I could have gone to another retailer which is what I ended up having to do almost a week later . The order should never have been accepted, don’t understand the need for dishonesty.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving a review. We appreciate all feedback to improve our service. We are sorry to hear that you were not happy with the service and completely understand your frustration. We can assure you that we by no means provide customers with dishonest information regarding their parcel and always provide genuine updates. We are sincerely sorry that we were unable to provide you with a reshipment. We try to solve issues as quickly and efficiently as we can. We hope you have a more positive shopping experience with us in the future. All the best, Customer Service Team at Medino.

Posted 3 years ago

medino is rated 4.9 based on 23,918 reviews