medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,920 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was sent a different thing from what I ordered”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear you did not receive the item you were hoping for. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 3 years ago

“Ripped off the products are very poor quality it's just a wasted money Just go to genuine and authentic products and website”

Helpful Report

Posted 3 years ago

Hi Maz, Thank you for taking the time to leave a review. We take the sourcing of products very seriously at Medino and source the vast majority directly from the manufacturer. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 3 years ago

“I have spent 20 minutes trying to order two tubs of your charcoal tablets but cannnot get through to checkout. I will give up and buy elsewhere unless you contact me in next 5 minutes. My number is 01608 682235. J.B.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave this review. I have noticed one of our agents has reached out regarding this issue and is waiting for a response. Are you able to get back in touch so we can resolve this for you?

Posted 3 years ago

“Dispatched 6/6 .. now 10/6 .. still not received”

Helpful Report

Posted 3 years ago

Hi Sandra, Thank you for taking the time to leave a review. I am sorry to hear that you are still waiting for your items. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 3 years ago

“I ordered vegan omega 3 which strangely tasted of fish.”

Helpful Report

Posted 3 years ago

Hi Mark, Are you able to reach out to us at info@medino.com with your order number? I will be more than happy to investigate and verify this for you.

Posted 3 years ago

“The total price changed once I had paid it already!if I had known that , I would have bought it in a different place, will never use again.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave this review. Our system does not allow for this to happen, I could only imagine this happening if the 24-hour delivery option was chosen when the order only qualified for 48-hour. If you can reach out to info@medino.com we will be more than happy to resolve this for you.

Posted 3 years ago

“I have not received the product which in fairness may be a problem at my end. Please can you advise the method of delivery. Thank you”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for taking the time to leave this review. I am sorry to hear that you are still waiting for your parcel. Are you able to reach out to us at info@medino.com? We will be more than happy to resolve this for you.

Posted 3 years ago

“I ordered it three times but I did not succee if you have high level of eczema this product does not work at all”

Helpful Report

Posted 3 years ago

“Delivery was waste of time had to go and collect my stuff.”

Helpful Report

Posted 3 years ago

Hi Agnieszka, Thank you for taking the time to leave a review. I am sorry to hear that the courier was not able to fully deliver your parcel. If you would like to use a different courier on your next order we do offer alternatives and you may find more success.

Posted 3 years ago

“I've paid for faster delivery and it arrived after a week... As long as you working with royal mail, I won't reorder anything from you”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear about the delivery delay. We also offer DX as an alternative to Royal Mail. Are you able to reach out to us at info@medino.com so we can resolve this for you?

Posted 3 years ago

“Parcel not delivered. They use Yodel, 'nuff said!”

Helpful Report

Posted 3 years ago

Hi Anthony, I am sorry to hear that you are still awaiting your parcel. However, the couriers we use are DX and Royal Mail, we do not use Yodel. Are you able to reach out to us at info@medino.com so I can look into this further for you? Kind regards, Brad

Posted 3 years ago

“Ordering was simple and the delivery was on time. Couldn't have asked for anything better.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for leaving a review. From what I can see, you are satisfied with the service we provide but left us with a one-star review. We would very much appreciate it if you could amend your review!

Posted 3 years ago

“Never received order”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear you are still waiting for your parcel. Are you able to reach out to us at info@medino.com so I can look into this and resolve this for you? Kind regards, Brad

Posted 3 years ago

“Absolutely shocking service. After using previously to get some short term supplies to see me through till I can get into a doctor, they now won't process a second order of the same medication months after my first order. Despite me needing a short term supply to help me sleep better and get through the 4 week wait I have till my doctors appointment and my local pharmacy didn't have any stock. Which I have made clear to them. They clearly don't care about their customers and the struggles they are going through. Disappointed is an understatement. Will not be using again. Stay away!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave a review. I am sorry to hear that you were not pleased with our service. The pharmacy team works very hard to uphold NHS regulations. Are you able to reach out to info@medino.com so we can help resolve this issue for you? Kind regards, Brad

Posted 3 years ago

“Beware if this so called Pharnacy! I recently bought a batch of prescription eyedrops (Celluvisc 1%) from them and they were obviously defective or out of date as they did nothing to moisturise my eyes and in fact hurt my eyes terribly. I have used these eye drops for years, and have never had this terrible reaction. When I told Medino, they said I should contact the pharmacy that dispensers them, denying any responsibility whatsoever. When I contacted the pharmacy I was simply ignored. When I told staff they said there was nothing they could do! It is also worrying that Medino advertise themselves as a pharmacy but then deny such claims when defective medication is sent! Stay as far away from them as you can. They are dangerous. I will be taking this further.”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear you were not pleased with our service. We take the sourcing of our products very seriously. Unfortunately, with any health product, there is a chance an individual may experience side effects. Our customer service team tried to reach out regarding a refund. Are you able to get back in touch at info@medino.com? We will be more than happy to try and resolve this for you.

Posted 3 years ago

“Terrible!!!”

Helpful Report

Posted 3 years ago

Hi Beverly, I am sorry to hear that you were not pleased with our service. Are you able to reach out to info@medino.com outlining the incident? I will be more than happy to resolve this for you. Kind regards, Brad

Posted 3 years ago

“You sent me not what I ordered. If I want to return I have to pay for the return shipment, although it's your mistake ... And why is on the website if the version has been discontinued?very disappointed 😞”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear that you did not recieve the item you were hoping for. Could you please reach out to us at info@medino.com? We will be more than happy to resolve this issue for you.

Posted 3 years ago

“I will never use this company again have never received my order after one week you cannot get in contact with anyone on the phone or really know what is going on with your order,I will give them a zero score ! Next time I will use Amazon”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear that have experienced this delay. If you could reach out to us at info@medino.com, I will be more than happy to investigate the location of your parcel and resolve this issue for you. Kind regards, Brad

Posted 3 years ago

“Sorry but still haven’t received my ordered”

Helpful Report

Posted 3 years ago

Hi Lavinia, I am sorry to hear that you are still awaiting your order. Are you able to reach out to us at info@medino.com? I will be more than happy to locate your parcel and resolve this issue for you. Kind regards, Brad

Posted 3 years ago

“The Ibuprofen has not turned up.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thank you for reaching out. I am sorry to hear you have not yet recieved your item. If you are able to reach out to us at info@medino.com I will be more than happy to investigate and resolve this for you. Kind regards, Brad Customer services

Posted 3 years ago

medino is rated 4.9 based on 23,920 reviews