medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,890 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful service, they forgot the needles and when I ask about it they are rude and hung the phone on me. Sourem (if that is his name) was really rude. They give one advice at the begining on when to put the injections and suddenly they give another advice only because of the mistake they made, playing with the health of the people.”

Helpful Report

Posted 2 months ago

Hi Lorena, We are so sorry that you had cause to write this review. You sent us an email stating that you were missing your free needles less than 24 hours ago. We again apologise for this error. Our pharmacy team did their best to handle the issue however we do not tolerate inappropriate behaviour towards our staff which is why we had to terminate the call and the case was escalated to our super intendent pharmacist who has resolved this issue. KR, Customer Support

Posted 2 months ago

“Slow response. No one replies to your emails.”

Helpful Report

Posted 2 months ago

Hi Amanda, I can confirm that we have always responded within 1 working day of receiving communication from you so we are not sure what has given cause for this review. Unfortunately any delays in providing the information we request to proceed with a treatment will result in a delay in processing the order which is why we always recommend keeping on eye on your inbox. If you are having trouble receiving or sending emails, do feel free to reach out via phone instead as seen on our contact us page. KR, Customer Support

Posted 2 months ago

“Ref order N73VQZ. Having checked your website I punched a pair of Scholls compression long socks. I measured my foot as instructed and compared the sizes with those on the package...thus ordering Medium. On receipt I was astounded that the socks would not go over my toes....I then sent vthem back to you having already filled in the returns form on line. I. Have since receied several email from Megan stating. That the item should not have been r E turned and I. Should have read your instructions. You have since refused to accept the item as it appears to come under your nonreturnable item, This surely contravene "not suitable for purchase"as the item not comply with the measuements stated. Please consider your decision again as it seems that any items that fall under this category will be refused. Regards D G Jackson”

Helpful Report

Posted 3 months ago

Hi David, We are sorry to hear that you have cause to complain but we do believe your review is not entirely accurate. We state in our returns policy, which you have confirmed to have read and understood, that the return needs to be approved before it is sent to us. Unfortunately, due to health and safety, we do not accept returns for items that do not have an intact tamper seal that has been placed by the manufacturer. This is also explicitly stated in our returns policy. We are able to sell certain unsealed items as they are protected as part of a supply chain, consisting of vetted and compliant companies. Once it has been delivered to the customer, it is no longer protected. As we cannot guarantee that the items you would like to return have not been used or tampered with, we cannot accept returns for these kinds of items. While we appreciate your feedback, we will not accept potentially used items as a return. KR, Customer Support

Posted 3 months ago

“Description was wrong they’re not hold ups. They won’t stay up unless you have a suspended about on them so be aware anybody else who buys them and they won’t return them because they say their medical even though they’ve never been out the box so it’s just one big rip off they haven’t got it right.”

Helpful Report

Posted 3 months ago

Hi Christine, We are sorry that you are not happy with your purchase. We do not state that the Scholl Softgrip C2 Compression Hosiery Medium Natural are 'hold ups' anywhere in the product description. As per our returns policy, we do not accept unsealed items as returns as we cannot guarantee that they have not been used. This rule is in place for the safety of our customers. We did not state the product purchased was medical. We hope this provides an explanation as to why we could not accept your return. KR, Customer Support

Posted 3 months ago

“I have already sent an email as one of them was damaged .”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear this! We have already sent a response so please check your inbox so we can work towards a resolution. Kind Regards, Customer Support

Posted 4 months ago

“These Profoot insoles are fake and I would like a refund please”

Helpful Report

Posted 5 months ago

Hi Jeanette, Thank you for your review. We have already been in touch with you as the information we require has not been provided. We need more information in order to investigate your claim. KR, Customer Support

Posted 5 months ago

“Arrived days later although Royal Mail Said it had been delivered then on my doorstep around 9pm parcel arrived days later Broken bottle glass everywhere all around pills Not happy still waiting for my refund they has been promised to me”

Helpful Report

Posted 5 months ago

HI Norma, Thank you for your review - we are so sorry to hear that you have received a damaged item. I can see we have already been in communication regarding this and a refund has already been issued but if you would like to discuss this further, please reach out to info@medino.com. KR, Customer Support

Posted 5 months ago

“If you don't deliver the the channel islands (why not?) say so before we spend hours filling in the form and wasting my time.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review. We are a UK based company and only ship across the UK. KR, Customer Support

Posted 6 months ago

“I ordered 3 QV gentle wash.Which were packed in a box with some crumpled brown paper.One of them leaked over the box Care should have beentaken with the plungers Lazy packing”

Helpful Report

Posted 6 months ago

Hi Angela, We are so sorry to hear that! Unfortunately, I cannot find any emails from you so it looks like we have not had the opportunity to resolve this. Please reach out to info@medino.com with your order number along with photos of the damaged item so we can help further. Kind Regards, Customer Support

Posted 6 months ago

“Don’t use this company I ordered a glucose monitor it was broken. When I asked for an exchange they told me to contact the manufacturer, unfortunately as I didn’t order directly from manufacturer there was nothing they could do. Please be aware, this company does not adhere to Sales of Goods within the uk”

Helpful Report

Posted 7 months ago

Hi Mandeep, We are sorry to hear about your experience! The reason we ask that customer's to raise a complaint with the manufacturer on certain items is because we are not qualified to determine if there is a fault, what the fault may be and how it can be fixed. If further intervention from us is required after a reported fault is investigated, we are always happy to help. KR, Customer Support

Posted 7 months ago

“Such a terrible company.”

Helpful Report

Posted 7 months ago

Hi Taliah, We are sorry to hear about your experience. We have already investigated this matter from the complaint provided via email and have sent a response. Please check your inbox for further information. KR, Customer Support

Posted 7 months ago

“Have ordered 2/3 times from this company. 1st came and bottle(glass) smashed so product unable to be used. Just ordered again and order received is wrong. Two of same product and not one of each! Good luck with trying to get hold of them as line not in use!!!”

Helpful Report

Posted 7 months ago

Hi Lesley, We are so sorry to hear about this! We have reached out via email to resolve this for you. KR, Customer Support

Posted 7 months ago

“I haven’t received it!”

Helpful Report

Posted 8 months ago

Hi Parveen, We are so sorry to hear that! We have already reached out via email so please check your inbox for further details. Kind Regards, Customer Support

Posted 8 months ago

“Damage parcel, top off one of the bottles”

Helpful Report

Posted 9 months ago

Hi Philip, We are sorry to hear that. As discussed, we have already issued a refund for the damaged item. If you would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 9 months ago

“One of the bottles of Gaviscon I ordered arrived smashed (It wasn't wrapped in plastic as often bottle are but just brown paper) and I tried to phone on Friday at just after 5pm as it says they are open until 6 but the line said closed already and not open until Monday, so very frustrating. Obviously I wasn't going to keep a messy smashed glass bottle in the house over the weekend so took photo and emailed them Monday with said photo only to get reply saying could they have photo of it and also the damaged box. I put it all in the wheelie bin so unless I go rummaging in there I can't provide further photos. They have said they can't clearly see what it is in the photo and so can't help me any further. I am disgusted with this customer service and the implication that I am trying to be fraudulent. So now it seems I have paid double the amount for 1 bottle of Gaviscon, which isn't cheap. I did try and submit photo here but for some reason I can't, perhaps it's too big? The batch code etc. are clear so they could easily look that up and identify it if they wanted to be helpful.”

Helpful Report

Posted 9 months ago

Hi Amy, We are so sorry to hear about this and we are sorry if anything we have stated has implied that you are fraudulent. Due to the nature of the product purchased, we do require clear photos of the damaged item and preferably photos of the damaged parcel so we can escalate the matter with Royal Mail. Unfortunately, your photo did not fit the requirements for this so we will not be able to do any further investigating with Royal Mail. Regardless, we offered an appropriate resolution and a replacement has been dispatched. Kind Regards, Customer Support

Posted 9 months ago

“Selling expired product: Ordered the Freederm Gel on 14 October 2024 but received the product with expiry date of 2024-07.”

Helpful Report

Posted 10 months ago

Hi Selina, We are so sorry to hear this! Please be assured that we consider these matters very serious and treat them with the utmost care. Can you please forward this to info@medino.com so we can investigate this matter further? Kind Regards, Customer Support

Posted 10 months ago

“Haven't received my order,no help from you or post office,so not only have I payed for services I haven't received,I'm also down 23pounds,won't use your company again”

Helpful Report

Posted 11 months ago

Hi Kirsty, As per our email, your order has been delayed with the courier as you have provided an incorrect address. We have advised that you correct this with the courier so you can received your order. Kind Regards, Customer Support

Posted 11 months ago

“No Good experience with the people who work here starting with the Pharmacist and also whit the receptionist who according to her is a manager Too.! someone in they Company has to teach them to give solutions to their costumers and not to argue with them.”

Helpful Report

Posted 11 months ago

Hi Hector, We are sorry to hear that! In this particular situation, we were not able to offer a solution as we have to abide by GPhC guidelines. This is for our customer's safety and the security of our business. Kind Regards, Customer Support

Posted 11 months ago

“I still don't have my order.”

Helpful Report

Posted 1 year ago

Hi Pavlina, We are sorry to hear that. It looks like you have already spoken with our customer support team who have issued a full refund. If you require any assistance, please contact us via info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

“Parcel was left out in the open by royal mail. The parcel was not there when I returned from hospital. Raised with medino who advised because royal mail uploaded a photo tough really. So I have no order and they took my money. I will never ever use again. Please if ordering you are running the risk of having your goods left out in the open and taken with no recourse. Please spend your money wisely do not order from a company who does not support their customers.”

Helpful Report

Posted 1 year ago

Hi Hannah, We are so sorry to hear about your experience. We have reviewed the communication and do see that an investigation was raised following your report as advised in our email to you. Royal Mail did advise that the parcel was delivered correctly after which we followed up with you to gather further information as you reported misconduct from a postman. We have since resolved the case and issued a full refund which we notified you of via email. If you have any further questions, please let us know via info@medino.com. Kind Regards, Customer Support

Posted 1 year ago

medino is rated 4.9 based on 23,890 reviews