medino Reviews

Name: medino
Address: Unit C19, 10 Prestons road, London
Rating: 4.92

4.9 Rating 20,393 Reviews

99 %

of reviewers recommend medino

4.9

Based on 20,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit C19, 10 Prestons road
London
E14 9RL

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received this order and I don’t know who to contact?!?”

Helpful Report

Posted 1 week ago

Hi Sarah, We are so sorry to hear this! It looks like you reached out to us after posting this review and this has now been resolved but if you would like to discuss this further or if you have any questions, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 days ago

“It wasn’t the product that I thought I ordered”

Helpful Report

Posted 1 week ago

Hi Roy, We are so sorry to hear this. Unfortunately, you have not contacted us regarding this so we haven't been able to assist in this matter. Please reach out to info@medino.com with your order number so we can investigate this further. Kind Regards, Customer Support

Posted 1 week ago

“I had 4 orders. Last order they sent me supliments for 60 days, which will expire in 10 days! No return or refund even though box was unopened!”

Helpful Report

Posted 2 weeks ago

Hi Daniel, As discussed via email, the product purchased was short dated when you placed your order. We mentioned the expiry date at the top of the description and the label 'Short-date' was shown at the top of the product page. Unfortunately, we are not able to offer to replace or refund the item as what you have received is what we have advertised on our website. If you would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 weeks ago

“Beware this company is happy to take your money but if for any reason they won't send it you don't get all of your money back they took my money then they Decided that I couldn't have it even though I asked my gp he said I should use the betnovate scalp application as it really helped me before so I ordered it then they seem to know better than my gp decided I couldn't have it do this company only gave me a partial re fund so I gave them money for nothing so if you don't mind loosing money use them be very careful”

Helpful Report

Posted 1 month ago

Hi Rosemarie, We are sorry to hear that you are not happy with your experience with us. As you have mentioned, your order contained a product that requires approval by our pharmacy team. Unfortunately, your order was denied and a refund was issued. Our pharmacist did email you to explain why. To clarify, we do not offer prescriptions just yet however we do offer PGDs. We have plenty of information on what PGDs are and how our consultation process works which you can find here: https://www.medino.com/policy/consultation-process https://www.medino.com/policy/what-is-a-pgd As per our emails, our pharmacist will be in contact to discuss this matter further to avoid any further confusion. Kind Regards, Customer Support

Posted 4 weeks ago

“Ordered collagen peptides and when product arrived, the lid and seal were not sitting straight and the powder was leaking in all directions. The product had clearly been damaged, however, it's difficult to know whether this took place before packaging or during delivery. Have ordered this product from Medino before with no issues and so sad to be posting a negative review, however, on this occasion, am very disappointed.”

Helpful Report

Posted 1 month ago

Hi Charlotte, We are so sorry to hear about this. As our offices are closed over weekends, we unfortunately were not able to review your email until today but we have since reached out and processed a full refund. To discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 4 weeks ago

“Its been a week now since i placed my order and as far as i can make out its on its way back to Medino! Even though it was once on its way to me according to the Evri tracking”

Helpful Report

Posted 1 month ago

Hi Darryl, We are sorry to hear this. As per our communication with you, we have investigated this matter further and have issued a full refund. If you would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 1 month ago

“It was supposed to arrive on March 5 and has not shown up please get it to me as soon as possible”

Helpful Report

Posted 1 month ago

Hi June, We are sorry to hear this. As per our email, your order is being returned back to us due to incomplete details entered at checkout. A full refund has been issued. Kind Regards, Customer Support

Posted 1 month ago

“I collected my parcel from parcel shop as I walked outside I tried opening the package that already come damaged and the bottle fell out the corner and smashed. I showed proof and they said it wasn't enough apparently.”

Helpful Report

Posted 1 month ago

Hi Mohamed, While we are sorry to hear that you are not happy with your experience, we are unfortunately unable to assist further. From the information we have been provided, it sounds like the item was damaged after it was collected. Unfortunately, we cannot take responsibility for damages that occur after delivery/collection. Additionally, due to the contents of your order, in instances where the item has been damaged in transit, we require a photo of the damaged item next to the shipping label. Kind Regards, Customer Support

Posted 1 month ago

“They reject certain orders I place and its rather annoying”

Helpful Report

Posted 2 months ago

Hi Amanda, While we understand this may be frustrating, we have provided valid reasons for the refusal of the orders and have explained the safety concerns multiple times including via email. If you have not received this or would like to discuss this matter further, please feel free to reach out to pharmacy@medino.com. Kind Regards, Customer Support

Posted 2 months ago

“As I have NOT had my order I cannot say any thing about it.”

Helpful Report

Posted 2 months ago

Hi Christine, We are so sorry to hear this! Unfortunately, you have not contacted us so we have not had the opportunity to resolve this. Please reach out to info@medino.com with your order number so we can investigate this further. Kind Regards, Customer Support

Posted 2 months ago

“I never received my order and no response to get money refund. Avoid”

Helpful Report

Posted 2 months ago

Hi, We are so sorry to hear about this! It looks like your order has been lost in transit and we responded to your email on Tuesday explaining this. We also confirmed that a full refund had been issued. If you are having trouble received our emails, please check your junk/spam in case it has landed there. Kind Regards, Customer Support

Posted 2 months ago

“1 week on and not received yet still … been ‘delayed’ for 4 days …. Have gone and got the product from the local pharmacy”

Helpful Report

Posted 2 months ago

Hi Rebecca, We are sorry to hear about your experience. Unfortunately, we were not contacted regarding your delay until a few days after your review so we were not able to resolve this earlier. As your order has been delivered, we have issued a refund for your shipping. We apologise for any inconveniences caused. Kind Regards, Customer Support

Posted 2 months ago

“Really needed this and this just came smashed up in the box. I just get back from the holiday was worst without that.”

Helpful Report

Posted 2 months ago

Hi George, We are so sorry to hear this! We have checked the proof of delivery and can confirm that the parcel arrived in good condition but unfortunately, we have not heard from you regarding a damaged item. Please reach out to info@medino.com with your order number and photo of the damaged item so we can investigate this further. Kind Regards, Customer Support

Posted 2 months ago

“Ordered paraben free sun cream as I have allergies however it wasn't paraben free as advertised. It was badly packaged hence the tops had been smashed during transit. I have returned them and awaiting a refund. However on a brighter note I rang your call number and spoke to a lovely young lady " Megan" Who was very apologetic and really helpful.”

Helpful Report

Posted 3 months ago

“I paid for express delivery and it didn’t arrive”

Helpful Report

Posted 3 months ago

Hi Tony, We are so sorry to hear about this! Unfortunately, it looks like we haven't received any communication from you and have not had the opportunity to look into this. Please reach out to info@medino.com with your order number so we can investigate this further. Kind Regards, Customer Support

Posted 3 months ago

“Have tried to tell you how Can I send my parcel back”

Helpful Report

Posted 3 months ago

Hi Daphne, Our records show that you contacted us on the 21st which we advised we are happy to accept your order as a return. For more information, please visit https://www.medino.com/returns. If you have any questions, please feel free to reach out to info@medino.com. Kind Regards, Customer Support

Posted 3 months ago

“Parcel was wet”

Helpful Report

Posted 4 months ago

Hi Iveta, We are so sorry to hear about this! Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this further. Please reach out to info@medino.com with your order number so we can look into this for you. Kind Regards, Customer Support

Posted 3 months ago

“AVOID! Paid £4.99 for next day delivery. Items arrived 5 days later. Had already re-ordered from another company when Medino's order finally arrived. They won't refund me and require me to pay postage to return for a refund and supposedly so they can dispose when I could do it at a local pharmacy! Passive aggressive customer service - put all responsibility and blame onto me.”

Helpful Report

Posted 4 months ago

Hi Victoria, We are so sorry to hear this - this is not how we want our customers to feel. You contacted us on the 3rd reporting that you had not received your order. As we are not open over weekends, we responded on the 4th and advised that we raised an investigation into the matter and partially refunded your shipping. Courier investigations typically resolve within 48 hours which we mentioned in our email. Your order was marked as delivered on the 5th so the remainder of your shipping charge was refunded and the case was closed. As we were not informed about your separate purchase elsewhere, we unfortunately did not have the opportunity to offer other resolutions before the parcel was delivered. As per our returns policy, we are generally not able to accept regulated medications as returns however we have been able to make an exception for your case as a goodwill gesture. We have advised that once the order arrives back in our warehouse, the contents will be disposed of and the outstanding amount will be refunded. Unfortunately, we are not able to cover the cost of the return. Please visit the links below for more information: https://www.medino.com/returns https://www.medino.com/pharmacy-information We apologise for any inconvenience caused. Kind Regards, Customer Support

Posted 4 months ago

“Eye mask arrived ok but is defective. Already had the same mask so knew it was defective. Tried to find out how to return it via Evri but found out that medino is not a company that we could return good to by Evri. Tried to phone the company, no response, left an email at the company no reply. Very disappointed as was looking to order our vitamin tabs from the company.”

Helpful Report

Posted 4 months ago

Hi Michael, We are so sorry to hear about this! Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this for you. Please reach out to info@medino.com or call us on 020 3393 1566 through option two with your order number. Kind Regards, Customer Support

Posted 4 months ago

“I purchased 5 items from this company the next day they arrived when I opened the parcel they sent me the wrong items I phoned the company they said they sent me what I ordered, however I did not order what they sent me, I have returned the items back to them as I don't use them, there customer service was very poor as they insisted that they sent me what I ordered, common sense they should have said return the items and when we received them we will issue the refund, but no they were to busy blaming me for there mistake I emailed afew times to ask for the return address as the post code brought me to a different address after asking local businesses did they know where this company was and guess work I found it but not where it was meant to be not very happy with them”

Helpful Report

Posted 4 months ago

Hi Edward, As you have been advised multiple times, the items you received match the items you purchased from our website. We offer our customers a chance to review their order at checkout before payment which we can confirm was offered to you. We also sent a confirmation email so you could review your order in case you made any mistakes - we can confirm that this was received at your email address. Unfortunately, we did not hear from you before your order was dispatched. We can also confirm that we cannot change a basket before, during or after checkout. You did not request any information regarding our returns policy but nonetheless, we provided this to you for your convenience: https://www.medino.com/returns While we appreciate that this is may be inconvenient for you, we unfortunately cannot take responsibility for orders made by mistake. As stated in our returns policy, returns are to be posted to our warehouse. We are an online pharmacy and do not have a storefront - we do not accept customer visits as our returns address is a working warehouse. This has already been explained in our emails. Couriers drop off and collect from our warehouse regularly and have had no issues with the address. If you have any further questions, please feel free to reach out to info@medino.com. Kind Regards, Customer Support

Posted 4 months ago

medino is rated 4.9 based on 20,393 reviews