medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 24,169 Reviews

98 %

of reviewers recommend medino

4.9

Based on 24,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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medino 5 star review on 2nd October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've been a loyal customer for over 4 years, & the service has gone downhill, items out of stock for many months & orders not being shipped the same day, I place about 4-5 orders a month, & have noticed a decline with products in stock, Alessandro & Meg are very helpful. If nothing changes, then I will take my custom elsewhere!”

Helpful Report

Posted 1 month ago

Hi John, We are sorry to hear about this, especially from such a loyal customer. We have addressed your complaint provided some details as to the stock issues you have raised in an email to you but, to reply to this review, it is very very rare that we miss a dispatch date and can confirm that this was due to an error made in our warehouse system which has since been addressed and resolved. While we do try to keep stocked up, sometimes an item or product range is out of stock due to supplier issues which typically indicates a national shortage or that the product may be discontinued. Unfortunately, there is not much we can do in these instances but we will continue to look for reliable suppliers and keep our website up to date. KR, Customer Support

Posted 2 weeks ago

“I ordered a load of Bayliss and Harding products- there was no pleasant scent at all I have returned them all. I am still awaiting a refund from my order too it's been 7 days”

Helpful Report

Posted 1 month ago

Hi Christine, We are sorry to hear about your experience. We source all Baylis and Harding products from Baylis and Harding directly. You confirmed to have sent your return yesterday with Royal Mail. You sent the return with Tracked 48 and we will issue a refund once the return has arrived with us, as per our policy. Please feel free to reach out to us directly to discuss this further. KR, Megan at medino

Posted 1 month ago

“paid for next day delivery turned up after 2 days damaged bottles broken box wet with liquid irefused to accept it .called medino given postage refund and was promised order would be sent out for next day drlivery,and it would be properly packed this time. 3days later no order called again and advisor said it would be sent that day,i said i would prefer a refund which was issued and i said i would try and source this item elsewhere as my wife was in need of linctus now not 6 days after initial order.very dissapointed with this as this item is quite hard toget in pharmacies now as my wife is diabetic and is the only sugar free linctus she likes.”

Helpful Report

Posted 4 months ago

Hi, We are so sorry to hear about your experience. Please be assured that we have taken on your feedback and will make efforts to improve our communication. KR, Customer Support

Posted 2 weeks ago

“Delivery was on day expected with the correct goods, ie Zeroveen Emollient Cream 500g. However, contents were unusually poorly packaged with insufficient packaging paper, which allowed the them to move. This led to the blue locking device to break. No cream escaped into the box luckily. I was very disappointed as this was the first time I had cause for complaint over the past 3½ years!!”

Helpful Report

Posted 5 months ago

Hi Carolyn, Thank you for your review. We are sorry to hear that your order arrived in this condition. Your feedback has been passed along to our warehouse team to ensure we are making the necessary improvements to prevent this from happening in the future. If you have any further feedback or would like to discuss this further, please feel free to contact us via info@medino.com. KR, Customer Support

Posted 5 months ago

“Well I ordered some sun oil and they arrived in good time but there was no lids on them I only got half of my order as the oil had leaked all the box”

Helpful Report

Posted 6 months ago

Hi Vicki, We are sorry to hear about this! I can confirm we have received no emails from you regarding this so we have not had the opportunity to fix this for you. Please reach out to info@medino.com with your order number and clear photos of the damaged item(s) as well as photos of the outer and inner packaging so we can investigate this further. KR, Customer Support

Posted 6 months ago

“I’m still waiting for it to arrive, I’ve rang medino to ask where it is , and now they have to contact Royal Mail .so I’m not very happy .”

Helpful Report

Posted 7 months ago

“My order never arrived, it as got lost in the royal mail hub in Northern Ireland”

Helpful Report

Posted 10 months ago

Hi Helen, We are so sorry to hear that! It looks like you have already been in touch with us regarding this and a replacement has been dispatched. Kind Regards, Customer Support

Posted 10 months ago

“Fine unless you have a problem”

Helpful Report

Posted 11 months ago

Hi Kiri, Thank you for your review - we are sorry to hear this! We always take complaints and inquiries seriously and aim to deliver fair resolutions. If you would like us to reopen your case, please send us an email at info@medino.com Kind Regards, Customer Support

Posted 10 months ago

“Paid for fast track for Friday delivery & goods didn't arrive until Saturday after I'd gone away for wkend. A bit disappointed”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear that! Please reach out to info@medino.com with your order number so we can investigate this matter further. Kind Regards, Customer Support

Posted 1 year ago

“Bought an item off the website, it stated free postage however if you use Apple Pay it charges you… obviously I never noticed however emailed company and I did get a reply…no refund tho…”

Helpful Report

Posted 1 year ago

Hi Ian, As per our email, Royal Mail 24 is automatically selected as the default courier with Apple Pay Express Checkout. For free delivery, we offer a standard tracked service with Royal Mail for orders over £20. You can change this by swiping up before double-clicking to pay or by checking out through our manual checkout. If we had been contacted before the parcel was dispatched, we could have changed this for you however as your parcel was dispatched and delivered on the next day service, we cannot offer a refund in this instance. If you have any questions, please do not hesitate to reach out to info@medino.com. Kind Regards, Megan at medino

Posted 1 year ago

“Too soon to know if the product is any good, but its delivery proved to be a nightmare. I waited in for two days while the Royal Mail failed to deliver it (no cards left, suggesting that contrary to their assertions they did not try to deliver it). On the third day I was told to expect delivery after 11.22 (a very precise time) so I went to the shops only to discover that they tried to deliver it at 09.46. Medino need to fined a better carrier.”

Helpful Report

Posted 1 year ago

“Great product but it did say it comes with a measuring cup and it was not included”

Helpful Report

Posted 1 year ago

Hi Saira, As stated in the product description, the measuring cap has been removed by the manufacturer to reduce waste. Kind Regards, Customer Support

Posted 1 year ago

“Never had a problem before but this time the Fenjal shower bottle leaked from one of the bottles, so I only got a bottle and a half bottle. Disappointed this delivery”

Helpful Report

Posted 1 year ago

Hi Lynn, We are so sorry to hear this! Unfortunately, you have not contacted us regarding this so we have not had the opportunity to resolve this. Please reach out to info@medino.com with your order number and a photo of the damaged item so we can investigate this further. Kind Regards, Customer Support

Posted 1 year ago

“Paid for next day .. delivered after the holidays”

Helpful Report

Posted 1 year ago

Hi Mouza, We sincerely apologise for the delay in dispatch. We are actively investigating this matter with our warehouse team to ensure it does not happen again. A refund for the shipping cost has been processed. Kind Regards, Customer Support

Posted 1 year ago

“Med might not be genuine”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear that you feel this way! Unfortunately, we have not received any communication from you and have not had an opportunity to assist with any issues you may be experiencing. Please reach out to info@medino.com with your order number so we can assist you further. Kind Regards, Customer Support

Posted 1 year ago

“Not an issue from Medino but parcel still hasn’t arrived. It has now been sitting in the EVRI depot for a week and just finally got a message from EVRI today saying it’s being delayed, which at this point was pretty obvious”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about this! Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. Please reach out to info@medino.com so we can look into this. Kind Regards, Customer Support

Posted 2 years ago

“I am still waiting for delivery. I placed my order and within minutes I got confirmation. I immediately noticed an error with my postcode. Your email said to let us know straight away if there was an error with the postal address. I emailed within 5 minutes to provide the correct postcode. The following day I got an email to tell me that it was too late to change the postcode as the parcel was already dispatched. I requested that Evri re-direct the parcel to the postoffice. It should have been delivered a week ago today but I am still waiting. I will update this post if and when I get my purchase.”

Helpful Report

Posted 2 years ago

Hi Joanne, We are sorry to hear that you are not happy with your experience with us. You placed your order at 20:28 on the 12th and was dispatched at 20:31 on the same day - you were notified of this via your dispatch email. We received your email requesting that your postcode be changed at 20:37. Unfortunately, once an order has been shipped, we are not able to amend the delivery address as most of the time, it would have already reached the courier and been manifested for delivery. Once it has been manifested for delivery, we cannot change the details with the courier. You contacted us again on the 20th as your order had not arrived to which we raised an investigation with the courier. Unfortunately, the courier has not been able to resolve this which we have discussed with you and a full refund has been issued. If you have any questions, or would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Good company but in this case no thought of offering compensation for the change of delivery status from next Dayton several days later.”

Helpful Report

Posted 2 years ago

Hi George, We are sorry to hear about your experience. As per our emails, our warehouse is not open over weekends. This means that if you place an order over the weekend, you are not legible for same day dispatch and your order will be dispatched the following working day. This information is provided at checkout when you select your shipping method. I can confirm that your shipping method was not changed and your order was dispatched with the shipping method you selected at checkout. Kind Regards, Customer Support Kind Regards, Customer Support

Posted 2 years ago

“Although the service and delivery are both excellent. I had to contact Medino about a product that was different to the one displayed on the website. I have never felt so upset, I was made to feel that I was telling lies and they just would not take my word as being correct. I am a pensioner and do not own a mobile phone, camera or printer so I had to contact the manufacturer to verify what I was saying was correct and indeed it was. Of course it was I am not in the habit of telling lies.”

Helpful Report

Posted 2 years ago

Hi Susan, We are sorry to hear that you are unhappy with our service. As we have previously discussed, requesting photos is a standard procedure that allows us to investigate matters more thoroughly. It is a request we make of all customers in instances of damaged, missing and incorrect items and is common practice. Unfortunately, as we are a pharmacy that sells controlled items, we cannot accept a written complaint on its own for a resolution to be offered - after all, our customer's and staff's safety is our top priority! As explained, it is likely that the manufactorer has rebranded the product purchased without notifying us and we placed the product on pause while we are working to ensure all the information we display is correct. I can confirm that a refund for the product in question has been processed as of the 15th which we notified you of via email. If you have any questions or would like to discuss this further, please email info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Poorly packaged resulting in the contents been damaged in transit.”

Helpful Report

Posted 2 years ago

Hi David, We are so sorry to hear that your order arrived damaged. As per our prior communication, we have refunded the damaged items. We also keep track of all our reported damages so we can review what went wrong and how we can approve. If you have any questions, please email info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

medino is rated 4.9 based on 24,169 reviews