medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 27,689 Reviews

98 %

of reviewers recommend medino

4.9

Based on 27,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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medino 5 star review on 28th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did good got i out really quick .It was royal mail that took a week. I would recommend a new delivery service .”

Helpful Report

Posted 3 weeks ago

“Pay to have the items delivered next day instead I had to wait two days”

Helpful Report

Posted 2 months ago

Hi Lulla, We are so sorry that has happened. We have processed a refund for the shipping cost and passed your report over to our account manager to prevent this from happening again. KR, Customer Support

Posted 2 months ago

“Evri delivery service unable to meet Medino’s order commitments”

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Posted 3 months ago

Hi, We are sorry to hear that Evri's service did not meet expectations. We will pass your feedback along. KR, Customer Support

Posted 3 months ago

“My purchase arrived in good time but 1 bottle of castor oil was broken and unusable on delivery.”

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Posted 3 months ago

Hi Susan, We are so sorry to hear that! We have reached out to you via email to investigate this further. KR, Customer Support

Posted 3 months ago

“If only you could post this with Royal mail. I shall order else where Thank you”

Helpful Report

Posted 4 months ago

Hi Amanda, Thank you for your review. You may have selected 'Next‑day tracked (fastest courier)' at checkout. This option means that your order would have been shipped with one of three couriers: Royal Mail, Amazon Shipping or Evri. This is calculated based on the delivery location, the order's contents, the parcel's size and many other factors. https://www.medino.com/shipping We do also offer Royal Mail as a separate option so please do feel free to select Royal Mail specifically at checkout for delivery with them in the future. KR, Customer Support

Posted 4 months ago

“2 bottles where ok, 2 had no tops and one was wrapped in brown tape because it was leaking all over box, Very disappointing Pokane88@gmail.com”

Helpful Report

Posted 5 months ago

Hi Paul, We are so sorry this has happened. It looks like we have already been in touch via email but if there is anything else we can help with, please let us know. KR, Megan at medino

Posted 4 months ago

“My item was in a glass jar and was tossed into an oversized box on its own without an bubble wrap. Luckily, it did not break. I have read reviews that this is normal. The product is a cream conditioner and looks out-of-date. It should be white but is yellow and does not smell the way it should.”

Helpful Report

Posted 5 months ago

HI Cyndi, We are so sorry to hear about this. We have reached out via email to discuss this further. KR, Customer Support

Posted 5 months ago

“Pretty poor. Sent out product fine. Missing a part. I emailed explaining item missing. Then I got questioned about it as if I were not being truthful abut receiving a part worth pennies. I replied anyway. Then ignored till I chased it up and then it was sent out. Complicated and not seamless.”

Helpful Report

Posted 7 months ago

Hi, We are so sorry to hear about this. It looks like your email got lost in our spam filter which we rectified while doing our regular maintenance. We always ask for additional checks to be done in cases of missing items, especially if the order contains a restricted medication, as most instances are cases of a customer not seeing the item in the packaging. We are sorry that this caused upset and will make sure to put measures in place to cause such delays in the future. KR, Customer Support

Posted 6 months ago

“Reasonably priced. Packaging was extremely poor, and it literally was a case of chucking several items into a single wall box and sending it out. Upon arrival, there was a big hole in the box about the size of a lady's fist, and upon opening, both of the pumps on the bottles had broken, and as a result, some of the contents leaked out. There seems to be a lack of common sense when it comes to packaging with this company, as surely common sense would suggest that pumps on bottles are sellotaped down, AND rather than just chucking items into a box, that adequate packaging is also put in the box to protect things that can break as well as leak. Surely common sense would also say that if a customer's order is heavy, then a double-wall box is used. That said, I got a refund on the broken items and 25% off my entire order.”

Helpful Report

Posted 11 months ago

Hi David, Thank you for your feedback. We can confirm that we have already received this information in your email and have passed your feedback over to the relevant teams for further review as mentioned in the communication. We sincerely apologise for this incident. KR, Customer Support

Posted 10 months ago

“I've been a loyal customer for over 4 years, & the service has gone downhill, items out of stock for many months & orders not being shipped the same day, I place about 4-5 orders a month, & have noticed a decline with products in stock, Alessandro & Meg are very helpful. If nothing changes, then I will take my custom elsewhere!”

Helpful Report

Posted 1 year ago

Hi John, We are sorry to hear about this, especially from such a loyal customer. We have addressed your complaint provided some details as to the stock issues you have raised in an email to you but, to reply to this review, it is very very rare that we miss a dispatch date and can confirm that this was due to an error made in our warehouse system which has since been addressed and resolved. While we do try to keep stocked up, sometimes an item or product range is out of stock due to supplier issues which typically indicates a national shortage or that the product may be discontinued. Unfortunately, there is not much we can do in these instances but we will continue to look for reliable suppliers and keep our website up to date. KR, Customer Support

Posted 1 year ago

“I ordered a load of Bayliss and Harding products- there was no pleasant scent at all I have returned them all. I am still awaiting a refund from my order too it's been 7 days”

Helpful Report

Posted 1 year ago

Hi Christine, We are sorry to hear about your experience. We source all Baylis and Harding products from Baylis and Harding directly. You confirmed to have sent your return yesterday with Royal Mail. You sent the return with Tracked 48 and we will issue a refund once the return has arrived with us, as per our policy. Please feel free to reach out to us directly to discuss this further. KR, Megan at medino

Posted 1 year ago

“paid for next day delivery turned up after 2 days damaged bottles broken box wet with liquid irefused to accept it .called medino given postage refund and was promised order would be sent out for next day drlivery,and it would be properly packed this time. 3days later no order called again and advisor said it would be sent that day,i said i would prefer a refund which was issued and i said i would try and source this item elsewhere as my wife was in need of linctus now not 6 days after initial order.very dissapointed with this as this item is quite hard toget in pharmacies now as my wife is diabetic and is the only sugar free linctus she likes.”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear about your experience. Please be assured that we have taken on your feedback and will make efforts to improve our communication. KR, Customer Support

Posted 1 year ago

“Delivery was on day expected with the correct goods, ie Zeroveen Emollient Cream 500g. However, contents were unusually poorly packaged with insufficient packaging paper, which allowed the them to move. This led to the blue locking device to break. No cream escaped into the box luckily. I was very disappointed as this was the first time I had cause for complaint over the past 3½ years!!”

Helpful Report

Posted 1 year ago

Hi Carolyn, Thank you for your review. We are sorry to hear that your order arrived in this condition. Your feedback has been passed along to our warehouse team to ensure we are making the necessary improvements to prevent this from happening in the future. If you have any further feedback or would like to discuss this further, please feel free to contact us via info@medino.com. KR, Customer Support

Posted 1 year ago

“Well I ordered some sun oil and they arrived in good time but there was no lids on them I only got half of my order as the oil had leaked all the box”

Helpful Report

Posted 1 year ago

Hi Vicki, We are sorry to hear about this! I can confirm we have received no emails from you regarding this so we have not had the opportunity to fix this for you. Please reach out to info@medino.com with your order number and clear photos of the damaged item(s) as well as photos of the outer and inner packaging so we can investigate this further. KR, Customer Support

Posted 1 year ago

“I’m still waiting for it to arrive, I’ve rang medino to ask where it is , and now they have to contact Royal Mail .so I’m not very happy .”

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Posted 1 year ago

“My order never arrived, it as got lost in the royal mail hub in Northern Ireland”

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Posted 1 year ago

Hi Helen, We are so sorry to hear that! It looks like you have already been in touch with us regarding this and a replacement has been dispatched. Kind Regards, Customer Support

Posted 1 year ago

“Fine unless you have a problem”

Helpful Report

Posted 1 year ago

Hi Kiri, Thank you for your review - we are sorry to hear this! We always take complaints and inquiries seriously and aim to deliver fair resolutions. If you would like us to reopen your case, please send us an email at info@medino.com Kind Regards, Customer Support

Posted 1 year ago

“Paid for fast track for Friday delivery & goods didn't arrive until Saturday after I'd gone away for wkend. A bit disappointed”

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Posted 2 years ago

Hi, We are sorry to hear that! Please reach out to info@medino.com with your order number so we can investigate this matter further. Kind Regards, Customer Support

Posted 2 years ago

“Bought an item off the website, it stated free postage however if you use Apple Pay it charges you… obviously I never noticed however emailed company and I did get a reply…no refund tho…”

Helpful Report

Posted 2 years ago

Hi Ian, As per our email, Royal Mail 24 is automatically selected as the default courier with Apple Pay Express Checkout. For free delivery, we offer a standard tracked service with Royal Mail for orders over £20. You can change this by swiping up before double-clicking to pay or by checking out through our manual checkout. If we had been contacted before the parcel was dispatched, we could have changed this for you however as your parcel was dispatched and delivered on the next day service, we cannot offer a refund in this instance. If you have any questions, please do not hesitate to reach out to info@medino.com. Kind Regards, Megan at medino

Posted 2 years ago

“Too soon to know if the product is any good, but its delivery proved to be a nightmare. I waited in for two days while the Royal Mail failed to deliver it (no cards left, suggesting that contrary to their assertions they did not try to deliver it). On the third day I was told to expect delivery after 11.22 (a very precise time) so I went to the shops only to discover that they tried to deliver it at 09.46. Medino need to fined a better carrier.”

Helpful Report

Posted 2 years ago

medino is rated 4.9 based on 27,689 reviews