medino Reviews

Name: medino
Address: Unit C19, 10 Prestons road, London
Rating: 4.92

4.9 Rating 20,393 Reviews

99 %

of reviewers recommend medino

4.9

Based on 20,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit C19, 10 Prestons road
London
E14 9RL

Write Your review

Tell us how medino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had a problem before but this time the Fenjal shower bottle leaked from one of the bottles, so I only got a bottle and a half bottle. Disappointed this delivery”

Helpful Report

Posted 2 months ago

Hi Lynn, We are so sorry to hear this! Unfortunately, you have not contacted us regarding this so we have not had the opportunity to resolve this. Please reach out to info@medino.com with your order number and a photo of the damaged item so we can investigate this further. Kind Regards, Customer Support

Posted 2 months ago

“Paid for next day .. delivered after the holidays”

Helpful Report

Posted 3 months ago

Hi Mouza, We sincerely apologise for the delay in dispatch. We are actively investigating this matter with our warehouse team to ensure it does not happen again. A refund for the shipping cost has been processed. Kind Regards, Customer Support

Posted 3 months ago

“Med might not be genuine”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear that you feel this way! Unfortunately, we have not received any communication from you and have not had an opportunity to assist with any issues you may be experiencing. Please reach out to info@medino.com with your order number so we can assist you further. Kind Regards, Customer Support

Posted 4 months ago

“Not an issue from Medino but parcel still hasn’t arrived. It has now been sitting in the EVRI depot for a week and just finally got a message from EVRI today saying it’s being delayed, which at this point was pretty obvious”

Helpful Report

Posted 6 months ago

Hi, We are sorry to hear about this! Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. Please reach out to info@medino.com so we can look into this. Kind Regards, Customer Support

Posted 5 months ago

“I am still waiting for delivery. I placed my order and within minutes I got confirmation. I immediately noticed an error with my postcode. Your email said to let us know straight away if there was an error with the postal address. I emailed within 5 minutes to provide the correct postcode. The following day I got an email to tell me that it was too late to change the postcode as the parcel was already dispatched. I requested that Evri re-direct the parcel to the postoffice. It should have been delivered a week ago today but I am still waiting. I will update this post if and when I get my purchase.”

Helpful Report

Posted 6 months ago

Hi Joanne, We are sorry to hear that you are not happy with your experience with us. You placed your order at 20:28 on the 12th and was dispatched at 20:31 on the same day - you were notified of this via your dispatch email. We received your email requesting that your postcode be changed at 20:37. Unfortunately, once an order has been shipped, we are not able to amend the delivery address as most of the time, it would have already reached the courier and been manifested for delivery. Once it has been manifested for delivery, we cannot change the details with the courier. You contacted us again on the 20th as your order had not arrived to which we raised an investigation with the courier. Unfortunately, the courier has not been able to resolve this which we have discussed with you and a full refund has been issued. If you have any questions, or would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 5 months ago

“Good company but in this case no thought of offering compensation for the change of delivery status from next Dayton several days later.”

Helpful Report

Posted 8 months ago

Hi George, We are sorry to hear about your experience. As per our emails, our warehouse is not open over weekends. This means that if you place an order over the weekend, you are not legible for same day dispatch and your order will be dispatched the following working day. This information is provided at checkout when you select your shipping method. I can confirm that your shipping method was not changed and your order was dispatched with the shipping method you selected at checkout. Kind Regards, Customer Support Kind Regards, Customer Support

Posted 8 months ago

“Although the service and delivery are both excellent. I had to contact Medino about a product that was different to the one displayed on the website. I have never felt so upset, I was made to feel that I was telling lies and they just would not take my word as being correct. I am a pensioner and do not own a mobile phone, camera or printer so I had to contact the manufacturer to verify what I was saying was correct and indeed it was. Of course it was I am not in the habit of telling lies.”

Helpful Report

Posted 10 months ago

Hi Susan, We are sorry to hear that you are unhappy with our service. As we have previously discussed, requesting photos is a standard procedure that allows us to investigate matters more thoroughly. It is a request we make of all customers in instances of damaged, missing and incorrect items and is common practice. Unfortunately, as we are a pharmacy that sells controlled items, we cannot accept a written complaint on its own for a resolution to be offered - after all, our customer's and staff's safety is our top priority! As explained, it is likely that the manufactorer has rebranded the product purchased without notifying us and we placed the product on pause while we are working to ensure all the information we display is correct. I can confirm that a refund for the product in question has been processed as of the 15th which we notified you of via email. If you have any questions or would like to discuss this further, please email info@medino.com. Kind Regards, Customer Support

Posted 9 months ago

“Poorly packaged resulting in the contents been damaged in transit.”

Helpful Report

Posted 10 months ago

Hi David, We are so sorry to hear that your order arrived damaged. As per our prior communication, we have refunded the damaged items. We also keep track of all our reported damages so we can review what went wrong and how we can approve. If you have any questions, please email info@medino.com. Kind Regards, Customer Support

Posted 9 months ago

“I didn’t receive my order (again) as Evri are such poor couriers that my order got damaged in transit. The staff at Medino particularly Megan was super helpful and I have re-ordered and hope to receive my latest order promptly and undamaged.”

Helpful Report

Posted 10 months ago

“Terrible to swallow…. always bought these but They have CHANGED tablet to dry coating which is difficult and dry to swallow Would definitely not recommend these NOW!!!!”

Helpful Report

Posted 1 year ago

Hi Jeanette, We are sorry to hear you are not happy with the product you have ordered. Unfortunately, I cannot locate any orders under your information. Please reach out to info@medino.com so we can investigate this further for you. Kind Regards, Customer Support

Posted 1 year ago

“Still waiting to receive the products that I ordered 12 days ago. Evri seems to have lost it. Maybe use someone else for your deliveries, Evri don't have a good reputation!”

Helpful Report

Posted 1 year ago

Hi Erica, Thank you for your review. I am sorry to hear this. Would you be able to reach out to us at info@medino.com? We will be more than happy to look into and resolve this for you.

Posted 1 year ago

“Not received”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear this, if you are able to reach out to us at info@medino.com, we will be more than happy to investigate this for you.

Posted 1 year ago

“The 2 Vitamin D3 seemed fine. However, the inner seal was slightly open of the prebiotic, Advanced multi billion dophilus.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We are sorry to hear this, are you able to reach out to us at info@medino.com with a photo so we can investigate this on our end?

Posted 1 year ago

“I made an order and I after a week I had to chase where it was because it had not arrived. Customer service were slow to support and I had to contact them multiple times for resolution. Eventually they resent the order via a different courier and explained that Royal Mail had lost the parcel. I would be reluctant to use this company again because of their slow customer service when there is an issue.”

Helpful Report

Posted 1 year ago

“The rating reflects the fact that although the order was delivered in good time, the product (Valupak Glucosamine & Chondroitin) delivered was in the form of tablets rather than the ordered (and confirmed by the company) capsules (which are easier to swallow).”

Helpful Report

Posted 1 year ago

Hi David, Thank you for taking the time to provide feedback. I am sorry to hear this, would you be able to reach out to us at info@medino.com with a picture of the item you have received? We will be more than happy to resolve this for you.

Posted 1 year ago

“Unfortunately the box was damaged, very lucky that it did not break the bottles. Would be very concerned to order again”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear that the parcel did not arrive in a suitable condition. Sometimes we find that parcels get damaged if they are not taken care with in transit. We offer alternative couriers for our service. You may find more success with one of these other options.

Posted 1 year ago

“Efficiently delivered the correct medicine, in the correct size and quantity but very expensive. I’ve found considerably cheaper places if and when a similar purchase is made.”

Helpful Report

Posted 1 year ago

Hi Graham, Thank you for taking the time to leave this feedback. I have passed this on to our pricing team for review, we work very hard to ensure that all our products are competitively priced.

Posted 1 year ago

“Paid for delivery 3.50, you didn't deliver left in locked box outside building had to contact owner to get order out of box got order 4 days later”

Helpful Report

Posted 1 year ago

Hi Sherry, Thank you for taking the time to leave this review. I am sorry to hear about this. Royal Mail delivers our parcels, you can contact them to arrange a safe space or add delivery instructions when placing your order which will be printed on the label. If you can reach out to us at info@medino.com we will be more than happy to resolve this for you.

Posted 1 year ago

“Good company horrible product”

Helpful Report

Posted 1 year ago

“I ordered 2 and both are useless i had to cut the tubes open and they did,nt work !”

Helpful Report

Posted 1 year ago

Hi there, thank you for leaving this review. I am sorry to hear there was an issue with your item. If you can reach out to info@medino.com we will be more than happy to resolve this for you!

Posted 1 year ago

medino is rated 4.9 based on 20,393 reviews