medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,896 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven't received my package as yet”

Helpful Report

Posted 2 years ago

Hi Janice, We are sorry to hear that! Unfortunately, it appears we have not received any communication from you and so we have not had the opportunity to resolve this for you. Please reach out to info@medino.com so we can investigate this further, Kind Regards, Customer Support

Posted 2 years ago

“Tablets arrived in an unsealed jar Lid didn't fit correctly. No tamper proof seal. Although item being replaced I have no faith to return as a customer”

Helpful Report

Posted 2 years ago

Hi Sarah, We are sorry to hear that! It looks like you received a faulty item which we have offered to replace, in addition to a refund of your shipping. If there is anything else we can do for you, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Still waiting”

Helpful Report

Posted 2 years ago

Hi Joao, We are sorry to hear that your delivery was delayed. I can see on the tracking that is has now been marked as delivered however if you would like for us to investigate this further, please reach out through info@medino.com Kind Regards. Customer Support

Posted 2 years ago

“Every order missing items. Every order late. And my recent order is missing completely.”

Helpful Report

Posted 2 years ago

Hi Carina, We are so sorry to hear that! Unfortunately, I cannot find any communication regarding your previous orders with us so we have not had the opportunity to offer a resolution for those. On your recent order, it looks like the courier had an issue with your order and we offered to send replacements or issue a refund. This has now been resolved. If you have any further questions, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Every order is late, the current one is missing. Will not be ordering again, the company is a joke.”

Helpful Report

Posted 2 years ago

“Battered box taped up half of bottles showing one bottle just shoved in upside down. Not what you expect for liquids not very happy deleted photo”

Helpful Report

Posted 2 years ago

Hi Les, We are so sorry to see that your order arrived damaged. Unfortunately, I cannot locate any communication from you on our system and so we have not had the chance to offer a resolution for you. Please reach out to info@medino.com so we can investigate this further. Kind Regards, Customer Support

Posted 2 years ago

“The order didn’t ever arrive”

Helpful Report

Posted 2 years ago

Hi Sophie, We are sorry to hear that. As per your tracking, your order has been marked as delivered. If you cannot locate your order, please reach out through info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“The mark of a good company is how it reacts when things go wrong, and Medino has failed miserably. I’ve been a customer for the last two or three years just ordering run of the mill goods. Everything has been ok, I’ve never had cause to contact them and positive reviews have been left. On the latest occasion I ordered medication which required a consultation. After filling in a questionnaire Medino emailed me asking for some quite personal details and told me a pharmacist would need to speak with me. I wasn’t particularly happy with this but as I trusted Medino as a legitimate company I went along with it. I supplied them with convenient times I could be contacted. No one contacted me. After the last time slot expired I had an email saying my order had been cancelled and a refund given. I replied immediately saying that this was a mystery to me, why had they cancelled ? I had no acknowledgement, so followed this up with a further email, outlining my concern about personal details that they had, and again asking what was going on. Again, no reply was received. I’ve now bought my meds from the website of a high street chemist for the same price. Needless to say, I shall not buy anything else from this company. Update 31st March Medino emailed to ask if I would reconsider my review and amend my comments. Well I will but not in the way they requested. In the light of their reply to my original, I absolutely refute their claim that they contacted me twice with their decision. THEY DID NOT. One ofthe main points of my review was that there was no contact, so why would I write that if they had contacted me ? I repeat no phone call, no message. Their communication, or rather the lack of it, is dreadful and my original review stays.”

Helpful Report

Posted 2 years ago

Hi Don, We are sorry to hear that you are not happy with our service. As some of our products are controlled items, this means we need to do everything we can to ensure they are being purchased for the correct use. This can be due to potential health risks caused by misuse - our aim is to provide a safe and informative service. We sent you an email on the 21st at 20:28 pm explaining that your order was denied as, based on the information you provided, the products you had purchased were not suitable and apologising for any inconveniences caused. We sent this again on the 22nd to ensure you received the information. I can confirm that a full refund has been issued and any private information has been deleted from our system. If you have any further questions, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“I received damaged bottle of probiotics, i immediately emailed pictures and all the details. It has been 5 days i have not been contacted back by Medino as to getting a replacement or refund.”

Helpful Report

Posted 2 years ago

Hi Tahira, We are so sorry to hear that! We responded to your email on the 22nd at 10:41 am, offering either a replacement or a refund. Unfortunately, we did not receive a response from you which is why we followed up with you yesterday. We can confirm a refund has been processed for the damaged item. Kind Regards, Customer Support

Posted 2 years ago

“Medino Messaged items could not be purchased after taking money and stating refund in 5 working days. I then ordered items from other company then two days later Medino delivered items so I have double orders.”

Helpful Report

Posted 2 years ago

Hi Holly, We are sorry to hear that! Unfortunately, I cannot see any refunds against any of your orders with us nor can I find any communication where we have confirmed to have canceled your order. If you can reach out to info@medino.com, we can investigate this further for you. Kind Regards, Customer Support

Posted 2 years ago

“The product is fine but delivery service was awful. More than a week passed by and didn't recieve it. No notification of delivery. Check the back yard and it was dumped there. Didn't have courtesy to send even a text that it is delivered and I would have then checked”

Helpful Report

Posted 2 years ago

Hi Usman! We are so sorry to hear you aren't happy with your experience with the courier. It looks like your order was placed on the the 19th and was delivered on the 21st - you should have receive email confirmation from both us and Evri with the tracking information. Please get in touch with us through info@medino.com so we can investigate this further for you. Kind Regards, Customer Support

Posted 2 years ago

“They’ve taken payment without sending the order or even providing a confirmation. It’s not been dispatched. I do not feel like this a real pharmacy, and would encourage people to avoid this company.”

Helpful Report

Posted 2 years ago

Hi Connor! We are sorry you aren't happy with our service. It looks like you placed an order with us on the 24th which was delivered by Royal Mail on the 27th - you should have been notified via email regarding this. If you have not received your order, please reach out to us through info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Royal Mail didn't deliver the first time and I had to wait until the next day. Fobbbed off about access when I have two back doors on the back of bungalow as well as a garage door on the front.”

Helpful Report

Posted 2 years ago

Hi Paul! We are sorry to hear you have not had a great experience with Royal Mail. If you can please reach out to info@medino.com, we can raise an investigation for you. Kind Regards, Customer Support

Posted 2 years ago

“I have not received this order”

Helpful Report

Posted 2 years ago

Hi Patricia! It looks like this was already resolved by one our Customer Support team members. If you have any further issues, please reach out to us through info@medino.com Kind Regards, Customer Support

Posted 2 years ago

“Ordered 1 day delivery. It took four days for me to receive my purchase. All I got from customer service was, it looks like it will be delivered tomorrow. I had to purchase what I wanted from Boots because it hadn’t arrived on time. It was cheaper at Boots and I got free vitamins and advantage card points. Won’t be ordering from Medino again”

Helpful Report

Posted 2 years ago

Hi Elaine, We are so sorry to hear you aren't happy with our service. It looks like the courier attempted delivery twice however this failed - this could be due to no one being home, the driving running out of time or something else. We sincerely apologise on the courier's behalf. If you would like to discuss this further, please reach out through info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Ordered 3 products and received only one Still chasing up refund for the missing products Seems no one knows if ordered are fully /partially fulfilled or not fulfilled at all”

Helpful Report

Posted 2 years ago

Hi Abdi, We are sorry to hear you have not had a great experience with us. It looks like as you could not provide a photo of the packaging, we could not investigate this further for you. Despite this, we offered to replace or refund your missing items on the 3rd but never heard back. If you would like to follow this up, please email info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Still no delivery very disappointed indeed”

Helpful Report

Posted 2 years ago

Hi Lloyd, We are sorry to hear that! Unfortunately, I cannot locate any communication from you on our system so we have not had the opportunity to investigate this further. I can see that your order has been marked as delivered. Kind Regards, Customer Support

Posted 2 years ago

“Used to be a great company but now it's just a bad amazon. High minimum delivery charges, packages not arriving and being blamed that it's my fault ??? Trying to reach customer service is an impossible mission The prices may be slightly lower but I advise anyone to respect their money and time and avoid this scam company.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. Sorry to hear this. Would you be able to reach out to us at info@medino.com to provide us with an order ID so we can look into this for you? We can not seem to locate this incident and the order ID you have provided here does not exist.

Posted 2 years ago

“Still i haven't receive my order. Should be deliver on 7th January... i'm very disappointed. Paid for the order and nothing receive it..”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your email. I am sorry to hear this, sometimes parcels can get lost in the post. If you can reach out to us at info@medino.com with your order ID we will look into this for you. Thank you for your patience.

Posted 2 years ago

“The experience of shopping with Medino was appalling. I paid extra for next day delivery as these were medical supplies needed urgently. A week later, my order had failed to arrive. It transpired that EVRI had delivered my order to the wrong address and been lost. When I enquired how Medino was going to resolve this issue I was told that I would have to wait another 4 days before they would look into it, by which time the person who had received my order in error brought it to my house, soaking wet - the package had disintegrated. Customer service was dreadful. I would not recommend Medino if they continue to use EVRI as their preferred choice of delivery service.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this review. We are sorry to see your parcel arrived in this condition. Did you use the same email to contact us as to place the order? As we can not seem to find an email. When a parcel is delayed or missing we open an investigation that takes 2 working days. If it can not be resolved by then we offer a refund or replacement at the customers preference. If any of the contents are now unusable due to the water damage, please reach out and we will resolve this for you. Regarding Evri, we also offer Royal Mail and DX as alternative couriers.

Posted 2 years ago

medino is rated 4.9 based on 23,896 reviews