Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Streamline service from submitting order to Receiving payment, great communication throughout.”

Helpful Report

Posted 4 years ago

Good morning Paul, Thank you for the five-star review, we appreciate the positive comments. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Wouldn't use again. Sent an iphone to them. Heard nothing for a week then it randomly gets posted back to me. No explanation as to why. Emailed and no response. Waste of time”

Helpful Report

Posted 4 years ago

Good morning Emma, Thank you for the review. I have looked into this for you and the device was returned to you as we were unable to obtain the IMEI. The IMEI of the device tells us all the information we need to know, so therefore we would not accept any device which we cannot receive it from. I can see someone replied to your email yesterday, however they received no reply when they asked for your order number to look into the matter, Kind regards Mazuma Mobile

Posted 4 years ago

“Fastest service, money received 4 hours after I had the email to say they received the phone.”

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Posted 4 years ago

Good morning, Thank you for the five-star review. It's great to hear you received fast service, Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent quick and easy”

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Posted 4 years ago

Good morning Elizabeth, Thank you for the five-star review. We appreciate the positive comments. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service will defo be using them again”

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Posted 4 years ago

Good morning Dipika, Thank you for the five-star review and we look forward to you using us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Cannot complain at all. Nice easy process, phone sent on wednesday and money in bank on friday.”

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Posted 4 years ago

Good morning, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma Mobile

Posted 4 years ago

“Absolutely fantastic, received the postage pack on Tuesday, posted via special delivery on Thursday morning, phone received, checked, approved & paid for by lunchtime on Friday - amazing!!”

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Posted 4 years ago

Good morning Steve, Thank you for the five-star review. It's great you found our service amazing and we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Very fast and excellent service.”

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Posted 4 years ago

Good morning Lynne, Thank you for the five-star review. It's great to hear you received fast and excellent service, Kind regards Mazuma Mobile

Posted 4 years ago

“Very easy website to use. Very prompt payment.”

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Posted 4 years ago

Good morning Hilary, Thank you for the five-star review. It's great to hear you found the process easy and received prompt payment, Kind regards Mazuma Mobile

Posted 4 years ago

“Does exactly what it says, would highly recommend to anyone, fast payment as well, thanks mazuma”

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Posted 4 years ago

Good morning Carl, Thank you for the five-star review and the recommendation. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Did exactly what I expected - money transfer same day as phone received - really happy”

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Posted 4 years ago

Good morning Karen, Thank you for the five-star review. We're glad to hear you are happy with the service, Kind regards Mazuma Mobile

Posted 4 years ago

“.Paid out fast and the price offered paid very good to deal with will use again”

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Posted 4 years ago

Good morning Andrew, Thank you for the five-star review. We look forward to you using us again, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick easy to use”

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Posted 4 years ago

Good morning Drew, Thank you for the five-star review, Kind regards Mazuma Mobile

Posted 4 years ago

“Did not agree with the price down of the phones I sent but service was prompt and money transferred was done the same day”

Helpful Report

Posted 4 years ago

Good afternoon Emma, Thank you for the review and we're glad you found the service and payment prompt. I can see from your order that the payment for the device was paid in full, which you agreed to when you submitted your order. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

Good afternoon Annmarie, Thank you for the five-star review. We hope you use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Everything made easy and done quickly”

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Posted 4 years ago

Good afternoon Tommy, Thank you for the five-star review. We're glad to hear everything was easy and the process was quick. We hope you use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“I have used Mazuma mobile in the past and they’re one the best. An honest company to deal with. The last company I used, ripped me off by claiming the mobile was damaged, even though it was almost new because my son has used a solid protector throughout. So when my son upgraded his iPhone 11, after coming across Mazuma during my search for the best place to sell my phone. I then decided to use Mazuma mobile and I’m so glad I did. I was given different options on how to send the phone and I choose the prepaid option. I have got email as soon as they received the phone, detailing the next step. After testing the iPhone and finding no fault, the agreed payment was paid into my account straight away.”

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Posted 4 years ago

Good afternoon Jennifer, Thank you for your five-star review. It's great you have used us in the past and never had an issue! We hope you will continue to use us in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“I found the whole process for selling my phone was very easy and received a good price for my phone”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards, Mazuma Mobile

Posted 4 years ago

“Fast turnaround and easy to set up”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Very good a bit slower than I thought it’d be though.”

Helpful Report

Posted 4 years ago

Good morning Christina, Thank you for the review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews