Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick easy to use”

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Posted 4 years ago

Good morning Drew, Thank you for the five-star review, Kind regards Mazuma Mobile

Posted 4 years ago

“Did not agree with the price down of the phones I sent but service was prompt and money transferred was done the same day”

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Posted 4 years ago

Good afternoon Emma, Thank you for the review and we're glad you found the service and payment prompt. I can see from your order that the payment for the device was paid in full, which you agreed to when you submitted your order. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

Good afternoon Annmarie, Thank you for the five-star review. We hope you use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Everything made easy and done quickly”

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Posted 4 years ago

Good afternoon Tommy, Thank you for the five-star review. We're glad to hear everything was easy and the process was quick. We hope you use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“I have used Mazuma mobile in the past and they’re one the best. An honest company to deal with. The last company I used, ripped me off by claiming the mobile was damaged, even though it was almost new because my son has used a solid protector throughout. So when my son upgraded his iPhone 11, after coming across Mazuma during my search for the best place to sell my phone. I then decided to use Mazuma mobile and I’m so glad I did. I was given different options on how to send the phone and I choose the prepaid option. I have got email as soon as they received the phone, detailing the next step. After testing the iPhone and finding no fault, the agreed payment was paid into my account straight away.”

Helpful Report

Posted 4 years ago

Good afternoon Jennifer, Thank you for your five-star review. It's great you have used us in the past and never had an issue! We hope you will continue to use us in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“I found the whole process for selling my phone was very easy and received a good price for my phone”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards, Mazuma Mobile

Posted 4 years ago

“Fast turnaround and easy to set up”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Very good a bit slower than I thought it’d be though.”

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Posted 4 years ago

Good morning Christina, Thank you for the review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 4 years ago

“Brilliant, super fast! Can't fault at all”

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Posted 4 years ago

Good morning Katie, Thank you for the five-star review. It's great to hear you can't fault our service, we hope you will use us again in the future! Kind regards Mazuma Mobile

Posted 4 years ago

“Quick delivery of pack , easy postage information and prompt payment 😀”

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Posted 4 years ago

Good morning Amanda, Thank you for the five-star review. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Easy to use and got paid exact amount that was advertised on website”

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Posted 4 years ago

Good morning Jodie, Thank you for the five-star review. It's great to hear you found our service easy to use and was paid the full amount! Kind regards Mazuma Mobile

Posted 4 years ago

“Easy, easy. Got paid! Happy!”

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Posted 4 years ago

Good morning Gavin, Thank you for the five-star review. It's great to hear you are happy with the final result! Kind regards Mazuma Mobile

Posted 4 years ago

“Easy to post using the pack I received and 2 days later the money was in my account, kept up to date every step of the way”

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Posted 4 years ago

Good morning Kate, Thank you for the five-star review, we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Will definatelynuse again. Quick and reliable service. Got.paid the day ot arrived with them.”

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Posted 4 years ago

Good morning Natalie, Thank you for the five-star review. It's great to hear you will be using Mazuma Mobile again! Kind regards Mazuma Mobile

Posted 4 years ago

“Very fast turn around 3 working days from start to finish. I've used Mazuma 3 times now and they have never let me down.”

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Posted 4 years ago

Good morning Ian, Thank you for the five-star review. It's great to hear you've used us before and never had an issue. We hope you will continue to use our service, Kind regards Mazuma Mobile

Posted 4 years ago

“The service was great and the payment was made really quickly. The only thing I would say that could be improved is that I was selling a PS4 however all the emails referred to a mobile. Perhaps a bit of custom responses such as game console might have been a bit better.”

Helpful Report

Posted 4 years ago

Good morning Shaun, Thank you for the five-star review, we're glad to hear you found the service great and received payment quickly. I will pass your feed back on, and this is something we will look into, Kind regards Mazuma Mobile

Posted 4 years ago

“Absolute brilliant company. I paid for special delivery so mazuma mobile would receive my phone next day. And I had my money in my bank account that night. Brill! Thanks, Stacey”

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Posted 4 years ago

Good morning Stacey, Thank you for the five-star review. It's great you found our service brilliant and we hope you will use is again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick and easy to use service .”

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Posted 4 years ago

Good afternoon Simon, Thank you for the five-star review. It's great to hear your positive review, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick, easy and good price offered. Great customer service... kept informed order status via emails all the way. 👍”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great to hear you found the process quick and easy, and you were happy with the end price. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Once again, excellent service and value from Mazuma. An easy to use system and a prompt reply. Keep up the great work.”

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Posted 4 years ago

Good morning Tricia, Thank you for the five-star review and the positive comments. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews