Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Quick to send out packaging for phone. Quick to email to confirm they had received my phone and the bank transfer happened within the hour.”

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Posted 4 years ago

Good morning Emma, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Great service”

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Posted 4 years ago

Good morning Natasha, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“I was so chuffed with this service. Brilliant!! There was several options for postage. I got paid the very next day! So convenient”

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Posted 4 years ago

Good morning Mel, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 4 years ago

“All good - except the shipping label from the 3rd party courier never arrive. I ran the sale through twice but neither got a mail back to a known and working email. Mazuma had to follow up with their own.”

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Posted 4 years ago

Good afternoon Simon, Thank you for your review. We really appreciate your comments. We apologise for any delay you may have experienced with your potal labels. Kind regards Mazuma Mobile

Posted 4 years ago

“All happened so quickly. Phone sent in postbox on Friday evening and payment into my account on Tuesday.”

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Posted 4 years ago

Good afternoon Sarah, Thank you for the five-star review. It's great you found everything happened quickly and we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“The best way to sell a phone”

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Posted 4 years ago

Good afternoon Gwenda, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Very quick and efficient service. I received emails throughout the process updating me on the progress of my sale. The cost I was given initially online was the same as I received for my mobile so I was very pleased.”

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Posted 4 years ago

Good afternoon Amanda, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“Excellent service and just as described. Figure provided for phone; accepted by me; packaging sent by Mazuma; phone sent; agreed condition as described by me; sale completed; money paid to me. It really was that simple. Good emails at all stages updating me with what was happening- ie phone received, assessed, etc. Would recommend this company and will use again if needed.”

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Posted 4 years ago

Good morning, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Good morning Colin, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“very fast service.”

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Posted 4 years ago

Good morning Artur, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Very quick and easy to use”

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Posted 4 years ago

Good morning Steve, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“This company will rip you off my wife just sent her iPhone x in was overed £250 and they offered £80 said the camera didn't work and the there was a problem with the screen bot of which are not true. There are other companies out there don't use MAZUMA!!!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review, I can see your order has been flagged for a nongenuine touchscreen and for black marks within the camera which is a common defect within iPhones. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. We can see you have accepted the amended amount and payment will be made today. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile

Posted 4 years ago

“Used twice now and both times after u have sent my phone they take £100 off for something like a faulty speaker. Will not use again. Terrible!”

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Posted 4 years ago

Good afternoon Keith, Thank you for your review, As per the email sent to you, it does state that our technicians found a faulty top speaker. This would have been found by using the internal software on a Samsung which is *#0*#, you can test the speakers through this. I can see you have accepted and payment will be made today. Kind regards Mazuma Mobile.

Posted 4 years ago

“Excellent service, quick and easy. Would definitely use again.”

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Posted 4 years ago

Good morning Darren, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service very simple procedure. Can recommend and will certainly use again.”

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Posted 4 years ago

Good afternoon Roger, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Simple, quick and Mazuma deliver against what they say the will. Same day payment. Used the service a number of times and will continue to only use Mazuma when I come to sell my devices.”

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Posted 4 years ago

Good morning Graeme, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We look forward to recycling your old mobile phones in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Fantastic service and mega quick turnaround. Definitely will be using again in future 👍”

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Posted 4 years ago

Good morning Ashleigh, Thank you for sharing your experience with us. We really appreciate your positive feedback. Kind regards Mazuma Mobile

Posted 4 years ago

“Mazuma you were excellent as usual. This is the fourth mobile I have sold to you and your system of pick up and payment is second to none. A great experience, thank you.”

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Posted 4 years ago

Good morning Colin, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 4 years ago

“Very quick and easy to use.”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Fast efficient service”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews