Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

Write Your review

Tell us how Mazuma Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company will rip you off my wife just sent her iPhone x in was overed £250 and they offered £80 said the camera didn't work and the there was a problem with the screen bot of which are not true. There are other companies out there don't use MAZUMA!!!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review, I can see your order has been flagged for a nongenuine touchscreen and for black marks within the camera which is a common defect within iPhones. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. We can see you have accepted the amended amount and payment will be made today. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile

Posted 4 years ago

“Used twice now and both times after u have sent my phone they take £100 off for something like a faulty speaker. Will not use again. Terrible!”

Helpful Report

Posted 4 years ago

Good afternoon Keith, Thank you for your review, As per the email sent to you, it does state that our technicians found a faulty top speaker. This would have been found by using the internal software on a Samsung which is *#0*#, you can test the speakers through this. I can see you have accepted and payment will be made today. Kind regards Mazuma Mobile.

Posted 4 years ago

“Excellent service, quick and easy. Would definitely use again.”

Helpful Report

Posted 4 years ago

Good morning Darren, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service very simple procedure. Can recommend and will certainly use again.”

Helpful Report

Posted 4 years ago

Good afternoon Roger, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Simple, quick and Mazuma deliver against what they say the will. Same day payment. Used the service a number of times and will continue to only use Mazuma when I come to sell my devices.”

Helpful Report

Posted 4 years ago

Good morning Graeme, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We look forward to recycling your old mobile phones in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Fantastic service and mega quick turnaround. Definitely will be using again in future 👍”

Helpful Report

Posted 4 years ago

Good morning Ashleigh, Thank you for sharing your experience with us. We really appreciate your positive feedback. Kind regards Mazuma Mobile

Posted 4 years ago

“Mazuma you were excellent as usual. This is the fourth mobile I have sold to you and your system of pick up and payment is second to none. A great experience, thank you.”

Helpful Report

Posted 4 years ago

Good morning Colin, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 4 years ago

“Very quick and easy to use.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Fast efficient service”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Used for the first time this week, competitive quote and I asked for postage bag method. Bag arrived two days later, my phone was posted on the next day which was Thursday. Messages received that they had the phone on Friday morning for appraisal and the money was in the bank that afternoon. Easy and fast process.”

Helpful Report

Posted 4 years ago

Good morning Christopher, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review and positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Great service. Cash in bank same day and amount quoted paid. Recommend highly!”

Helpful Report

Posted 4 years ago

Good morning Cameron, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Decent pay out for my iphone that no longer worked. Easy to use, just send it in the freepost package. Speedy payment, withing 2 days. Would highly recommend.”

Helpful Report

Posted 4 years ago

Good afternoon Kess, Thank you for the five-star review. We really appreciate the positive comments and we look forward to you using us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Easy process, very fast payment. Only downside is that it pays quite low compared to others, but people choose it, for now, as the journey is so simple and trouble free.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Brilliant service”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great you received brilliant service, kind regards Mazuma Mobile

Posted 4 years ago

“It was an absolute pleasure dealing with you. The service was five star. The whole transaction was very quick and efficient.”

Helpful Report

Posted 4 years ago

Good afternoon Margaret, Thank you for the five-star review. It's great you found the transaction quick and efficient, Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service. Will definitely use again.”

Helpful Report

Posted 4 years ago

Good morning Any, Thank you for the five-star review. We look forward to you using us again! Kind regards Mazuma Mobile

Posted 4 years ago

“Every thing as promised. Great service.”

Helpful Report

Posted 4 years ago

Good morning Stephen, Thank you for the five-star review. It's great you received great service and everything was as promised, Kind regards Mazuma Mobile

Posted 4 years ago

“very quick, good price for one of my phones. can't fault them. I did get a better price for my Samsung S7 edge elsewhere due to the screen crack damage but that's no dramas.”

Helpful Report

Posted 4 years ago

Good afternoon Nicholas, Thank you for the five-star review. We're glad the process was quick and you received a good price for your device, Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service and fair to boot!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review. It's great you found our service excellent and we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Can not find any faults, great and fast service!”

Helpful Report

Posted 4 years ago

Good morning Beth, Thank you for the five-star review. It's great you found no faults and we hope you will use us again, Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews