Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.12

4.1 Rating 2,063 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn’t recommend waited 3 days to hear back was offered £235 for my iPhone and they come back saying it had a deep scratch (which it didn’t) and offered me £80 would not use again Wouldn’t mind a bit knocked off but to £80 is laughable”

Helpful Report

Posted 4 years ago

Good morning Jade, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Within our grading it does state the following: Good - * Very light scratches on the screen up to 3; light scratches on housing and camera surround up to 5. Poor - * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. Faulty - Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass. Unfortunately, our technicians found your device to have deep scratches that cause the screen to have a rainbow effect which is why your price has been amended as a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I am really disappointed with my whole experience with Mazuma mobile. They removed £75 from the price that was originally agreed, and after the delays I experienced with a mistake from DPD, and further delays with back-and-forward emails this week, I missed the window in which I could have maximised the resale value for my very good condition iPhone 11, on sites such as eBay and Gumtree. The scratch that is shown on the photo, which Mazuma took 24hrs to send through after evaluating the phone, was not something I recalled and doesn't show up on the photos I took before sending the phone off in bubble wrap. Not only do I feel like I have no option but to accept Mazuma’s revised lower offer of a “poor” condition iPhone, given the photos sent through of its current condition, I also have to accept the lower value (of around £40) that Mazuma now values a “poor” condition iPhone compared to where Mazuma would have valued a “poor” condition phone when I started the order 2 weeks ago. The whole process has been much more trouble than its worth, and Mazuma has not lived up to its promise of "The price you see is the price you get!"”

Helpful Report

Posted 4 years ago

Good afternoon Nicholas, Thank you for your review, We are sorry to hear of your experience. We do list clearly within our terms and condition that scratches do amend the grading to poor based on 3 or more of them on the screen. We have provided the image to you. Apologies for the delay, we have received a very high number of photo requests. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Paid the amount quotes within 24 hours of receiving the phone. Really easy and efficient process.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Checked out the reviews and thought go on them. Not disappointed absolutely first class fast service instantly paid. Highly recommended.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for recommending Mazuma! We are glad to hear that you had a hassle-free experience with us. Kind regards, Mazuma Mobile

Posted 4 years ago

“Excellent service. Would highly recommend.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for recommending Mazuma! We are glad to hear that you had a hassle-free experience with us. Kind regards, Mazuma Mobile

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 4 years ago

“Really easy service to use and got the best price for my mobile. Lots of pick up points, all tracked. Lots of updates even when my phone got to the centre and was paid the same day it arrived to them.”

Helpful Report

Posted 4 years ago

Good morning Bryonie, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Used the mobile phone comparison sites and found Mazuma offered the best price. Sold my handset via the Mazuma website, received the packaging and the instructions. sent package via royal mail, received emails when received by Mazuma and progress reports that the quote had been accepted and paid.”

Helpful Report

Posted 4 years ago

Good afternoon Wesley, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Great and fast service. Will defo use again.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review, we look forward to you using us again in the future! Kind regards Mazuma

Posted 4 years ago

“Excellent service. Sent my phone on the Saturday morning and received payment lunchtime on Monday, was kept up to date throughout.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your five-star review, we really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Excellent service would recommend fast service and payment”

Helpful Report

Posted 4 years ago

Good morning April, Thank you for the five-star review and recommendation, we really appreciate it, Kind regards Mazuma

Posted 4 years ago

“Easy, efficient and super quick payment.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review. we really appreciate it, Kind regards Mazuma

Posted 4 years ago

“Excellent service. Would definitely recommend.”

Helpful Report

Posted 4 years ago

Good morning Elizabeth, Thank you for the five-star review and recommendation! Kind regards

Posted 4 years ago

“Very quick turnaround and payment. Would use again. Very happy customer!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for the five-star review, we look forward to you using us again! Kind regards Mazuma

Posted 4 years ago

“Whenever I want to sell a device I always use Mazuma. 48 hours my device was received and the money in the bank the same day....Painless!”

Helpful Report

Posted 4 years ago

Good afternoon Jane, Thank you for the five-star review. We hope you will use is again in the future, Kind regards Mazuma

Posted 4 years ago

“Sent a perfectly functioning iPhone 11 and they reduced their initial offer from £325 to £125 because of a faulty screen. The phone was checked by me and the screen was absolutely fine. I asked for photos of the alleged fault and have never received them. I’ve just rejected the offer because I know full well the phone was fine and packaged well enough so as to not be damaged in transit. Not happy with their service so far and now awaiting them sending me my phone back.”

Helpful Report

Posted 4 years ago

Good afternoon Nick, Thank you for the review, I am sorry to hear you are not happy with the amended offer. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. As the pixels have turned white, the LCD will need replacing which is why you price has been amended. This is caused with age and use and due to the cost of a LCD replacement we were unable to offer you the original valuation price. The retentions team got in contact and offered you the increased offer, which you accepted which is why you were paid and sent the recycling gift, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Used mazuma few times great service”

Helpful Report

Posted 4 years ago

Good afternoon Steve, Thank you for the five-star review, we really appreciate it, Kind regards Mazuma

Posted 4 years ago

“Quick, easy and got what they quoted me. They picked up by DPD and I got the money the next day!”

Helpful Report

Posted 4 years ago

“Quick and efficient service. Have used on a number of occasions and would highly recommend.”

Helpful Report

Posted 4 years ago

Good afternoon Neil, Thank you for the five-star review and recommendation, Kind regards Mazuma

Posted 4 years ago

“It was quick and easy and everything went smoothly, just as described in their publicity.”

Helpful Report

Posted 4 years ago

Good morning Judith, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,063 reviews