Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payment was quick and the delivery details arrived quite promptly, but I was selling a PS4 and they sent me a kit for selling mobile phones. The postal bag they sent was much too small and I had to provide my own shipping box. Thankfully I had a spare lying about the house, so it wasn't too big a deal. Generally very easy to sell my device but feel like the price for a PS4 Pro should be higher than £25 considering the price of 1TB hard drives and the other components that they can sell on.”

Helpful Report

Posted 4 years ago

Good afternoon Andrew, Thank you for your review. We are sorry to hear that you received a mobile phone welcome pack for your PS4 order. We offer a collection service with DPD for large orders such as consoles and laptops. We were unaware of this sorry. If this is to ever happen again, please notify us as soon as possible and we can arrange a collection for you. Unfortunately, due to the new console release later this month, a lot of the price have dropped as the value of them decrease every time an upgrade is released. This can be the same for mobile phones. We sell back into the tech market and base our prices on the current market. We are sorry to hear that you felt this wasn't the best value. Kind regards Mazuma

Posted 4 years ago

“I’m still waiting for a reply from the phone I sent. Which you received. I sent 2 phones.”

Helpful Report

Posted 4 years ago

Good afternoon Nicholas, Thank you for your review. The order number you have provided along with your review was paid on the 4th of November at 12:25 (it could show in your account a few hours after this depending on who you bank with). If you have any issues with this, please contact our team on 0345 872 3000 who will be able to assist. Your second device is being returned back to you as the account still has a Google account attached to it. unfortunately, due to GDPR we cannot process orders until this has been removed. You will receive this back shortly. You can follow the instructions here: https://www.mazumamobile.com/activation-lock/ to remove the lock when it arrives back to you, Kind regards Mazuma

Posted 4 years ago

“Sorted very quickly”

Helpful Report

Posted 4 years ago

Good afternoon Caroline, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“I have used them a couple of times and I'm always happy with the quick and efficient service.”

Helpful Report

Posted 4 years ago

Good afternoon Amanda, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Super quick and easy! Would definitely return and recommend!”

Helpful Report

Posted 4 years ago

Good afternoon Niamh, Thank you for the five-star review and recommendation. We are glad to hear you found our service quick and easy. Kind regards Mazuma

Posted 4 years ago

“Easily contacted excellent response and easy to follow instructions and in my case selling my phone was a delight no sooner they received it the money was in my bank.”

Helpful Report

Posted 4 years ago

Good afternoon Joe, Thank you for the five-star review. We really appreciate the positive comments and we hope you will use Mazuma again in the future, Kind regards Mazuma

Posted 4 years ago

“Good price paid for my old iPhone. Excellent turnaround time & very easy website to use. Definitely recommend”

Helpful Report

Posted 4 years ago

Good morning, Thank you for recommending Mazuma Mobile! We are glad to hear about your experience with us. Kind regards Mazuma

Posted 4 years ago

“Great communication every step of the way. Money in account very quickly. Wouldn’t hesitate to use again and recommend to friends”

Helpful Report

Posted 4 years ago

Good morning Christine, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Good service, good communication and hassle free.”

Helpful Report

Posted 4 years ago

Good morning James, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and easy”

Helpful Report

Posted 4 years ago

Good morning Sam, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Really easy to use and quick payment.”

Helpful Report

Posted 4 years ago

Good morning Jessica, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Good morning Darren, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Quick turn around and fast payment”

Helpful Report

Posted 4 years ago

Good morning Anthony, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great service, payment went into my account the day they received my phone and there were no problems whatsoever. Would definitely recommend for a quick hassle free way to sell your mobile”

Helpful Report

Posted 4 years ago

Good morning Gillian, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Fabulous company to deal with. Straight forward transaction and prompt payment into your bank. I will continue to use them”

Helpful Report

Posted 4 years ago

Good morning Jane, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Mazuma paid the amount they quoted and the cheque arrived promptly. Excellent service would recommend”

Helpful Report

Posted 4 years ago

Good afternoon Kay, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very quick and fast service. Highly recommended tjem”

Helpful Report

Posted 4 years ago

Good afternoon Chioma, Thank you for the five-star review and recommendation. It's great to hear you received quick and fast service, Kind regards Mazuma Mobile

Posted 4 years ago

“Straight forward, no problem to complete operation. Totally satisfied. Thankyou MAZUMA.”

Helpful Report

Posted 4 years ago

Good afternoon Judith, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Quick and very easy to use, great communication and super fast payment, highly recommend.”

Helpful Report

Posted 4 years ago

Good afternoon Jack, Thank you for the five-star review. We really appreciate the positive comments and the recommendation, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick on the ball experience did what you said you would do thanks”

Helpful Report

Posted 4 years ago

Good morning Jeanette, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews