Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,045 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service Thank you”

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Posted 4 years ago

Good morning Tracey, Thank you for the review, it's great you received excellent service, Kind regards Mazuma

Posted 4 years ago

“Updated me on everything super quick”

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Posted 4 years ago

Good morning Ryan, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“They said issues with screen so offered 20% of the quote which was rubbish as the screen was fine, it did not have any issues.”

Helpful Report

Posted 4 years ago

Good morning Ben, Thank you for the review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. Kind regards Mazuma

Posted 4 years ago

“My old laptop and mobile had been lying dormant for quite some time, so I thought I’d finally trade them in. I’d already heard of Mazuma Mobile, but I didn’t realise how seamless their service would be. After quickly keying in a few details about my old tech, I received a quote, and could select from multiple options for how I wanted to deliver my devices. Within a few days, a DPD delivery driver was at my door packing my old devices into a tote, and not too long after, I received a bank transfer from the sale of my old devices! I cannot recommend Mazuma Mobile enough, I’ll definitely be a returning customer, and I’ll definitely be recommending this service to everyone in my circle.”

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Posted 4 years ago

Good afternoon Dominic, Thank you for the five-star review and the recommendation. It's great to hear your feedback on our services. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Was given a quote for my phone (which was in excellent condition) but when mazuma received it, suddenly the quote went from £25 to £5. I declined, they upped it to an offer of £10 and a travel bag (even though it is illegal to travel due to covid!). I declined their rubbish offer and sold it on ebay for £35. The offers are clearly a ruse to get you to send your mobile in, they clearly have no intention of honouring their offers. Avoid!!”

Helpful Report

Posted 4 years ago

Good morning Anicca, Thank you for your review, We are sorry to hear of your experience, All devices are thoroughly checked by each technician. Any screen defect must be noted prior to sending, this can be from screen burn, white marks in the display, yellow halo, or pink marks, this is the same for cracks, chips, cracked housing etc. This is why we have a grading process in place. If your device does not match the grade you initially selected, then we will amend your order to reflect the correct grading. A photo can be requested at problem order stage by emailing us your request. A Photo would have been taken for you and emailed once it was available. If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Happy with the service I received. I received more for my iPad than any other scrappage site was offering”

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Posted 4 years ago

Good morning Simeon, Thank you for the five-star review. It's great to hear you were happy with the service you received, Kind regards Mazuma

Posted 4 years ago

“Excellent service, very quick and easy, customer service very efficient. Payment within 48 hours of posting. Would highly recommend *****”

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Posted 4 years ago

Good morning Lorraine, Thank you for the five-star review. It's great to hear you received excellent service and the customer service was efficient! We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Great service and sale was completed very quickly. I recommend selling your old phones to Mazuma.”

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Posted 4 years ago

Good morning Clive, Thank you for the five-star review and the recommendation. It's great to hear your feedback! Kind regards Mazuma

Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

Good morning Gary, Thank you for the five-star review and the positive comments, Kind regards Mazuma

Posted 4 years ago

“I did send an email yesterday to say dealing with you has been exemplary. You kept me informed every step of the way and the money went into my account at the time you stated. I would highly recommend your company.”

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Posted 4 years ago

Good morning Jennifer, Thank you for the five-star review. It's great to hear you found our service exemplary! We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Very fast and good service xx”

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Posted 4 years ago

Good morning, Thank you for the review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I can recommend Mazoma very good service and price paid for my mobile. Fast payment once the phone is chequed out.”

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Posted 4 years ago

Good morning Kevin, Thank you for the five-star review and the recommendation. It's great you received fast payment and a good service, Kind regards Mazuma

Posted 4 years ago

“Very efficient”

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Posted 4 years ago

Good morning, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Thank you for the quick service received payment on the day as well would use again and have recommend to friends and family.”

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Posted 4 years ago

Good morning, Thank you for the five-star review and the recommendation. We look forward to you using us again in the future! Kind regards Mazuma

Posted 4 years ago

“Rapid service and payment”

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Posted 4 years ago

Good morning, Thank you for the five-star review. It's great to hear your positive feedback, Kind regards Mazuma

Posted 4 years ago

“Very quick payment no arguments”

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Posted 4 years ago

Good morning Simon, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Quick and easy, The price say say is what they pay. They pay when they say.”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“everything was handled with speed and efficiency.”

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Posted 4 years ago

Good morning Michael, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent fast and very reliable service.”

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Posted 4 years ago

Good morning John, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Good job done. !”

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Posted 4 years ago

Good morning Stephen, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,045 reviews