Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.12

4.1 Rating 2,061 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best mobile selling site I have used!😀”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Best price offered and honoured.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 4 years ago

“Sent them a phone in good condition and perfect working order and they claimed it had a cracked screen. Utter nonsense - just trying it on. Avoid - wait for lockdown to end and just take it to the local CEX...”

Helpful Report

Posted 4 years ago

Good afternoon Bill, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. I can see your order has been flagged for have a cracked touchscreen. We have to flag any crack from 1mm to the whole entire screen being damage. As we resell back into the mobile phone market, we are unable to sell the device in “good condition” with a crack on it so the glass would need to be replaced. Upon looking at your order, we can see your device has fallen under the poor category and this is why your order has been amended. For further information regarding what category your device falls under. Please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I have used mazuma for years quick and reliable service always”

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Posted 4 years ago

Good morning Hayley, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Sent the phone of and got a email for each stage of the order so I know what stage it was at and that was helpful”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service and fast payment.”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Simple instructions, money paid immediately. Excellent service!”

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Posted 4 years ago

Good afternoon Tina, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Brilliant company. Always give the best price for your phone. Wouldn't go anywhere else.”

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Posted 4 years ago

Good morning Susan, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Superb service.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Really impressed with the service. From posting my old phone to receiving the payment was less than 48 hours. Would definitely recommend and a nice simple process.”

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Posted 4 years ago

Good morning Antoinette, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“I couldn’t believe how quick the process was. I received payment the same day the phone was received!! Very happy.”

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Posted 4 years ago

Good morning Carroline, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Amazing service, regularly updated along the way and money transferred same day”

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Posted 4 years ago

Good morning Carly, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very easy to understand, good value for my phone, and very quick and easy to use postage pack from mazuma.”

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Posted 4 years ago

Good morning Jade, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Very quick, efficient. Kept up to date with emails during the whole process.”

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Posted 4 years ago

Good morning, Thank you for your review, we are happy to hear of your experience with Mazuma and we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Quick, efficient service and payment.”

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Posted 4 years ago

Good morning Sidney, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Process was very quick and easy to use. Would highly recommend”

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Posted 4 years ago

Good morning Suzannah, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very quick and efficient service, will use again”

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Posted 4 years ago

Good morning Matt, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Very good service quick and easy with immediate payment”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and effortless”

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Posted 4 years ago

Good afternoon Marc, Thank you for the review. We appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Very correct service. I got the money in time exactly the anmount that they offered me. Highly recommended!”

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Posted 4 years ago

Good afternoon Ildiko, Thank you for the five-star review and the recommendation. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,061 reviews