Don't trust this company , I sent them an iPhone 12 in perfect condition , its been in an Otter Box Defender case and screen protector from the day I bought it, I took 10 photos of the phone which shows it in perfect condition the day I sent it , 3 of the photos are of it in the DPD box when they collected it . They emailed me this morning to saying "Apple iPhone 12 256GB Unlocked Your device has a significant scratch/scratches on the screen that cannot be removed by polishing, therefore the screen will need to be replaced." This is a complete lie , don't trust this company at all .