I was offered £400 for iPad Pro 11 , never left house and was in a protective case which included a screen protector. I sent it off after taking photos and video of the iPad, then I was told there was a problem with the screen and they took £120 off ( so £280) I asked for the evidence of the damage that they claim. I was told that I would need to wait no time limit. I was left no choice to accept . As I was desperate for money. I then said that I would need the photos of the damage and was told I could not have them as I accepted the offer. I said I would go for a small claim for the difference as I know I would win the case , told again I would not get the photos . Stay away from mazuma and I wish I had read the reviews on this company. I know they would have got top money for my iPad ( fraud) go to cex in the high street as at least they gave a fair price as mazuma offered way below the amount Cex £350 the day before I sent to mazuma ……. I feel like a fool , never again