Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,078 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

Write Your review

Tell us how Marshalls Plc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering process , materials turned up on time , driver was really helpful .”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“We had our porcelain slabs installed by Luke Lumber who did an excellent job. They've been in for 4 months now and still look as good as the day they were laid. Very Happy.”

Helpful Report

Thanks for the feedback Ben, we're really pleased to hear you're happy with the products and installation, Viki

“Timely delivery & pleased with the product! Bomb proof on the slabs!”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“5 Stars Ordered online, perfect. Wanted to make a change but wanted to discuss first so dealt with them by telephone, perfect. Delivered 1 day early, perfect. Driver unloaded and went to enormous trouble to ensure delivery was safe and correct. This is the best building supply company I have ever used. Chris Allen 07712 862 956”

Helpful Report

Thank you very much for this review Chris, we're really pleased you had such a good experience with all of our teams, Viki

“We ordered some paving slabs with a specific delivery date and once the order had gone through we were contacted by Marshalls to say the delivery would be delayed. I explained that we needed the slabs as the fitters had been booked and the lady we dealt with (Vicky) could not have been more helpful. She sorted it out for us and got the slabs to us in a timely manner. We then realised we'd over-ordered and lovely Vicky again sorted out the collection and repayment for us - would definitely recommend and would definitely use again.”

Helpful Report

Thank you very much for taking the time to leave us this review Ms Richmond, and for your comments about Vicky. We're really pleased to hear you would use us again - we look forward to hearing from you in the future! Viki

“I recently purchased some blocks, your payment system was not working, but after calling you, you preordered my stone, sent me my invoice, called me when I could pay and delivered on time - you have been smooth and efficient through out. thank you.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“The driver, Shane, who delivered our product was extremely helpful and friendly and went the extra mile to ensure our delivery was unloaded in the right place for us”

Helpful Report

“Received product promptly and as described. Well packaged. Buy with confidence”

Helpful Report

“Very helpful and accommodating with delivery time. Process of booking and paying was easy and efficient. So far i am very happy and looking forward to receiving my delivery. I have asked for a long delivery date as i am not ready for it till later in the year.”

Helpful Report

“The Drivesy Compound compliments the driveway really well and makes he drive system really stand out.”

Marshalls Plc 5 star review on 27th September 2021

Helpful Report

Thank you for your review and photo, this looks great! We're really pleased to hear that you have had a positive experience.

“Very helpful, delivery on time and I was kept updated of delivery time.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Kept in contact delivery details accurate and the company used for delivery were first class”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Via TOM at Storm & Sons Paving, we now have an EPIC patio from Marshalls and we can't fault the service, goods and whole experience. A job very well done - we can't thank you enough.”

Helpful Report

Thank you for your review! We're really glad you're so pleased, we will share this review with the installer too. Enjoy your new space! Viki

“Great service and delivery.”

Marshalls Plc 5 star review on 23rd September 2021

Helpful Report

“Ordering from Marshalls website to delivery of the block paviors by Matt an accommodating and experienced articulated lorry driver/operator was a gratifying experience. I have no hesitation in using Marshalls Direct again.”

Helpful Report

Thanks for the review Michael, we're really glad to see you'd recommend Marshalls and had a good experience, Viki

“Received delivery this morning, of two packs of Argent Coarse Pavers. Delivered by a real Gentleman, polite, amicable and very professional, extremely efficient. Delivery took barely forty minutes. Looking forward to laying pavers tomorrow. The Other half is well satisfied and fingers crossed I can finish the job and enjoy a Patio to last a life time. Good job Marshalls.”

Helpful Report

We're so happy to read this review Pauline! Thanks for taking the time to leave it for us and enjoy your new patio, Viki

“Delivery was spot on and the Driver was helpful dropping off in a tight spot. Saved over £350 going direct compared to local Builders merchant.”

Helpful Report

Thanks for the review Ian, we're really glad you had a good experience, Viki

“Great well known product. haven't been laid as of yet as its a DIY project and its a job in progress but they look lovely on the pallets have used same paving in the back garden years ago and they still look great so cannot see why these wouldn't. Delivery driver was very helpful and accomodating.”

Helpful Report

Thank you for your review! We hope they help to transform your space, and we're glad you've had a good experience so far! Viki

“Brilliant service and communication with competitive prices. A pleasure to do business with. Thank you.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Many thanks to your team for our stone delivery - arrived on the day forecasted following our order. Stone looks brilliant. Special thanks to the delivery 'boys' - couldn't have been more helpful.”

Helpful Report

Thank you for your review William, we're really pleased to hear that you have had a positive experience and that the delivery team helped make it so, Viki

Marshalls Plc is rated 4.5 based on 1,078 reviews