Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,078 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and the driveway looks amazing. Great delivery and it was so easy to return the full unopened pack that we did not use for a full refund. We are absolutely delighted and would recommend Marshalls to our friends and family.”

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“Really helpful sales team helped with my order, and kept me up to date with the lead times. Very positive experience.”

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“This was my first direct order with Marshall’s, I must say the whole process was seamless and communications between the staff and myself were excellent. I’d highly recommend Marshall’s for anything block wise, choice was fantastic! The delivery driver was very courteous and helpful when delivering my order.”

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“Very helpful and efficient staff”

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“Excellent customer service. From the wrong delivery to resolution was easy and everyone was extremely helpful.”

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“I placed an online order this morning with Marshall’s and had a query about it. I called the domestic sales team and spoke to Callum who was exceptionally helpful and amended my problem for me then called me back as he was also able to give me an earlier delivery date excellent customer service.”

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“I recently had my front garden block paved for parking. The project was expertly handled by Jason of Fox Paving (Newmarket) who is a recommended installer of Marshalls blocks. We used Sunrise blocks with a charcoal edging to great effect. Soakaway & drainage channels installed too. The blocks were of lovely quality and the end result superb. Great peace of mind with the 10 year Marshalls workmanship guarantee.”

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“My first experience at placing an order direct from Marshalls wins 5 stars as the planned delivery date happened, with the driver phoning ahead with an ETA. Another 5 stars for the delivery driver who was professional and very health and safety aware. I had 6 pallets of croft stone walling, 2 of these used already and looking really good. I'm hoping to come back for the patio!”

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“Good product”

Marshalls Plc 5 star review on 13th December 2021

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“The guy at customer relations was very helpful in completing my order, the all transaction went smoothly and the delivery was bang on to the hour stated on the tracker. Thank you Marshalls in these very trying times”

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“Really helpful and friendly service”

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“Good Service and professional.”

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“Did what they said when they said. Driver helpful and polite”

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“Online booking straight forward”

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“Delivery on time, and on the date I was quoted on the website. I was notified ahead of delivery and then driver contacted me to confirm the time. The delivery was left exactly where I asked for it to be put.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Good service, easy ordering”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Even though my order was very small the process from ordering to delivery was flawless.”

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Thanks very much for the review, we're really glad it was a positive experience, Viki

“Buying direct has been an excellent opportunity to get patio slabs, indian stone and stone craft walling at a fair price. Service has been amazing, several slabs came cracked, these were replaced in a matter of days, truly impressed with efficiency, speed of response and service. Once again well done Marshalls!”

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Thanks very much for taking the time to leave us a review, we're so pleased you had such a positive experience even with issues you mention, Viki

“Kept me informed of the order by email, offering me options when there was a delay. Excellent service on delivery too.”

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“Very helpful customer service. Items were delivered very quickly. Helpful delivery driver. Hassle free and no problems.”

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Marshalls Plc is rated 4.5 based on 1,078 reviews