Mango Bikes Reviews

Name: Mango Bikes
Address: Hollybank Business Park, Hollybank Road, Parkgate, Antrim
Rating: 4.04

4.0 Rating 826 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 826 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Hollybank Business Park,
Hollybank Road,
Parkgate
Antrim
B39 0DL

Mango Bikes 5 star review on 26th June 2023

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing and so easy to order”

Helpful Report

Posted 1 year ago

“Easy to deal with and quick, but didn’t get the order correct first time, hence the low score”

Helpful Report

Posted 1 year ago

“Firstly I love the bike, the variation’s you could choose was endless. However I must say that the communication was not great to be honest. After placing my order it seemed to take ages for any information to come forth. After a few emails I finally got a reply to say that they’d had a system error where some emails weren’t being delivered to the correct place. That is when they told me that they’d had a problem at the spray shop and mine would be delayed. Ok things like that can happen. But an email would have been nice. When I then got confirmation that it had be built and despatched there was no tracking information with it. Still no reply to my email. The bike did turn up a couple of days later as it says on the web site. The bike was packed well with no scratches or dents to the box. Easy to assemble. Like I say I love the bike.”

Helpful Report

Posted 1 year ago

“So glad I discovered Mango Bikes! I’ve spent last two years looking for a new bike, trying to compare components/setups/colour ways, getting so confused. Then I find Mango Bikes! Yeahah, amazing colour customisations, great value and fun! What better way to encourage the occasional, unfit cyclist to get pedalling. Whilst on holiday, I spent several fun evenings picking different colour options, used the ‘Chat’ to ask for more gears and told I could upgrade to 2x 10sp Tiagra. Result! Kept updated from ordering bike along with amazing Free accessories bundle and in less than a month, my Mango Bike arrives with no extra carriage for Orkney Islands! I also bought 2 extra pink tyres, which gives me a second bike look! Sooo chuffed, easy to build up on arrival. What a great experience with Mango Bikes! I just love my Steely ride……”

Mango Bikes 5 star review on 28th June 2022

Helpful Report

Posted 1 year ago

Blimey Julie, what a fab review! Thank you. Bike looks amazing, lovely bit of customising. Have fun.

Posted 1 year ago

“Excellent bike! Great options to customise to very own preference to almost all parts of the bike. Looks and feels very well made and rides quite smoot too. Probably the perfect bike for me. Delivery was quick too. Well wrapped and packed up for damage free delivery. Value for the product is good! So far, so good for me.”

Helpful Report

Posted 1 year ago

What a smashing bike! Thanks for the lovely review. Happy cycling

Posted 1 year ago

“Great communication quick delivery and amazing value couldn’t find what I ordered for less than they were offering”

Helpful Report

Posted 1 year ago

“Great service. Pedals were delivered quickly and even came with a pack of haribo.... bargain!!!”

Mango Bikes 5 star review on 24th June 2022

Helpful Report

Posted 1 year ago

“I purchased a custom road bike for my son last year and he absolutely adores it! I’m also stocked up for ideas for Christmas gifts for years as there’s so many different coloured accessories for it that are interchangeable. Great bike, great company.”

Helpful Report

Posted 1 year ago

Luuuuuuvvvvly bike right there! Thanks for the matching review. Happy cycling

Posted 1 year ago

“Great service and love my custom bike. Thought it was great on screen, it's amazing IRL. Love it!”

Helpful Report

Posted 1 year ago

“Cool bike. Poor customer service. I received my bike in good time, but it was missing a couple parts and had a faulty tire. I’ve yet to hear back from customer service after reaching out to two different contacts. Better customer service would have completely changed my experience from just ok to great.”

Helpful Report

Posted 1 year ago

“Would never ever buy a bike from this absolute despicable company again. Honestly the worst I've ever experienced. The bike broke after 1 day, and have emailed 4 times to ask them to help me, and they have not. AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

Hi Andy Sorry you feel upset about this. The issue with your bike was due to the incorrect installation of the pedals on the Shimano Claris cranks. The photos you sent clearly show the pedal hadn't been fully inserted and caused the damage. Shimano is one of the top component manufacturers in the world and we choose them for the OG as they are just hassle-free. Response time to your message last Friday is longer than we're aiming for, apologies for the tardy reply time. We're working to catch up again during this busy period. I see you've now got sorted and hope you have some cycling fun again. Mango Bikes // Andrew

Posted 1 year ago

“Everywhere I go people comment on how my bike is “so good, so individual, lovely, unique “ I constantly get told “ I love your bike” “ wow ! What a nice bike””

Helpful Report

Posted 1 year ago

“I bought a Mango single speed 2nd hand online for my daily commuter and it is fantastic. I decided I wanted a slightly mad, colourful bike so I have since purchased orange tyres (to go with the yellow frame and blue handlebar tape) using the bulk deal Mango offer with the inner tubes and slime tyre levers. From the website, I was expecting the actual slime you inject into your inner tubes for instant puncture repair so this could have been made clearer that they are, in fact, just a couple of tyre levers. I enjoy the language used in the order confirmation and general Mango emails, brings a smile to my face just the same as the bike. For what I use the bike for, I would recommend Mango to anyone. Minimum maintenance is required and it's a smooth, fast ride along the flat London roads.”

Helpful Report

Posted 1 year ago

“Products are all exactly as expected, however shipping and communication is very poor. The day i ordered my equipment I was told it had been shipped, only to find out later that week that certain components had not been in stock to begin with. Little to no information is sent out by email and was only received upon requesting via live chat on the website”

Helpful Report

Posted 1 year ago

“The bike is glorious - bloody love it. Comms-wise - I really appreciate the tone of all your messaging. But, (sorry copywriter over here - force of habit) - they could do with an edit. If you can shorten the length by like... 50% I think it would really help to get your message across clearly, and quickly.”

Helpful Report

Posted 1 year ago

Hi Laura Sounds like we need to talk wordsmithery. Glad you love the bike, that's the important bit! We'll get in contact and see if we can't improve our blethering. MB // Andrew

Posted 1 year ago

“Love my bike, loved the customisation process online, did a few drafts before settling on the final one. Only downside was it seemed to take ages from ordering to it actually arriving.”

Mango Bikes 4 star review on 4th June 2022

Helpful Report

Posted 1 year ago

HI Jenny What a fabulous bike! Nice customising. Yeah, your bike took just under 4 weeks from order to dispatch which is slightly longer than expected. It's usually 2-3 weeks if we've got painted frame stock but there was a delay at paint house which bumped yours back a bit. Hopefully new bike day and getting out riding will make it worth the wait! Happy cycling

Posted 1 year ago

“Excellent service and communication”

Helpful Report

Posted 1 year ago

“I've ordered 3 times. Always quick Always lived up to expectations. Very good.”

Helpful Report

Posted 1 year ago

“Yeah really excited to have ordered some orange tires they tuck a little longer to arrived than expected looked really good quality nice orange rode with them once on a hour journey the tires now look old and dirty after one journey not what I expected quality wise”

Mango Bikes 1 star review on 26th May 2022

Helpful Report

Posted 1 year ago

Hi Shane The tyres are indeed good quality, it's just dirt from the roads you see on them. We pride ourselves on being a quality bike brand, but not sure Mango can be responsible for road and riding surface cleanliness. We do stock some fab bike cleaning products which will have your bike and tyres sparkling clean and just like new in no time. Drop us a message on live chat or email, we'll make a few suggestions and might even sort a fab offer for you.

Posted 1 year ago

“Bought the bike for my Wife, she absolutely loves it. It's certainly special as it was designed by our son's with a little help from me. It certainly stands out and visually it looks fantastic. My only disappointment was the poor quality touch points. The grips felt like really cheap BMX style grips (the colour wasn't the right shade either). Brake leavers were nasty, not smooth and the metal felt sharp and harsh, almost reminded of my bike I had as a kid. Easily resolved, I spent an extra £20 and bought some lock on grips and some genuine Tektro leavers to match the brakes. Now it feels smoother and better quality! Probably the two most important parts of the bike, apart from the saddle (which is great by the way). I can't understand why Mango bikes would scrimp and save on these? I really wanted to give Mango bikes a 5 star review, but I can't help to feel a bit disappointed.”

Mango Bikes 3 star review on 24th May 2022

Helpful Report

Posted 1 year ago

Mango Bikes is rated 4.0 based on 826 reviews