Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 868 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and delivery service BUT they don’t reply to messages! Have sent same question to them at least 10 times and not one response!”

Helpful Report

Posted 1 year ago

“I had a Mango single speed for the past 3 years and it has been extremely reliable, especially given the extreme conditions I've cycled in and the distance I've covered. I love the simplicity, the shape of the frame and lightweight feel of my bike. The only negative comment I would mention is the combination of steel and aluminium. They have galvanic welded to one another in a couple of places: the saddle stand to the frame and the crank set to the bottom bracket. If I knew, I would have been careful to disassemble it from time to time.”

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Posted 1 year ago

“Everything seemed great at first, ordered the bike and in the creation process they didn't have the wheels that I ordered. They reached out and offered a free backpack if I was willing to substitute the wheels, no problem. However, bike arrived minus the free backpack. Plus the rear wheel they sent is way off true and I had to loosen the brakes significantly to prevent it rubbing. Reached out to customer service for the lack of backpack and the wheel and they've ghosted me.”

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Posted 1 year ago

“Really cool gear, but for things like the multi coloured wheels it’s not clear that different colours have different tread patterns, which would have been good to know before buying”

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Posted 1 year ago

“This is the first time I have used Mango Bikes and am delighted with the price and prompt delivery.”

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Posted 1 year ago

“I was given a discount code which didn't work. I emailed the company and they send me a code to use the next day. Packing was prompt, delivery was free and the products were exactly as described. One of the best companies I've ever ordered from.”

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Posted 1 year ago

“I ordered 2 tyres.....they arrived on the day they said they would. Good quality and price. Thanks”

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Posted 1 year ago

“We are a small independent bike workshop. We have a customer who we had previously sourced bright yellow tyres for from Mango. He now needed replacements and we discovered to our horror those tyres were no longer made, then to our delight that Mango Bikes had contracted their own bright tyre range! Happy shop, happy customer, great product and quick service. Thanks!!!”

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Posted 1 year ago

“Thanks for this fantastic bike”

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Posted 1 year ago

“Mango bikes are solid bikes. I had my first one for over two years but unfortunately had it stolen. Reordering that bike has shown me that Mango has taken a dive in quality when it comes to customer service. I ordered a seat a few months back and trying to return it had me call, email, and facebook message for weeks on end with an occasional vague response and then just being ignored. I eventually had to ask Paypal to step in since I had returned the item. With ordering my new bike, I was once again completely ignored. Absolutely no response on any line of contact this time. When my bike arrived, the wheels were the wrong colour and after a couple of weeks, I am having problems with one of the pedals/crank arms. I don't even want to bother trying to contact Mango about this as I've been constantly ignored in everything I've tried to do with them this year.”

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Posted 1 year ago

“Andrew was very helpful online. I told him the situation with my tyres and sent him photos and he had me set up in minutes. Cheers and the yellow tyres look great 👍 Mark”

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Posted 1 year ago

“I bought my bike from mango over 5 years ago and it’s still running. In that time I’ve also bought some tyres and bits to keep it going, on the whole nothing to complain about. Recently the bike needed a lot of work as it had become a big run down. As a change I did want to swap to some of the mag wheels on their site but these were out of stock, I have reached out to them via email and their live chat on the website in availability and never heard anything back from either. Customer service needs work guys.”

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Posted 1 year ago

“Quite possibly the worst customer service I have ever received. The next question asks how we communicated. We didn’t. They didn’t reply to my queries”

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Posted 1 year ago

“I purchased a travel mug, "Coffee Brake" with a bike brake handle for the handle of the mug! And a wicked cool bike badge logo! The mug holds my 1-1/2 cups of coffee, keeps it hot for a good long time, and is handy to hoist with the brake lever handle! I haven't traveled with it yet, so I can't speak to how it fits or not in the car cup holder.”

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Posted 1 year ago

“Bike is brilliant, solid and excellently built. Communication and support has been stellar even with some delays to the shipping due to parts further along the chain. Will thoroughly enjoy my bike, and highly recommend to all future riders!”

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Posted 1 year ago

“I was filled with excitement when I placed an order for bike parts to enhance my bike. However, my enthusiasm was dampened by bike problems that rendered the purchased items redundant. Seeking a resolution, I initiated a return request and made multiple attempts to reach out through emails, live chat, and phone calls, but unfortunately, received no response. Taking matters into my own hands, I followed the return instructions on the website and sent the package back via 1st class. Regrettably, my attempts to establish contact with the company have been fruitless, leaving my refund in a state of processing without any indication of when a resolution might be reached.”

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Posted 1 year ago

“Can't believe how quickly my order arrived, and exactly as required. Thanks”

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Posted 1 year ago

“Good value, quick service on a job lot of D-locks Not so good at responding to emails (otherwise five ⭐️)”

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Posted 1 year ago

“After my original Mango saddle died a death after about 17 years, I ordered a new saddle. It arrived promptly, was easy to fit onto my bike, and looks epic! I honestly think it's made my bike look new again, even after all these years! Thank you :)”

Helpful Report

Posted 1 year ago

“I’ve sent at least five emails asking about the yellow tyres and whether they will come back into stock and been completely ignored! Just had red tyres delivered and that service was fine but I won’t be using your company again as I won’t be ignored when the market place is saturated!”

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Posted 1 year ago

Mango Bikes is rated 4.0 based on 868 reviews