Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 872 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

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“I would gladly give a glowing review if only your sales department would answer my email”

Mango Bikes 1 star review on 30th June 2024

Helpful Report

Posted 1 year ago

“Communication is awful Giving customers a lead time / ETA when order has been received is just a basic and all that is needed . Responding to emails instead of ignoring them Answering the phone , not necessary usually but when there's zero communication shows you actually exist and haven't just taken someone's money. When someone parts with money , all that is needed is acknowledgement . Ignoring polite requests for updates causes trust issues 2 months later, still no bike, emails for updates ignored. You then ask for a review”

Helpful Report

Posted 1 year ago

“The handlebar plus arrived promptly and well packaged. Thanks”

Helpful Report

Posted 1 year ago

“Quick delivery well packaged”

Helpful Report

Posted 1 year ago

“Great products and delivery service BUT they don’t reply to messages! Have sent same question to them at least 10 times and not one response!”

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Posted 1 year ago

“I had a Mango single speed for the past 3 years and it has been extremely reliable, especially given the extreme conditions I've cycled in and the distance I've covered. I love the simplicity, the shape of the frame and lightweight feel of my bike. The only negative comment I would mention is the combination of steel and aluminium. They have galvanic welded to one another in a couple of places: the saddle stand to the frame and the crank set to the bottom bracket. If I knew, I would have been careful to disassemble it from time to time.”

Helpful Report

Posted 1 year ago

“Everything seemed great at first, ordered the bike and in the creation process they didn't have the wheels that I ordered. They reached out and offered a free backpack if I was willing to substitute the wheels, no problem. However, bike arrived minus the free backpack. Plus the rear wheel they sent is way off true and I had to loosen the brakes significantly to prevent it rubbing. Reached out to customer service for the lack of backpack and the wheel and they've ghosted me.”

Helpful Report

Posted 1 year ago

“Really cool gear, but for things like the multi coloured wheels it’s not clear that different colours have different tread patterns, which would have been good to know before buying”

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Posted 1 year ago

“This is the first time I have used Mango Bikes and am delighted with the price and prompt delivery.”

Helpful Report

Posted 1 year ago

“I was given a discount code which didn't work. I emailed the company and they send me a code to use the next day. Packing was prompt, delivery was free and the products were exactly as described. One of the best companies I've ever ordered from.”

Helpful Report

Posted 1 year ago

“I ordered 2 tyres.....they arrived on the day they said they would. Good quality and price. Thanks”

Helpful Report

Posted 1 year ago

“We are a small independent bike workshop. We have a customer who we had previously sourced bright yellow tyres for from Mango. He now needed replacements and we discovered to our horror those tyres were no longer made, then to our delight that Mango Bikes had contracted their own bright tyre range! Happy shop, happy customer, great product and quick service. Thanks!!!”

Helpful Report

Posted 2 years ago

“Thanks for this fantastic bike”

Helpful Report

Posted 2 years ago

“Mango bikes are solid bikes. I had my first one for over two years but unfortunately had it stolen. Reordering that bike has shown me that Mango has taken a dive in quality when it comes to customer service. I ordered a seat a few months back and trying to return it had me call, email, and facebook message for weeks on end with an occasional vague response and then just being ignored. I eventually had to ask Paypal to step in since I had returned the item. With ordering my new bike, I was once again completely ignored. Absolutely no response on any line of contact this time. When my bike arrived, the wheels were the wrong colour and after a couple of weeks, I am having problems with one of the pedals/crank arms. I don't even want to bother trying to contact Mango about this as I've been constantly ignored in everything I've tried to do with them this year.”

Helpful Report

Posted 2 years ago

“Andrew was very helpful online. I told him the situation with my tyres and sent him photos and he had me set up in minutes. Cheers and the yellow tyres look great 👍 Mark”

Helpful Report

Posted 2 years ago

“I bought my bike from mango over 5 years ago and it’s still running. In that time I’ve also bought some tyres and bits to keep it going, on the whole nothing to complain about. Recently the bike needed a lot of work as it had become a big run down. As a change I did want to swap to some of the mag wheels on their site but these were out of stock, I have reached out to them via email and their live chat on the website in availability and never heard anything back from either. Customer service needs work guys.”

Helpful Report

Posted 2 years ago

“Quite possibly the worst customer service I have ever received. The next question asks how we communicated. We didn’t. They didn’t reply to my queries”

Helpful Report

Posted 2 years ago

“I purchased a travel mug, "Coffee Brake" with a bike brake handle for the handle of the mug! And a wicked cool bike badge logo! The mug holds my 1-1/2 cups of coffee, keeps it hot for a good long time, and is handy to hoist with the brake lever handle! I haven't traveled with it yet, so I can't speak to how it fits or not in the car cup holder.”

Helpful Report

Posted 2 years ago

“Bike is brilliant, solid and excellently built. Communication and support has been stellar even with some delays to the shipping due to parts further along the chain. Will thoroughly enjoy my bike, and highly recommend to all future riders!”

Helpful Report

Posted 2 years ago

“I was filled with excitement when I placed an order for bike parts to enhance my bike. However, my enthusiasm was dampened by bike problems that rendered the purchased items redundant. Seeking a resolution, I initiated a return request and made multiple attempts to reach out through emails, live chat, and phone calls, but unfortunately, received no response. Taking matters into my own hands, I followed the return instructions on the website and sent the package back via 1st class. Regrettably, my attempts to establish contact with the company have been fruitless, leaving my refund in a state of processing without any indication of when a resolution might be reached.”

Helpful Report

Posted 2 years ago

Mango Bikes is rated 4.0 based on 872 reviews