I was filled with excitement when I placed an order for bike parts to enhance my bike. However, my enthusiasm was dampened by bike problems that rendered the purchased items redundant. Seeking a resolution, I initiated a return request and made multiple attempts to reach out through emails, live chat, and phone calls, but unfortunately, received no response. Taking matters into my own hands, I followed the return instructions on the website and sent the package back via 1st class. Regrettably, my attempts to establish contact with the company have been fruitless, leaving my refund in a state of processing without any indication of when a resolution might be reached.