maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,119 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

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“Fantastic service, and I'm very happy with my Laura Ashley Duvet set”

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“Quick shipping, great quality and easy to navigate website!”

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“Great service. Received item within a few days and it was well packaged.”

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“Excellent service and prompt delivery”

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“Very prompt service and accomodating re. returning a duplicate - highly recomment”

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“The purchase and delivery was absolutely fine”

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“Pleased with my purchase came Well packed and arrived quickly would use again”

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“Bought this to replace broken one which lasted many years. These are well.made items. Arrived well packaged and delivered early. Many thanks”

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“Great website easy to use got what I wanted and the curtains were half price. Delivery was quick and I was kept well informed. I will definitely use them again . Thank you Maison white”

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“Always impressed with any orders from Maison White. Delivery is quick and packaged extremely well. The Maileg Casa arrived very well protected. Highly recommended.”

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“Fabulous jellycat, arrived promptly and with free delivery.”

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“The bedding is lovely. Considering it is made in Pakistan it is rather expensive. Rang the shop to see if they had a throw as seen online and the lady at the shop was very rude and unhelpful. Won't be ordering from them again. I was hoping a small family business would be more customer friendly than what I experienced. So the star reflects more on their service than the bedding. The cotton is thin for that price.”

Helpful Report

Hi Thushanthi Thank you for your review, I am very disappointed to read this review. I have checked the call logs and will talk to the member of staff in the shop who you spoke to about the conversation. I am not aware of the conversation, but happy to talk to you if you would like to call our customer service number 01865891773 - this is our online number. Customers can use this number which is where we can advise more about the products we have, or by email which is 24/7 on contact@maisonwhite.co.uk - Our shop is run separately and whilst they can help with a few limited things, any online or product enquiries would be handled by our website team and perhaps they should have asked you to call us or email us. The throw isnt something we stock so unfortunately we cannot help you with this purchase of this particular item, but we would be more than happy to chat if you'd like to discuss your disappointing experience. You can call the number above when it suits you between 9am and 3pm and speak to Elise or Chloe (the family part of our small business) :) Kind regards Maison White

“Perfect swift delivery excellent packaging with merchandise as a bonus and a sweet treat my friends son is very happy! Thank you recommend and will definitely be purchasing from you again”

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“Absolutely beautiful”

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“Excellent service and package arrived in good time. I would recommend.”

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“Good choice good price quick delivery would highly recommend”

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“I am most dissappointed as I have yet to receive the goods I ordered. Please look into this & organise delivery or a refund.”

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Hi Ann Thank you for taking the time to leave a review, we have been in touch via email to organise a refund or redelivery. Thanks Maison White

“Beautiful item lovely packaging and excellent delivery”

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“Emailed me straight back to a question I had could not thank them anymore! Very quick delivery 5 *”

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“From discovering Maison White whilst browsing online, to ordering the stunning Laura Ashley cushion, and to receiving the cushion, it was a perfect buying experience. A brilliant company which has the satisfaction of the customer at heart - very highly recommended to all”

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maisonwhite.co.uk is rated 4.9 based on 8,119 reviews