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maisonwhite.co.uk Reviews

4.9 Rating 6,520 Reviews
97 %
of reviewers recommend maisonwhite.co.uk
Company Reviews Product Reviews
1,281
 Metrics Info
4.9
Based on 6,520 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read maisonwhite.co.uk Reviews

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Item arrived damaged Item finally collected - the man just turned up I wasn't arrived of collection still waiting for replacement i have had to chase for news etc no proactive management by company Think their customer service manner is quite brash too they don't say sorry for the trouble etc (but I thought that was just to me) but reading their replies below demonstrates their cultural dislike of customers I would say! Their reply to the jellycat lady is just not nice!”
Helpful Report
Anonymous
Verified Reviewer
“Shopped there several times, their customer service is second to none, lovely staff, will do anything to oblige.”
Helpful Report
Shauna Mcverry
Verified Buyer
“I ordered a small stool and it arrived on the date expected the colours were as vivid as they appearred online excellent quality fabric used in this product absolutely love it”
maisonwhite.co.uk 5 star review on 19th June 2018
Helpful Report
Sarah Haydon
Verified Buyer
“Reasonable price for Jelly Cat product with vast selection of designs and colours . Perfect baby gift arrived very quickly thank you”
maisonwhite.co.uk 5 star review on 19th June 2018
Helpful Report
Anonymous
Verified Buyer
“The items that I ordered arrived promptly and an immediate adjustment was made for an item they were unable to supply. Email was sent to keep me informed.”
Helpful Report
Anonymous
Verified Buyer
“Great customer service. Great value. Definitely recommend.”
Helpful Report
Ashley Kriefall
Verified Buyer
“Maison White was one of the last places I could find my daughters favorite Jellycat bunny she lost. I was worried about shipping overseas to the US but they took care of me and I’m so grateful they were able to help my little girl get her favorite stuffie back.”
maisonwhite.co.uk 5 star review on 18th June 2018
Helpful Report
Thank you Ashley, I am glad to have helped get her favorite stuffie back.
Robin Storry
Verified Buyer
“Superb service. Fast delivery at no extra cost. I have one very happpy mum. Highly Recommend .”
Helpful Report
Many thanks Robin for your lovely comments
Wendy Desjarlais
Verified Buyer
“Over the moon with my delivery from maison white. I had emailed them ahead of ordering as the chair I ordered had sold out elsewhere and wanted to double check it was in stock. I had a reply very shortly afterwards confirming it was in stock. I literally received the order in a couple of days and I’m so pleased with it. The customer service I received was excellent and so was the delivery. Thank you!”
maisonwhite.co.uk 5 star review on 20th March 2023
Helpful Report
Jane Sanderson
Verified Buyer
“Excellent service”
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Lesley Maul
Verified Buyer
“Good price and quick delivery thank you.”
Helpful Report
Georgia Errington
Verified Buyer
“I’ve used maison white exclusively for Jellycat purchases due to their low prices and free delivery over £50. Never had a bad experience, always excellent customer service when needed. Brilliant.”
Helpful Report
Julie Grundy
Verified Buyer
“Excellent product,prompt delivery. Well packaged”
Helpful Report
Jules Sleater
Verified Buyer
“Excellent service - my order arrived within 48 hours. I bought a lovely Jellycat lobster”
Helpful Report
Samantha Davis
Verified Buyer
“quick delivery, items as expected - thank you so much!”
Helpful Report
S
Unverified Reviewer
“ever since I was little I have loved all jellycat toys. I think that they at a special and unique company! sometimes I just want to go and pick all the toys up an give them a hug! I have one very special jellycat bunny that I have loved ever since I was born! Thank you!”
Helpful Report
Chaofan Sun
Verified Buyer
“Shipping is faster than I expected. Very satisfying toy. Will come back in the future”
Helpful Report
Claire Webb
Verified Buyer
“I bought a Jellycat soft toy from Maison White and it was delivered the next day. Lovely item, excellent customer service, one contented customer!”
Helpful Report
Alexandra Bell
Verified Buyer
“What a great selection of colours and versions of Jellycat. My daughter loved the site and was excited to open the box for her new siblings arrival. The bunnies were packed with care and each element wrapped separately which was lovely. Thanks!”
Helpful Report
Spenser St Claire
Verified Buyer
“I never received my package.”
Helpful Report
Hello Spencer Thanks for leaving a negative review. I'd like to note you have also only just emailed us (after leaving a negative review), letting us know that your package has not yet arrived. We will gladly help locate this parcel but leaving a negative review whilst also emailing isn't helpful. I have tracked your parcel https://www3.royalmail.com/track-your-item#/tracking-results/RS753393816GB and it is in Transit. At the moment we are seeing some parcels taking longer than usual. This is NOT our fault as a company, this is the carrier and the slight issue of the worldwide pandemic we are currently all facing. Your order is on its way and we would advise you contact the carrier it is now with directly in America for further detail Your patience with this is appreciated Kind regards The Maison White Team. .
maisonwhite.co.uk is rated 4.9 based on 6,520 reviews
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