maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,811 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a very nice piece”

Helpful Report

“I decided to decorate bedroom walls in a dark moody colour & bought Morris & co Seasons bedding in the sale & its absolutely lush, the fabric is 100% percale cotton even my asthma is better & will be buying another one. Thank you to Maison White for your quick delivery”

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“Customer service were excellent to deal with. And all items come beautifully wrapped individually. Thanks so much!”

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“Charlie bear arrived as described, quick delivery, very pleased. Many thanks.”

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“I specifically ordered this duck since my friend had chosen it for her birthday. I loved the quality of the DCUK as ever (I'm a big fan) However I was disappointed that the one I received was looking straight ahead, and not over its shoulder as shown. The website says poses and colour may vary, but that seems a huge change to me.”

Helpful Report

Thank you for your feedback. I am sorry to hear the duck wasn’t quite what you expected. As noted on the product page, these pieces are handmade, meaning each one is unique and may vary slightly from the photos in terms of pose, colour, and size—a point DCUK also emphasises on their own site. We rely on the photography provided by the brand, but we will certainly share your comments with them and suggest that a wider variety of pose photos would be helpful for fans. While there are images of different poses on our site, we appreciate they are shown in different colours. For future reference, we love helping our customers find the perfect piece. Many DCUK collectors contact us before ordering, and we are always happy to send over photos of our current stock so you can pick your favourite pose. Unfortunately, I believe the colour you chose was our final one in stock at the time. I apologise again for the disappointment, but I am delighted to hear that your friend loves their gift!

“Excellent service and product”

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“Very sweet it is to replace one that my gradndaughter bought but it chipped the frst time I used it and I don't want her to know.”

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“Great website, lovely products and excellent value.”

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“Easy to order from the website. Item clearly marked in the description. One thing that would have made the shopping experience better would have been to receive a confirmation email when the order had been placed. I was on the verge of contacting the company when I received an email to say my item had been sent.”

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“Lovin the speedy service and beautiful goods. All packaged securely to avoid damage and posted quickly.”

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“Nice tea set toy”

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“I purchased Skipson lamb for my granddaughter who expressed a wish for him instead of an Easter egg. I haven’t given it to her yet but I’m sure she will love it. Service was very good, delivery on time and no problems at all. Thank you very much.”

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“Excellent goods. Delivered on time . Would recommend this seller.”

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“Lovely curtains thank you .I will certainly buy from Maison White again. Best Regards”

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“Excellent service ,very prompt delivery.item purchased at a very competitive price.definite 5star retailer”

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“Excellent service from my online order”

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“This is my go to shop especially for ordering Maileg and Moulin Roty items online. The selection of stock is excellent, the items are delivered very quickly. And the customer service is superb. Emails are swiftly answered with genuine care and understanding.”

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“I am delighted with my purchase from Maison White. The Maileg Christmas tree 🎄 was beautifully packaged and arrived really quickly. I will certainly be buying from Maison White again.”