maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,357 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 6th June 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent sevice. Item arrived very quickly. A gift for my granddaughter she will love it.”

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“Great design, well packaged and quickly delivered.”

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“The Jellycat item was expected to be delivered in the drawstring bag with the Jellycat logo however it arrived in a normal clear plastic bag. My daughter was very disappointed and we are wondering if this a genuine Jellycat product.”

Helpful Report

Thank you for your 'negative' review. The drawstring bag you were expecting is only included on orders placed directly on the Jellycat.com website. I am sorry if your daughter was very dissappointed but this is not something we can provide. I trust you were pleased with the service otherwise albeit you have not appraised us for that. We are an authorised Jellycat stockist as listed on their stockist list on their website, all our products are 100% genuine.

“Good products and service.”

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“Delighted with the purchase.”

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“Excellent service, easy to use website The gift arrived promptly and packaged with care I would definitely purchase from this company again”

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“Good communication. Fast delivery and really competitive price”

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“Very happy with my purchase”

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“The company was very helpful and quick to reply to my questions, it wasn't just an answer from a robot. It's nice to know there are people running the business, not just robots.”

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“Excellent service & great products received quickly &without any issues. Great response all round”

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“Quick delivery and no issues experienced. Came well packed and no damage as you often see with internet deliveries”

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“Really quick postage, carefully packaged. Great jelly cat!”

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“Thrilled with my Katie Loxton Large Washbag in Light Blue. Bought the matching small make-up bag too.Holds everything I need and opens up almost flat so things are easily accessible. Good quality, service and a great price from Maisonette White. Would highly recommend.”

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“Great price for orla kiely curtains Delivered promptly”

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“I was very impressed by Maison White, as my package arrived within a couple of days and included a small thank you card along with a small packet of sweets. I really appreciated this little courtesy which will encourage me to order from them in the future.”

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“Absolutely love my clock - great service and fast delivery”

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“Came quickly, well priced , packaging was so cute”

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“Items came when they said. There was a small problem with the order but it was rectified immediately . Great customer service”

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Thank you so much for the 5* review. I’m glad to hear the team were able to rectify the issue swiftly, we really appreciate your understanding. Best wishes Elise Maison White

“Great price great service and quick I had a little issue of ordering the wrong thing I rang and they sorted it straight away Highly recommend this company”

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“My order came on time packaged well im very happy with my cushions i definatly will be ordering more items in the near future I didnt recieve a discount for first time order are there any discount codes i can use in the future”

Helpful Report

Thank you for the great feedback. We hope you love your cushions. We don't offer codes - but we do aim to offer great prices all year round, for everyone :) We offer free delivery when you spend over £50 and we check our prices daily to make sure we are bringing our customers a fair price. I hope that helps

maisonwhite.co.uk is rated 4.9 based on 7,357 reviews