maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,628 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 18th September 2025

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pretty, the stems could have been further into the base.”

Helpful Report

“They got the order out to me quickly and was received easily from the courier.”

Helpful Report

“Easy to order , quick delivery excellent quality. Very pleased with my chair .”

Helpful Report

“Item fine but delivery (4 days) was longer than I expected these days and was just in time”

Helpful Report

“Good service would I would recommend Maison White”

Helpful Report

“Lovely product, not the fastest delivery”

Helpful Report

Hi Sarah, Thank you for taking the time to leave a review! We’re delighted you loved the product, and we appreciate your understanding regarding the delivery speed. We’re always working to improve our service! Warm regards, Team maisonwhite.co.uk

“Easy to purchase from and quick delivery”

Helpful Report

Hi Sarah, Thank you for your kind review! We’re delighted to hear you found our purchasing process easy and that your delivery was quick. We strive to provide a seamless experience for our customers! Warm regards, Team maisonwhite.co.uk

“I hadn’t heard of this company before, but would use them again. The item arrived on tie and well wrapped. The sale price made the piece I bought a bargain!”

maisonwhite.co.uk 4 star review on 13th August 2025

Helpful Report

Hi Sarah, Thank you for your wonderful review! We're delighted to hear that your item arrived on time and well wrapped. It's always great to find a bargain, and we're thrilled you had a positive experience with us! Warm wishes, Team maisonwhite.co.uk

“A perfect jelly character dispatched quickly in a clear protective bag. A brilliant way to support smaller retailers.”

maisonwhite.co.uk 4 star review on 24th July 2025

Helpful Report

Hi Dot, Thank you for your kind words and for supporting independent retailers like us! We're delighted to hear you loved the jelly character and that it reached you quickly. Your feedback truly means a lot! Warm wishes, Team maisonwhite.co.uk

“Great service”

Helpful Report

Thanks for the great review :) Best wishes Maison White

“Good website, lovely towels, just not quite right for what I wanted. Would certainly look again in future. Super fast refund, very much appreciated.”

Helpful Report

Thank you for the great review, we are pleased to hear we offered a good service on the whole. We do have hundreds of other gorgeous wares and look forward to being of service again in the future :) Best wishes Maison White

“I ordered a beautiful purse as a gift which arrived promptly and it’s even lovelier than I was anticipating. I would have appreciated it arriving in more robust packaging though - perhaps one of the slimline boxes. Other than that, I’m very pleased!”

Helpful Report

“I ordered the Avalana Canaloupe Jaguar double duvet set at a very good price. Now I see sold out. It arrived quickly, but it has been manufactured to a poor standard. On the duvet cover where it should be a plain light coral background, it is badly streaked coral and white wavy lines over a large area. This is the makers fault. I presume Maison White did not knowing send it out like this.”

Helpful Report

Hi, we have replied to your email. After reviewing your images of https://www.maisonwhite.co.uk/product/avalana-cantaloupe-jaguar-duvet-set/ the lines you sent photos of are actually part of the design and not a fault. The lines can be seen in the images as shown on our website :) It's such a beautiful bedset.

“Product delivered as advertised. Delivery made in a temely manner.”

Helpful Report

“Beautiful Willuam Morris St James hand towels. Bought as a gift & they loved them. Kept updated throughout purchase & delivery, packaged well & delivered on time. Will buy from you again. Thank you”

Helpful Report

“Lovely handbag and great service”

Helpful Report

“Unfortunately the item wasnt what i wanted or expected - it didnt look like the photo. The company were initially a little hard to get hold of on the phone however if you call in the morning they always answer. I had to pay to return the item and due to its size proved quite difficult! The shop helped with this and deduct this from the refund. Its a shame about the trees as i was excited to have them on my wall. Thank you anyway”

Helpful Report

“Goods arrived a few days after ordering. They are a replacement for existing pillow cases which were torn. The statement that goods are despatched on the day of ordering is a trifle optimistic.”

Helpful Report

“Love my warmies They keep feet warm and are supper comfortable My only slight niggle was they did take longer than expected to arrive I blame it on the sales Would use this company agian”

Helpful Report

“Thank you for ask me. The parcel / package was ver bad. I must pay 30,- Euro Tax - why, I didnot can read it in your discription. But - positiv- the shipping was very fast!!”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,628 reviews