maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,357 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 6th June 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a beautiful purse as a gift which arrived promptly and it’s even lovelier than I was anticipating. I would have appreciated it arriving in more robust packaging though - perhaps one of the slimline boxes. Other than that, I’m very pleased!”

Helpful Report

“I ordered the Avalana Canaloupe Jaguar double duvet set at a very good price. Now I see sold out. It arrived quickly, but it has been manufactured to a poor standard. On the duvet cover where it should be a plain light coral background, it is badly streaked coral and white wavy lines over a large area. This is the makers fault. I presume Maison White did not knowing send it out like this.”

Helpful Report

Hi, we have replied to your email. After reviewing your images of https://www.maisonwhite.co.uk/product/avalana-cantaloupe-jaguar-duvet-set/ the lines you sent photos of are actually part of the design and not a fault. The lines can be seen in the images as shown on our website :) It's such a beautiful bedset.

“Product delivered as advertised. Delivery made in a temely manner.”

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“Beautiful Willuam Morris St James hand towels. Bought as a gift & they loved them. Kept updated throughout purchase & delivery, packaged well & delivered on time. Will buy from you again. Thank you”

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“Lovely handbag and great service”

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“Unfortunately the item wasnt what i wanted or expected - it didnt look like the photo. The company were initially a little hard to get hold of on the phone however if you call in the morning they always answer. I had to pay to return the item and due to its size proved quite difficult! The shop helped with this and deduct this from the refund. Its a shame about the trees as i was excited to have them on my wall. Thank you anyway”

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“Goods arrived a few days after ordering. They are a replacement for existing pillow cases which were torn. The statement that goods are despatched on the day of ordering is a trifle optimistic.”

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“Love my warmies They keep feet warm and are supper comfortable My only slight niggle was they did take longer than expected to arrive I blame it on the sales Would use this company agian”

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“Thank you for ask me. The parcel / package was ver bad. I must pay 30,- Euro Tax - why, I didnot can read it in your discription. But - positiv- the shipping was very fast!!”

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“This was a Christmas gift for my grand daughter so hope she will be pleased with it. The delivery was was excellent and quick.”

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“Pleased with the product and the service.”

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“Excellent product and service”

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“Fast delivery. All good.”

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“Good service, but I didn't get email confirmation of my order.”

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“Really good service. I wrote an email regarding a product , I got a reply same day and it was delivered within a couple of days. Exactly what I wanted, accurate description. Definitely use again 👍”

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“Lovely curtains. Well made, good quality fabric. Order arrived promptly in good condition. Thought they were just a tad expensive as they're lightweight, but look great and I might be able to add a thermal lining for winter.”

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“Arrived in good time. Beautiful curtains just what I ordered”

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“Arrived quickly.No problems.Great price”

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“Delivered to Isle of Man, on time and product as advertised.”

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“Love the item but was very disappointed that it didnt come with a Jellycat bag”

Helpful Report

Hi Kelly thanks for your review. We understand, it’s a shame we’re not able to supply the bags with Jellycat toys. Jellycat only supply these exclusively themselves (with the exception of a few of the really really big items sent to stockist). But on the whole, stockist do not have these bags available. To get them with your order you would have to order the item directly from Jellycat.

maisonwhite.co.uk is rated 4.9 based on 7,357 reviews