maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,433 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 30th July 2025

136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A perfect jelly character dispatched quickly in a clear protective bag. A brilliant way to support smaller retailers.”

Helpful Report

Hi Dot, Thank you for your kind words and for supporting independent retailers like us! We're delighted to hear you loved the jelly character and that it reached you quickly. Your feedback truly means a lot! Warm wishes, Team maisonwhite.co.uk

“Great service”

Helpful Report

Thanks for the great review :) Best wishes Maison White

“Good website, lovely towels, just not quite right for what I wanted. Would certainly look again in future. Super fast refund, very much appreciated.”

Helpful Report

Thank you for the great review, we are pleased to hear we offered a good service on the whole. We do have hundreds of other gorgeous wares and look forward to being of service again in the future :) Best wishes Maison White

“I ordered a beautiful purse as a gift which arrived promptly and it’s even lovelier than I was anticipating. I would have appreciated it arriving in more robust packaging though - perhaps one of the slimline boxes. Other than that, I’m very pleased!”

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“I ordered the Avalana Canaloupe Jaguar double duvet set at a very good price. Now I see sold out. It arrived quickly, but it has been manufactured to a poor standard. On the duvet cover where it should be a plain light coral background, it is badly streaked coral and white wavy lines over a large area. This is the makers fault. I presume Maison White did not knowing send it out like this.”

Helpful Report

Hi, we have replied to your email. After reviewing your images of https://www.maisonwhite.co.uk/product/avalana-cantaloupe-jaguar-duvet-set/ the lines you sent photos of are actually part of the design and not a fault. The lines can be seen in the images as shown on our website :) It's such a beautiful bedset.

“Product delivered as advertised. Delivery made in a temely manner.”

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“Beautiful Willuam Morris St James hand towels. Bought as a gift & they loved them. Kept updated throughout purchase & delivery, packaged well & delivered on time. Will buy from you again. Thank you”

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“Lovely handbag and great service”

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“Unfortunately the item wasnt what i wanted or expected - it didnt look like the photo. The company were initially a little hard to get hold of on the phone however if you call in the morning they always answer. I had to pay to return the item and due to its size proved quite difficult! The shop helped with this and deduct this from the refund. Its a shame about the trees as i was excited to have them on my wall. Thank you anyway”

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“Goods arrived a few days after ordering. They are a replacement for existing pillow cases which were torn. The statement that goods are despatched on the day of ordering is a trifle optimistic.”

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“Love my warmies They keep feet warm and are supper comfortable My only slight niggle was they did take longer than expected to arrive I blame it on the sales Would use this company agian”

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“Thank you for ask me. The parcel / package was ver bad. I must pay 30,- Euro Tax - why, I didnot can read it in your discription. But - positiv- the shipping was very fast!!”

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“This was a Christmas gift for my grand daughter so hope she will be pleased with it. The delivery was was excellent and quick.”

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“Pleased with the product and the service.”

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“Excellent product and service”

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“Fast delivery. All good.”

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“Good service, but I didn't get email confirmation of my order.”

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“Really good service. I wrote an email regarding a product , I got a reply same day and it was delivered within a couple of days. Exactly what I wanted, accurate description. Definitely use again 👍”

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“Lovely curtains. Well made, good quality fabric. Order arrived promptly in good condition. Thought they were just a tad expensive as they're lightweight, but look great and I might be able to add a thermal lining for winter.”

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“Arrived in good time. Beautiful curtains just what I ordered”

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maisonwhite.co.uk is rated 4.9 based on 7,433 reviews