maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,357 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 6th June 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've ordered from Maison White, and on both occasions I've been very pleased with the service. The items arrived quickly, were well packaged and exactly as described on the web-site. I totally recommend this company.”

Helpful Report

Thank you for your review, it is much appreciated. We love to see customers returning. And the feedback is wonderful, we are pleased you are happy! Stay safe and take care. Kind regards The Maison White Team

“Easy to place order on the web site and a speedy delivery. Actually saw this vase in a garden centre but it was £35 more expansive so I was delighted when I seen it on their site. Well packaged and a lovely thank you card with my purchase. The quality and design of the vase is beautiful - I am very pleased with my purchase.”

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“It’s ok and usable as a shelf clock. It does have a book shape but it feels and looks very plasticky.”

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“Excellent company to deal with online. Orders are processed straight away and arrive very quickly. Also very competitive and have so far found the items I have ordered have been cheaper than elsewhere.”

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“Quick delivery next day. Perfect”

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“Very pleased with the item and service”

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“Great service ,on time and nicely packaged!”

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“Beautiful small jug with a sea theme. Ideal gift for my friend who loves sailing.”

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“Ordered online 2x Jellycats (the Grumpy Cloud and Gobfrey Whale Shark) after frantically looking for him where I live and having no success. Maison White just happened to have both items in stock. It was shipped the same day I ordered it and arrived the next day. Nicely packed too.”

Helpful Report

Thank you for your wonderful review. We're so pleased to hear we could supply these to sought after Jellycat toys for you and we got them sent to you in our usual speedy fashion :) Best Wishes Maison White

“I am considering ordering again from Mason and White. Excellent service.”

Helpful Report

Thanks for the 5* Review Janice, so kind. We hope you love your purchase and we look forward to being of service in the future best wishes Maison White

“I ordered a Katie Loxton bag from Maison White, they have such a good choice on their website and at a great price. Their website is easy to navigate and purchasing the bag was easy. I bought it for my wedding day and it was just perfect. Delivery was quick and the item was really well pagaged. Thank you for the sweet treat too, that was so thoughtful. Would most definitley recommend to anyone. Thanks for a great shopping experience.”

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Thank you for the amazing review! Congratulations on your wedding. Your thoughtful and lovely feedback is great to hear. We hope we can be of service to you again in the future Best wishes Elise

“Very good service. Would definitely order from them again!”

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Hi Ron Thank you for the lovely 5* review about us, we're glad to hear we offered a good service :) We look forward to being of service in the future Best wishes Maison White

“I wanted a specific bracelet for my grandmother and a local shop let me down. In a panic I searched for an online supplier and Maison White popped up. I hadn’t heard of them before and so I was a little dubious. Placed my order, within an hour it had been dispatched, and within 18 hours it had been delivered. Unbelievable service and the bracelet is as described. Absolutely recommend Maison White, I will be using them again.”

Helpful Report

Hi Rachel, Thank you so much for the wonderful feedback. We're glad to hear we had the bracelet you required and our shipping partner Royal Mail lived up to their delivery aim with their super speedy time. We look forwarded to welcoming you back again soon :) Best wishes Maison White

“Excellent, thanks”

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“Arrived on time and packaged really well. The item I wanted was out of stock with the manufacturer but found it here and it was perfect.”

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Thanks you for the lovely review, we're glad to hear you found what you were looking for with us and you are happy :) Best wishes Maison White

“Prompt delivery and great price.”

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Hi Sarah Thank you for the review, it is much appreciated. We hope your new throw looks as gorgeous in situ Best wishes Maison White

“Everything came on time and was lovely I am very satisfied”

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Thank you so much for the review and the picture - those Sylvanians are just tooo cute! Best wishes Maison White

“Cute little elephant to add to the jelly cat collection”

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“The parrot bookends were delivered promptly. The quality and size exceeded expectations. They were also competitively priced.”