maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,718 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,718 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've ordered from Maison White, and on both occasions I've been very pleased with the service. The items arrived quickly, were well packaged and exactly as described on the web-site. I totally recommend this company.”

Helpful Report

Thank you for your review, it is much appreciated. We love to see customers returning. And the feedback is wonderful, we are pleased you are happy! Stay safe and take care. Kind regards The Maison White Team

“Great experience. Easy purchase process; quick dispatch and delivery with updates; and items arrived safely, even double bagged 🩷”

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“What I wanted wasn't available from Jellycat direct and someone suggested Maison White. They have a great selection of products plus, good availability and a variety of delivery options which meant I got the product in plenty of time. Now looking at what else they have on offer in their post Christmas sales!”

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“Very pleased”

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“I bought the wooden dolls pram for my 22 month old granddaughter. It is perfect. Very easy to assemble, well made and sturdy. Delivery was quick. I can highly recommend Maison White.”

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“Absolutely outstanding customer service, they went above and beyond to deliver and I am so so grateful. Wonderful product as well, beautifully packaged. Can’t recommend enough!”

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“Excellent product and outstanding customer service, thank you.”

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Hi Julie, Thank you for your wonderful 5/5 review! We’re thrilled you found the product excellent and our customer service outstanding. We’ll pass your thanks to the team. Best wishes Maison White

“Gorgeous big fox soft toy, very helpful fast service.”

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“I bought some mugs, coasters, a jug and tin in the blue tits and lemon range. They are all excellent quality and will fit in well with my friend’s wallpaper. (!) I am delighted with them.”

Helpful Report

Hi David, Thank you for your wonderful 5/5 review! We’re delighted the mugs, coasters, jug and tin are of excellent quality and will fit in well with your friend’s wallpaper. We’ll pass your thanks to the team. Kind regards, Maison White

“Easy to order and quick delivery , especially in the festive season. Very pleased with the goods ordered , they are good quality and just as described on the website.”

Helpful Report

Hi there, Thank you for your wonderful 5/5 review! We’re delighted you found the ordering easy, delivery quick, and the goods to be of good quality and just as described on the website. We’ll pass your kind words to the team. Best wishes, Maison White

“Great service and very competitive price. The item was delivered in time for Christmas for free. Which was great service considering how close to Christmas I ordered it. Comms we're great when I enquired about delivery. I have bookmarked the website and look forward to future purchases.”

maisonwhite.co.uk 5 star review on 25th December 2025

Helpful Report

Hi David, Thank you for your wonderful 5/5 review! We’re thrilled you found our service great, pricing competitive, and that delivery arrived in time for Christmas with free delivery. Love the picture too! thats one happy 'Charlie Bear'. We look forward to serving you again soon. Kind regards, Team maisonwhite.co.uk

“Excellent item and lovely customer service.”

Helpful Report

Hi Ioanna, Thank you for your wonderful 5/5 review! We’re thrilled you found the item excellent and our customer service lovely. We’ll pass your thanks to the team. Best regards, Maison White

“Very prompt delivery. Very well packaged. Highly recommend Maison White.”

Helpful Report

Hi Hazel, Thank you for your wonderful 5/5 review! We’re thrilled you were pleased with the prompt delivery and secure packaging. We’ll pass your kind words along to the team. Kind regards, Maison White

“Maison White sell good quality goods at great prices. Their customer service is excellent, and they maintain good communication.”

Helpful Report

Hi Gordon, Thank you for your wonderful 5/5 review! We’re delighted you’re happy with the quality, prices, and our communication. Kind regards, Maison White

“First class in every respect. Very impressed”

Helpful Report

Hi Stephen, Thank you for your wonderful 5/5 review! We’re thrilled you found the service first class and that you’re very impressed. We’ll pass your kind words to the team. Best wishes, Maison White

“MaisonWhite were great. Item was really in stock, it was posted out and at a good price. P&P was reasonable and I received my item quickly and in good condition although I did feel it could have been a little more padded.”

Helpful Report

Hi Julie, Thank you for your wonderful 5/5 review! We’re glad the item was in stock, posted out promptly, and offered at a good price with reasonable P&P. We’ll pass your feedback about the padding to the team. Best wishes, Maison White

“Delivery was so quick, packaged well and perfect item. Thank you.”

Helpful Report

Thank you for your wonderful 5/5 review! We’re delighted the delivery was quick, packaging was good and the item was perfect. We’ll pass your thanks to the team. Kind regards, Maison White

“Thank you Maison White, a quick prompt delivery, I can’t fault your service. Definitely order from you again. Merry Christmas to you all!”

Helpful Report

Hi Vincent, Thank you for your wonderful 5/5 review! We’re thrilled you’re happy with the prompt delivery and that you’d order from us again. Wishing you a merry Christmas and we’ll pass your kind words to the team. Kind regards, Maison White

“Lovely products. Very cute & well made with a good old fashioned traditional feel. Brought for my Granddaughter who treasures the Malieg Mouse I brought her last Christmas.”

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“The jelly cat is lovely and the website was very good on giving updates about my package. The delivery was also very fast and perfectly in time for Christmas! 😀⛄”

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“Easy site to order from. Quick delivery. Beautiful Laura Ashley Aria bedding.”

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maisonwhite.co.uk is rated 4.9 based on 7,718 reviews