maisonwhite.co.uk Reviews

4.9 Rating 8,039 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've ordered from Maison White, and on both occasions I've been very pleased with the service. The items arrived quickly, were well packaged and exactly as described on the web-site. I totally recommend this company.”

Helpful Report

Thank you for your review, it is much appreciated. We love to see customers returning. And the feedback is wonderful, we are pleased you are happy! Stay safe and take care. Kind regards The Maison White Team

“Beautiful ... accessory... safely packaged as delciate items, arrived in perfect condition, on time and fast, friendly and informative delivery tracking - thank you very much - you ll see me again soon”

Helpful Report

“Excellent service.”

Helpful Report

“As advertised and delivered as quoted, excellent item thanks”

Helpful Report

“Great service. Item was dispatched super wuickly and great product.”

Helpful Report

“Prompt delivery. Well packaged fragile item. Good value for money.”

Helpful Report

“Fast delivery and good quality!”

Helpful Report

“I was very pleased with the help that was given to me when I rang the shop to enquire about placing an online order. The woman was extremely helpful both times that I rang which resulted in me placing two orders. They came extremely quickly and I am delighted with the quality. Many thanks.”

Helpful Report

“£35 CHEAPER THAN ON OTHER SITES DOES HAVE WHITE LINES THROUGH THE PATTERN WHICH DOES NOT SHOW UP IN PHOTOS. CREASES WHEN SAT ON OVERALL VERY PRETTY AND REASONABLE QUALITY”

Helpful Report

“I would highly recommend Maison White, they provided great customer service. Order was delivered promptly with a little note and sweet, which was a lovely touch. The William Morris Sunflower duvet set was of excellent quality at a very reasonable price. Thank you Maison White, your team are obviously working hard to provide quality products alongside quality service and they are succeeding 🤩”

Helpful Report

“Great Charlie Bear carefully wrapped and delivered within a few days. Excellent service!”

Helpful Report

“The Maileg highchair is a delight and the right size for my Triang dollshouse. It was very well packaged and arrived quickly. Very well presented, together with a tube of love hearts. Lovely surprise. Thank you.”

Helpful Report

“There was a good choice of Charlie Bears at a great price. It was easy to order, the bear, Amethyst Boo, arrived safely, in good time, and sensibly packaged. It's a gift for a little girl, hopefully she'll love it.”

Helpful Report

“Brilliant table and delivery was so quick and easy.”

Helpful Report

“Bought for a neighbour she loves it..”

Helpful Report

“Order was easy to place, delivered very quickly, beautifully packed too. Thank you everyone involved!”

Helpful Report

“Great product at good price and great service.”

Helpful Report

“Excellent on all counts. Dleivery was on time, product was just what we wanted. \unlike many things I buy on line there were no unwelcome surprises!! Would not hesitate to recommend!!!”

Helpful Report

“I was told different delivery information during the 8 weeks of waiting for my order. That was annoying but what was worse was the curt emails I received from one customer advisor. Came close to cancelling my order. Spent almost £400 with them and was not value or treated nicely.”

Helpful Report

Thank you for your feedback and for your £400 order. I am very sorry for the frustration you felt whilst waiting for your order, I can see initially you were expecting delivery in June, but was then advised delivery in May. To eventually recieving a few days ago. Global maritime disruptions which have occured in the last few months mean delivery dates are fluctuating constantly, which is entirely outside of our control, though we appreciate how annoying changing timelines can be. Regarding our communication, I am sorry to hear you felt this way. Our team aims to provide clear, direct updates as efficiently as possible during these delays. We certainly never intend to sound curt or impolite, and we are sorry if our focused approach felt that way. We appreciate your patience while waiting for your back-ordered items.

“Very impressed with service and quick delivery would definitely use again”

Helpful Report

“Very happy with my bedding, lovely silky cotton & loved the little extra bag ! Don't know how you managed to get the double duvet & pillows into it !”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 8,039 reviews