maisonwhite-co-uk Reviews

4.79 Rating 360 Reviews
95% of reviewers recommend maisonwhite-co-uk

About maisonwhite-co-uk: Maisonwhite.co.uk were established in 2011 and operate from their retail shop in Colchester, Essex. They sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

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01206762999

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Within 5 Days
average delivery time
97%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
5
Shauna Mcverry
"I ordered a small stool and it arrived on the date expected the colours were as vivid as they appearred online excellent quality fabric used in this product absolutely love it"
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5
Sarah Haydon
"Reasonable price for Jelly Cat product with vast selection of designs and colours . Perfect baby gift arrived very quickly thank you"
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Maggie CLUER
"My Baby NEICE Blossom Just Loved Her Blossom Tulip Bunny For her 1st Birthday, Thanks So Much For Brilliant Quality & A Great Price ......"
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"The order took 6 days to arrive, rather longer than we would have liked but the items look fine."
Helpful Report
Hi Adele

Thank you for your review, I have checked the order. You placed your order on Saturday the 10th November by economy post which is 3-5 days. Your item was posted on Monday the 12th and delivered on the 16th, which is 4 working days!

Kind regards
Maison White
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"Prompt delivery product quality as expected. First time using this site but would definitely use again. Excellent selection of jelly cat soft toys"
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"Love my new voyager cushions. I have just ordered one more , but, to another address as I am not around to accept delivery next week."
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"Great service and great delivery"
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"Great quality products and very reasonably priced."
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"Arrived Quickly and the product is exactly what I wanted!"
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"Easy to order and reasonable price but a little slow to arrive."
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Hi Catherine

Thank you for your review. I have looked into you order. You ordered at 8:59pm pm Saturday the 10th November, it was dispatched on Monday the 12th, economy post as ordered (3-5 working days). It was delivered 14th November which is 2 working days from dispatch. How is that slow to arrive? Have you confused us with some one else?

Kind regards
Maison White
"Excellent service. Voyage Msison Cushions exactly what I wanted and look fabulous in my living room. Ordered on Saturday and delivered by Tuesday."
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"Excellent service - pleased with product also.0"
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"Good site layout. Rapid dispatch. Smooth experience."
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"Item was perfect and great delivery! Will order again."
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"Quick delivery"
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"Very quick delivery. Ordered Thursday arrived Monday Lovely elephant, highly recommended"
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"Best price and fast delivery."
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"Really good service. Product exactly as described, quick dispatch and delivery. Will definitely order from here again."
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"I paid for 24 hour tracked delivery , no tracking number given when order dispatched and arrived with 48 hours not 24 . Not happy with delivery."
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A bit harsh! You placed your order at 7:04pm on the 8th, it was dispatched on Friday the 9/11 Tracked 24 and according to tracking link https://www.royalmail.com/track-your-item#/tracking-, results/QJ210265983GB delivered on Monday 12th at 11:19am, that is 1 working day. I apologise if you did not receive the tracking notification it is supposed to be automated by Royal Mail, I wil take it up with them.
"Happy with all of your service thank you 😀"
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"Exactly as ordered. Speedy delivery. Will use again"
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"Really pleased with my purchase. Arrived very quickly and well packaged. Just in time to give as a gift this weekend, Thank you very much. I look forward to shopping with you again now I now you provide such an excellent service. Mandy Salisbury"
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"Great service and fast too"
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maisonwhite-co-uk is rated 4.79 based on 360 reviews

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