maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,805 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've ordered from Maison White, and on both occasions I've been very pleased with the service. The items arrived quickly, were well packaged and exactly as described on the web-site. I totally recommend this company.”

Helpful Report

Thank you for your review, it is much appreciated. We love to see customers returning. And the feedback is wonderful, we are pleased you are happy! Stay safe and take care. Kind regards The Maison White Team

“Sorry I had to return my order as I ordered wrong size”

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“Stunning bedding and excellent quality and amazing customer service”

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“Yes it’s very plastic but on the wall that’s not apparent but I absolutely love it, that little bird song never fails to make me smile. If you like bird song it’s one for you.”

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“I am so pleased with my cushions, they are beautiful! Maisonwhite were good to order from, I didn’t wait very long and the little packet of Love Heart sweets in the package was a very nice touch👍 thank you”

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“Very well pleased the package arrived safely and on time, would definitely recommend this company”

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“Quick delivery, packaged well good price waiting for more to come in stock pleased with my Pixy”

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“Very nice present very much appreciated”

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“Turn up wrong colour green not charcoal”

Helpful Report

Thanks for your review. We haven’t heard from you about this? Can you please send a picture of what you have received? The design does have a green edge to it - which can been see in the images here https://www.maisonwhite.co.uk/product/morris-co-crown-imperial-towel-charcoal/ Kind regards Maison White

“Lovely company, beautifully wrapped package with a lovely note. Quick delivery. Easy ordering and good range at reasonable prices. My daughter was delighted with her delivery.”

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“Designers Guild i grabbed the opportunity to order a superking duvet cover. its vivid bright and gorgeous design .”

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“Excellent service, item arrived speedily and very well wrapped. Very pleased.”

maisonwhite.co.uk 5 star review on 12th February 2026

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“First time ordering with Maison White. I used the free delivery and it arrived quickly. My Charlie Bear was packed really well. Would definitely buy from Maison White again.”

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“It’s funky so pretty. Lots of compartments to keep all your travel documents together.”

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“Efficient and friendly service. Would definitely recommend and purchase again. Good quality and range of products.”

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“It’s a very nice piece”

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“I decided to decorate bedroom walls in a dark moody colour & bought Morris & co Seasons bedding in the sale & its absolutely lush, the fabric is 100% percale cotton even my asthma is better & will be buying another one. Thank you to Maison White for your quick delivery”

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“Customer service were excellent to deal with. And all items come beautifully wrapped individually. Thanks so much!”

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“Charlie bear arrived as described, quick delivery, very pleased. Many thanks.”

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“I specifically ordered this duck since my friend had chosen it for her birthday. I loved the quality of the DCUK as ever (I'm a big fan) However I was disappointed that the one I received was looking straight ahead, and not over its shoulder as shown. The website says poses and colour may vary, but that seems a huge change to me.”

Helpful Report

Thank you for your feedback. I am sorry to hear the duck wasn’t quite what you expected. As noted on the product page, these pieces are handmade, meaning each one is unique and may vary slightly from the photos in terms of pose, colour, and size—a point DCUK also emphasises on their own site. We rely on the photography provided by the brand, but we will certainly share your comments with them and suggest that a wider variety of pose photos would be helpful for fans. While there are images of different poses on our site, we appreciate they are shown in different colours. For future reference, we love helping our customers find the perfect piece. Many DCUK collectors contact us before ordering, and we are always happy to send over photos of our current stock so you can pick your favourite pose. Unfortunately, I believe the colour you chose was our final one in stock at the time. I apologise again for the disappointment, but I am delighted to hear that your friend loves their gift!

“Excellent service and product”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,805 reviews