maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.87

4.9 Rating 6,520 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 6,520 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st April 2024

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interesting items for sale, good prices and great service”

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“Excellent service! Ordered one day and received the next. Highly recommend”

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“Item came quickly and it was perfect - love it so so much!!”

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“Easy web site good price and speedy delivery.”

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“Great website, very quick delivery highly recommend”

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“Great item. Delivery was quick. Fantastic value for money.”

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“Ordered two cushion, they arrived very quickly and was well packed. I was delighted with the cushions just what I wanted.”

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“Very good communication”

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“Exactly what I ordered delivered exactly as promised”

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“Absolute pleasure of a company to deal with! Super fast delivery and amazing item! Would highly recommend .”

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“I am very pleased with the two tin trays I ordered, reasonably priced as well. I would highly recommend maisonette.”

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“Quick delivery for grandsons bike”

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“Excellent service will use again 😊”

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“Bought four medium sized Jellycats, which are not cheap. They arrived just thrown inside a plastic bag. I was very disappointed and thought they could have been wrapped individually. Very poor.”

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Hi Amanda Thank you for your review, I am sorry to hear you are disappointed. Hopefully my reply below can elaborate more for you and anyone else interested. We have chosen our packing carefully to best protect the product and to reduce waste on the environment, as even recycling comes at a cost to the environment. There is a fine balance with over packaging (i.e using a bag for each and every item) which we did do at one point. However we received feedback about too much/pointless packaging. Therefore given the life inside the bag is short lived and no longer required once received, we limit the use of packaging as much as we can. In turn products of the same type will be packed together. Where possible we choose to use recycled and recyclable protective packaging. I can assure you they would have not been 'thrown' into a bag, we are small family run business and each parcel is packed with care and love. I am sorry if our service level did not meet your expectation.