Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,253 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,253 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 17th April 2024

892

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and design support, ease of ordering online etc. However poor communication post order and poor deadline management. This has been the case on both orders to date so sadly doubt we’d use again.”

Helpful Report

Posted 1 year ago

“I was happy with everything until I received my order, which is fine except for the colours. I was told that the colours needed to be matched by eye to the design on screen and I okay-ed the proof that was sent to me. However, the end result is not at all what the proof or my design looked like and the words are unreadable. My design clearly had more contrast than what I've ended up with. I have emailed Made by Cooper twice since receiving my order to try and work out a solution and they haven't replied to either email.”

Helpful Report

Posted 2 years ago

“Shipping went beyond the promised date by two weeks. The pin once arrived looked good but was useless since I needed it for an event.”

Helpful Report

Posted 3 years ago

“For a start, they never reply to emails. They don't care about your pins, they just do what's best for them. I was given three different delivery weeks, none of which were accurate as my pins arrived three weeks late, and I still haven't got one batch yet. I am not planning on using MBC again and will definitely be warning all of the pin makers I know, to never use this manufacturer.”

Helpful Report

Posted 3 years ago

“The text quality of the coins are poor and looks cheap.”

Helpful Report

Posted 5 years ago

“I used Made by Cooper for a run of 500 badges. The design originally included some small cutouts which they warned me were too small to manufacture, saying the minimum hole size for the cutter is 2mm. We increased the size of the badge to accommodate the minimum cutout size. The final visual we agreed on showed these cutouts on the front and rear of the design, with a minimum diameter of 2mm. The badges came through with tiny, tiny holes (< 0.5mm), much smaller than the size we agreed. To be specific, the cutout started at 2mm on the front and then narrowed to 0.5mm at the back. The result wasn't great and if I had been warned about this I would have changed the design radically. I've had to apologise to my customers and accept a few returns. Unfortunately, I don't believe Made by Cooper can be relied on to sufficiently inform their customers of manufacturer limitations. They will respond to this review saying something like "they were made correctly to the tolerances" or asserting that the badge "has been made correctly" as they repeated multiple times during the email thread in which I tried to communicate the issue and perhaps have them update their guidance appropriately. They have yet to tell me *why* they believe my problems to be invalid. Ultimately you go to Made by Cooper instead of directly to the manufacturer to get their experienced design step - they have made many badges and are supposed to know what works and what doesn't. I think they failed in their fundamental job as the middleman between me and Alibaba. I think the badges themselves are of reasonable quality, their website is simple to use and their design team responded quickly. However, without the ability to own up to their mistakes or even present a basic case for why it was actually my fault (which I would gladly accept if shown a line or instruction I somehow missed) I couldn't possibly recommend them to anyone for anything other than an extremely simple design.”

Helpful Report

Posted 5 years ago

“The time between submitting the order and delivery was long. The colours are off.”

Helpful Report

Posted 5 years ago

Thanks for the review however these patches were delivered a week ahead of schedule and find them to be accurate thread colours to the specification approved.

Posted 5 years ago

“This is the 13th enamel pin I’ve produced and my first with Made By Cooper. I was so disappointed! The lines are too thick, the colors were off, I had far more seconds that couldn’t be used, and overall it just doesn’t look like the same quality of the other pins I’ve produced. Darn.”

Helpful Report

Posted 5 years ago

Thanks for the feedback, we cant find any communication about this other than this review, if you can contact us with pictures and explanations and can hopefully try to fix this?

Posted 5 years ago

“Customer service is spotty. I've asked them questions via email, and their replies many times were not thorough and did not answer my question, so I would have to send another email reiterating my question, asking for more detail. This would turn into a long, time-consuming process, taking days before I got an answer to my question, which is unfortunate when you're on a deadline. "Design" services were also spotty. This is where your design is reviewed by their design team, and they create a proof, or "visual" that gets sent to the manufacturer in China. They made many errors in the instructions on my proofs, which I would correct, send back to them via email, and then wait for them to send me another proof to approve. This also would take days, slowing down the process and eating away at my deadline. I did order several sets of pins from them, and each time, at least 10% had major cosmetic imperfections (ie., enamel not filled in), and another 20% had minor imperfections (ie., dust or fingerprints in the enamel). Overall, unsatisfactory experience. I will be looking for a new service.”

Helpful Report

Posted 6 years ago

“Almost non-existent communication. I appreciate that you receive a proof, but after that there is no more communication about your project. I've been checking the status of my order and for a month it has just said "in production". Other pin designers I know that have worked with other manufacturers get production photos, and various updates throughout the process... and I've seen them request an order after I did and they already have their perfect products in hand. If you email them, it takes several business days to get a response, if they even respond. I hope my pins turn out okay. :/ I'm really bummed because I picked Made by Cooper for their prices and the fact that they are a reputable company, but now I'm starting to wonder if I will ever see my pins.”

Helpful Report

Posted 6 years ago

Sorry that you've had this experience, we have a status dash board to show clients where their job is with estimated delivery dates. If you can please let us know which job this is in reference to I can take a look to see what issues you've been having.

Posted 6 years ago

“Took along time for the badges to be delivered.”

Helpful Report

Posted 6 years ago

“Whilst the size and shape of our badges is fine, we are VERY disappointed in them as the colour is very different from what we expected. The background colour should be a "vibrant" purple and they are virtually pink.”

Made by Cooper 2 star review on 31st August 2017

Helpful Report

Posted 6 years ago

Thanks for the review, we have just checked the colour against the supplied Pantone and find it to be very accurate, please email us to discuss.

Posted 6 years ago

“Lacking in communication skills and efficient design process. Even after the pins were made and shipped I had questions about the colours coming out as expected and I was pushed away with default answers. No actual care was given about my desired product or my need for a better end quality. I easily took my ongoing monthly orders elsewhere.”

Helpful Report

Posted 6 years ago

“Communication was among the poorest I have ever had the displeasure of experiencing. Replies were few and far between. Wasn't able to complete my order by the already shockingly long expected ship date. There is no incentive to return to made by cooper for repeat business. We've found a manufacturer that is responsive, affordable, reliable. Quicker, and with a better quality product.”

Helpful Report

Posted 6 years ago

Sorry you feel like this about your experience. I can see there were a few defective goods which I can see are being replaced as quick as possible. We checked and all replies seemed to be managed in a timely manor, sorry this wasn't quick enough.

Posted 6 years ago

“Ordered patches and pin badges. Was give a delivery upon payment which we were happy with. 4 weeks later and we are still waiting on the pins and will have another 2/3 week wait for them. The patches recieved did look super though”

Helpful Report

Posted 6 years ago

“Hi. Overall the design is okay. However in terms of safety. At the back of the pin, supposedly there are 2 sharp edges to put the rubber thing. But below the sharp edges, there are smaller sharp edges that is not suppose to be there. I can provide you pictures if you want to see it. My customer rejects it because of these so this is a problem.”

Helpful Report

Posted 7 years ago

Hi, yes please send pictures, are you referring to the anti-swivel part of the pin fixing? this is standard on pins to stop it swivelling?

Posted 7 years ago

“MadebyCooper aren't very good at keeping you informed of delivery schedules, I had to keep chasing for updates. A few days before the scheduled delivery date I contacted them to confirm it, and they said 'oh it's been delayed, it'll be another 2 weeks now' - and I'd already waited six weeks for delivery, so that turned into 8 weeks. It put me in an extremely difficult position because I had many customers waiting for their orders and I had to go back to them all and tell them there would be a further delay. Not happy. Please try to manage your customer expectations better, and also improve your communication with your customers. Regular updates would be helpful and also if there are going to be delays please inform us as soon as you can. Every single order I have placed with MadebyCooper has been delayed. :(”

Helpful Report

Posted 7 years ago

We are sorry for the delays, sometimes it happens where the pins are rejcted and need to remade which is only something can be found late in the day. We are working on notifications in the future. We understand the frustration but we can not be responsible for any preorders issues, our commitment is to deliver to you as soon as we can with good product.

Posted 7 years ago

“I feel let down by the design process. As there is no sampling, just a rendered drawing I cannot sell the end products that I ordered. The pins are too dark, with a black base, and lines to depict the design the overall white in the image that floods over it appears dirty. Some of the other colours in my design are the same, red in particular. I feel that the designers could have made it clear that this would be the case before production and recommended another base such as gold or silver. Production was to time and delivery timing as promised. So it is just a great shame I was left without a product to sell, I would have spent good money on a sample to avoid this loss.”

Helpful Report

Posted 7 years ago

Sorry to hear you're not happy with the pins, if you could show us the problem with some photos to make sure where the errors are and if they can be fixed as the designs we produce are usually accurate, we don't submit designs that can not be made.

Posted 7 years ago

“When ordering we specified our deadline which we absolutely couldn't miss. After paying we had no updates from Madebycooper so I chased them two days before the delivery date and they told me they were not going to arrive until a week after. They were very unsympathetic and were unwilling to compensate for the delay and additional costs we incurred for missing our deadline - minus the express fee which we shouldn't have paid anyway. On all occasions their support team were unfriendly and curt. The pins were of good quality but I cannot recommend them due to their late delivery and unwillingness to go out of their way to help”

Helpful Report

Posted 7 years ago

“The final pin I recieved was decent quality, but there was a mistake. After contacting customer service they used the process as an excuse and offered no help to fix their mistake. It's a shame because now I am stuck with almost $300 worth of illegible pins.”

Helpful Report

Posted 7 years ago

Made by Cooper is rated 4.8 based on 4,253 reviews