Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,264 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,264 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 22nd April 2024

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just be aware that the design services are not free if you decide not to order from them. There is a design fee but the only place that is disclosed is deep in the small print in the Terms and Conditions. It's not unheard to pay a fee like this but it is frustrating (and a little shady) that the site says "design services are free" without qualifying that it is only free if you place an order.”

Helpful Report

Posted 7 years ago

“Ordered hard enamel pins. Pins showed up as soft enamel. They offered to fix the issue at no charge but it really shouldn't have been an issue in the first place. Will not be returning because of the hassle.”

Helpful Report

Posted 7 years ago

Sorry to hear this, we have contacted you and of course will fix this accident with out question.

Posted 7 years ago

you're right, should not have happened, but they unfortunatley do and we are sorry it did, but glad we could fix the problem for you

Posted 7 years ago

“We initially received a fantastic service and product from Made By Cooper but I'm really sad to say that both have been on a steady decline since their rapid rise in popularity. Recent orders have arrived late, with the wrong backings and are increasingly sloppy and communication has been curt. It's really depressing to see that they also outsource to China when we pride ourselves on using UK companies. I really feel like that's something they should disclose, especially when taking credit for all the items made. I was also really annoyed to see them use one of our photos on Instagram which they'd rudely added their own watermark to!”

Helpful Report

Posted 7 years ago

Thanks for the review, sorry you feel you have received poor service, we do try to answer all emails as fast as we can and help where possible. If you let us know which orders were late hopefully we can see why and what happened, it's worth noting all our dates are approximate and not deadlines unless has been agreed prior to order. Regarding manufacture we do not hide where we make them, in fact we are currently helping those that sell on Esty with information regarding manufacturing due to their policies. Quite happy to remove the picture should you want us, no problems. A lot of people like we post their items to help promote with a link to their bio, but happy to remove if you let us know which one.

Posted 7 years ago

“I think they do good work. Love seeing all the creations come to life through social media. My order went through late, the mock up was so-so on quality, and then it got lost in the mail on the way to me. For two months. Instead of contacting me with updates, keeping me informed, letting me know the policy on any of this, I got back attitude and general snark. I think the company is good, but definitely needs some public relations or retail training. If a package is delayed or lost, you need to let them know how you're looking into it, or time frames to expect before a reprint, etc...not belittle your client for even asking what to expect. The pins were great when they did arrive. Good work, a few extras included and no flaws that I saw. I want to like this company! Maybe next time.”

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Posted 8 years ago

Sorry you feel this way, if you weren't happy with the design then this should have been raised with us, we did do several revisions for you attending to your exact requests. When asked we explained they were stuck in postal system, something out of our control, we explained we would sort this out for you, rather than waiting for them to turn up we organised a remake at extra cost to us to ensure they arrived before they got returned to us (at this point still waiting to be returned to us) we appreciate there was extra delays here but we resolved this as fast as we possibly could.

Posted 8 years ago

“We have just received the badges but they aren't what we ordered. We ordered 'School Council' badges but have received 'Prefect' badges. Please can you send the correct badges as soon as possible.”

Helpful Report

Posted 8 years ago

Made by Cooper is rated 4.8 based on 4,264 reviews