Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,258 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,258 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 22nd April 2024

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service arrived earlier than suggested which was handy for us! Badges looked good. Would have given 5 stars but the colours didn't quite match the sample images shared but they were close enough. Will use again for sure!”

Helpful Report

Posted 2 months ago

“Good quality products - lead times are quite long though - looking at a good 4 weeks from order to receipts for anything bespoke.”

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Posted 8 months ago

“Good service in both design and delivery phases. Will use again.”

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Posted 11 months ago

“Great, easy to use website. Clear communication. Great product, just what we wanted!”

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Posted 11 months ago

“This was our first time ordering from Made by Cooper and we were pleased with the overall experience. Customer service was helpful throughout the design process and the goods arrived nicely packed and were high quality. My only disappointment was the 25% increase in the total cost of the order for expedited delivery, which seemed excessive.”

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Posted 1 year ago

“Really great communications and advice, made the whole process less daunting and I am really pleased with the end product. Would highly recommend.”

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Posted 1 year ago

“My order was produced exactly as specified, packed up carefully & delivered safely.”

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Posted 1 year ago

“I've always had good experiences with Made by Cooper, and this time is no exception. However I've just received my latest pins and one of the Pantone colours is not accurate (although it still looks good), and the clutches I ordered in 3 different colours arrived all in the same colour. Other than that, the detail is very on point and quality is really good. They also ended up sending a few more pins than I ordered :)”

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Posted 1 year ago

“Friendly people and good quality products. No option to pre-pay VAT for EU imports (surprisingly, when asked about it they didn't even seem to think VAT mattered outside the UK). All the same, we would order from here again :)”

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Posted 1 year ago

“The pin badges I ordered are high quality and looked amazing. Unfortunately there was a slight error in production, but the customer services provided excellent service in finding a solution.”

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Posted 1 year ago

“The quality of the badges are excellent and they were able to make a couple of tweaks quickly before they were produced. Very happy with the product.”

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Posted 1 year ago

“Fabulous quality, excellent service”

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Posted 1 year ago

“Items arrived promptly. Excellent product and service.”

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Posted 1 year ago

“Great quality product, however it did take much longer than it said it would and no explanation was given.”

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Posted 1 year ago

“The product is of good quality and does match the agreed design. There were some delays in the supply chain which meant the product was supplied several weeks later than originally proposed. This is understandable given the supply chain issues over the last few years but I did feel updates on progress could have been improved on.”

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Posted 1 year ago

“Design process was responsive and adaptable, ensuring we achieved the right outcome”

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Posted 2 years ago

“Very very beatiful ! I put 4 and not 5 because of the shipping costs and the customs fees are very expensive.”

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Posted 2 years ago

“The badges that I ordered look great- there was just an issue with delivery. Felt slightly frustrated I'd paid extra for it to be delivered more quickly & it wasn't.”

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Posted 2 years ago

“Delighted with our new glow in the dark pin badges! Amy was fab in helping us to get the pins in time for our event - thank you.”

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Posted 2 years ago

“The pins were exceptionally well made, as always. The only issue was with the shipment, apparently it arrived broken so they had to ship it back to MBC and produce it again. So I had to wait longer and also pay for customs twice. Having said that, the customer service was great and they shipped it as soon as possible the second time. Very happy with the quality.”

Helpful Report

Posted 2 years ago

Made by Cooper is rated 4.8 based on 4,258 reviews