Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.85

4.9 Rating 4,786 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.9

Based on 4,786 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 4th July 2026

1010

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed our order with a 25% premium to ensure it arrived on time. We didn't even hear back from anyone for a week. Then we recieved an email proof with the wrong entire product pictured, but the right graphic. We approved it, with the caveat that the artwork was put on the right product. We didn't hear back for several days. Then we began recieving emails saying you were waiting for us to approve the proof. I approved it again, with the same caveat, but kept getting messages saying it had not been approved. So I sent several approvals to both email addresses. When someone finally reached out we were already very late in the game. That person didn't try to make anything right, just corrected the order. I had to ask if we were still going to be charged the 25% upgrade to expedite the product, given that they had taken so long to get it into production, and finally was told that if you didn't meet the deadline we would be reimbursed. Of course, the deadline was not met. It didn't even ship until after the deadline. But we excitedly waited for our order to arrive. We would at least have it in the shop for the final day of our grand opening. But when we got a message saying the order had been delivered we noticed the photo of the package on a doorstep was definitely not our doorstep. So we tracked it down, and it had been delivered to a wildly different address over 1500 miles away from us. So, to make sure I didn't make an error in the order, I checked our order and the "Ship to" address was input properly as our address in Fort Wayne, Indiana. I immediately sent a message to Made by Cooper requesting information and a solution to the problem. Instead of getting any response, I got a request to review my epxerience with Made by Cooper. So far my experience with Made by Cooper has been abysmal, and is falling fast. It's possible you could recover from this by correctly shipping our order to the right address, fully refunding our purchase cost, and offering a steep discount on a future order just in case you could possibly convince us to try your "services" again. But my experience so far indicates you are likely incapable of that level of personal accountability. So now we wait. What will you do, Made by China? Also, below in this questionaire you ask if the item was damaged. But how would I know? I haven't been able to see it yet. We'll see...”

Helpful Report

Posted 1 week ago

“delayed my work for 2 months. they didn't even give me any discount. at the end, they shipped something that i didnt like.”

Helpful Report

Posted 4 months ago

We're really sorry you had a negative experience with us. We look into your account following your review and notice that your reivew is for an order you placed six years ago. We have learned a lot in that time, and while it doesn't negate that problems you had, please know that the processes and improvements we've made across the board throughout the company have ensured mistakes are kept to a minimum. We are human and mistakes happen, but we strive to ensure everyone has a positive experience with Made by Cooper and we think this is reflected in almost 5,000 5-star reviews. We hope if you're looking to bring any of your ideas to life in the future, you'll take a look at the other reviews and give is a chance to change your perception of MbC :)

Posted 4 months ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

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Posted 8 months ago

“I got very bad experience with this company. This company is very bad. After reading reviews, I tried to print some custom socks with my company logo on their socks. They send me sample socks which I like it. I paid them 647 pounds for 70 socks and I found their price expensive, but never mind if they send me the good products. At the designed stage, they give me white socks which I don’t like it and I found these socks dirty. They asked me 50 pounds plus vat for changing colour which I found unacceptable. I did not approve it but they keep going ahead. when I got their product today, the quality socks are so bad and the partner of my company logo does not reflect the value they produced . I felt very unhappy. I found the whole process as a joke. Business is all about transparent , what they said turned out not true and correct for what they sell. First time use them but I never use it again.”

Helpful Report

Posted 10 months ago

“Very poor result, badges unusable, no refund or reprint offered. Will never use again. You can see for yourself in the image, which compared their mock-up to the final result. Quality is so poor.”

Helpful Report

Posted 1 year ago

“Finally recovered my lost account through COVSECLTD.COM”

Helpful Report

Posted 1 year ago

“Was sent a legally binding image to review before production. I was happy with it so, authorised production. Finished products were significantly different in appearance from the visual image supplied by them. Have no redress, as I gave approval for what turned out to be a misleading image.”

Made by Cooper 1 star review on 9th July 2023

Helpful Report

Posted 3 years ago

Thank you for your review and sorry you're not happy with the final outcome, however you must agree that the final badge is accurate to the design which we sent to you. We sent four visuals altering each time to your requirements and they all listed on the design where the gold plating would be on the badge clearly shown in the key and design as shown. We don't like unsatisfied customers and this is why we request the approval of designs where we make alterations for you, on this occasion the badge were made perfectly to the altered and approved design.

Posted 3 years ago

“WE HAVE ORDERED BADGES IN BRONZE BUT RECEIVED COPPER ONES. CONTACTED CUSTOMER SERVICE TO POINT OUT THE ISSUE BUT THEY SAID THE COPPER IS "NEW BRONZE" FROM NOW ON. THE COLOR OF THE BADGES WAS VERY IMPORTANT TO US, I WAS UNDERESTIMATED WITH ARROGANCE AND INDIFFERENCE. I DO NOT RECOMMEND THIS SELLER !!!”

Made by Cooper 1 star review on 16th October 2022

Helpful Report

Posted 3 years ago

Hi Rafal, Sorry you're not happy with your badges. We offered you to return the badges for a full refund. The badges are also the same plating colour as you previously ordered from us last year and the chart shown on the website. Please get in touch if you wish to return them.

Posted 3 years ago

“unfortunately, these did not arrive in time, due to the Covid issue in China, I had to purchase another item, for my work colleagues, and I also had to advise my managers that the item would not be supplied in time, they were very disappointed.”

Helpful Report

Posted 4 years ago

“Poor Quality – Zero Customer Service. We order a lot of different products for our business and decided to try Made by Cooper. We had issues from the start when they changed our artwork without our knowledge or permission and charged us for the privilege. After a full brief and much discussion, we trusted them to deliver a product to a reasonable standard. Sadly, the end result was appalling, but worse was still was the non-existent customer service with no effort made to resolve the issues or accept any liability whatsoever (other than to hide behind T&Cs). Made by Cooper are best avoided – there are plenty of better companies out there that offer the same products and better still, superior customer service.”

Helpful Report

Posted 4 years ago

“Initial order was supplied damaged. Replaced and now the order is not correct. Called 2 days ago and no one has come back to me.”

Helpful Report

Posted 5 years ago

“Automated emails cause confusion and are a poor cover for poor communication. Your company relies on terms and conditions rather than common sense and is happy to send out products that are totally different to the proof. Previously, I had been impressed by your design team working with us to ensure that the designs would work in pin form, however despite spending quite a lot of money with your company over the last 12 months, the response I received to my query about the latest pin we received was unacceptable and I have already found an alternative supplier. Please remove me from any mailing lists. I will also recommend to all of our artists that they use another company for any future pin orders.”

Helpful Report

Posted 5 years ago

Thanks for the review and sorry you're not happy with them but as they have been made correctly there is nothing we can do about changing them, as for terms we try list every possible outcome for our customers to read and check at their leisure and approve before product, we do advise to read these as stated in the emails to you and in this case provide a video showing the finished result so there is no confusion when they are made. We explained before production, Black Nickel plating is the darkest plating we have for hard enamel, and is closer to dark grey in colour. As it is a reflective material, in direct light it can appear closer to nickel (silver) in colour. The Black nickel plating will vary in darkness depending on the design and batch, we can not guarantee that each batch is exactly the same.

Posted 5 years ago

“I ordered 1000 pin badges from this company because their price was very good compared to the other companies. I had ordered this design from other manufacturers on numerous occasions and the result was perfect and the design represented my brand logo accurately. When made by cooper's badges arrived they lacked lots of detail and did not represent my logo accurately and I was very disappointed. They also did not look like the proof nor the badges I had made previously. I sent them detailed pictures of the badges from another company and showed the differences but they did not agree. After several emails to and fro (where they took a long time to respond) they disagreed with me and argued that the badges were fine. I again told them I was not happy and felt I had wasted my money and thought they may offer to get the badges made again or even offer a gesture of goodwill but no just totally disagreeing with me the customer. I took the matter up with Paypal who also let me down and I was not privy to what MBC told Paypal. I would anyone considering dealing with this company to consider carefully how poor the after-sales service is if you have an issue. It seems once they have your money they do not care for the customer. I would never use this company again for anything.”

Made by Cooper 1 star review on 30th January 2021

Helpful Report

Posted 5 years ago

Sorry you feel disappointed with the badges, however the reason we didn't offer to remake or refund is because we made the pins exactly as the approved design, we are not bound by pins made previous or by someone else, we supplied a design which was approved by yourself and they were made exactly the same as the design. We supplied all this information including pictures of the pin and design to PayPal and this is the reason they found the dispute in our favour.

Posted 5 years ago

“Not what I ordered .... I have emailed 3 times asking for a refund and heard nothing back absolute rip off merchants”

Helpful Report

Posted 5 years ago

Sorry we don’t seem to have an email since the 5th November from you, could you email and let us know what the issue is so we can look into it for you

Posted 5 years ago

“Waited 3 weeks to be told design needed approval which was done 3 times then we would receive goods in 3 to 4 weeks absolutely joke company more like Tommy Cooper than made by Cooper We have gone to a proper company now and got great service Ashford United Football Club”

Helpful Report

Posted 5 years ago

“Order is weeks late. Absolutely terrible service; the customer service agents are genuinely unpleasant whenever you call and say 'obviously' quite a lot (when it isn't). Our (expensive) mold broke (apparently) but this was only highlighted on the day the order was due to be DELIVERED to the UK (over two weeks ago). Made by Cooper have (nearly) got their act together and the factory in China who make these pins are delivering directly to us (except that was meant to be yesterday) - so here we are, letting our customers down, and Made by Cooper actually (apparently, given their manner) couldn't care less that the order is now several weeks late and they continue to let us down, not least in their silence. A very poor experience.”

Helpful Report

Posted 5 years ago

“Weirdly confrontational customer service...? I’ve seen the same said many times on their google reviews and have had it first hand now. Very odd.”

Helpful Report

Posted 5 years ago

“Would not recommend, pin quality was ok but customer service really poor. I was using the tracking tool for weeks, and was given an expected delivery date. One day before this date, the expected delivery was put back a week which caused loads of problems. Unreliable information on order tracking means I won't be using this company again, also no recognition from customer service that they had failed on this.”

Helpful Report

Posted 5 years ago

Chloe, glad you're happy with the products, its unfortunate that delays do happen from time to time but please be assured we are doing everything we can to stay on schedule in these tough times. We do put notices on the emails and our tracking system alerting people to the current problems happening that we can not foresee, but once we see a problem we alert customers as soon as we are aware of them.

Posted 5 years ago

“Product is great but customer service is poor. Two of the five orders I have placed with Made by Cooper were wrong and while they always sent the missing items, it’s on the buyer to check abs chase.”

Helpful Report

Posted 6 years ago

“A brief summary of my experience with Made By Cooper: Me: I'd like this design made into a pin. Cooper: Great! Here's your proof. Me: OK, but please remove the etched metal. Here's a photo of another pin that doesn't have etched parts. That's what I want. Cooper: Sounds good! We'll make it look just like the other pin Me, 4 weeks later: Hi, I just got my pins and they have etching. What gives? Cooper: Gotcha! The pin you showed us has etching too! The etching on that pin is just so small that you can't see it. We're done here. Me: Wait, that makes no sense. Could you help me out with this? Made by Cooper: Me :( Also Me: Has to have pins remade by another manufacturer at my time and expense. I had ordered pins from them because they were running a promotion. My first warning should have been that you if you want 'high quality' pins, you have to pay more. Of the two pins styles of pins I received, about half of the first design are not-sellable and the second is not what I wanted. I now need to have both remade. There are dozens of other higher rated pin manufacturers out there. From one small business owner to another, save your money and time. Find another pin manufacturer.”

Helpful Report

Posted 6 years ago

Made by Cooper is rated 4.9 based on 4,786 reviews