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Made by Cooper Reviews

4.8 Rating 4,259 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

4.8

Based on 4,259 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 22nd April 2024

Made by Cooper 5 star review on 17th April 2024

Made by Cooper 5 star review on 16th April 2024

Made by Cooper 5 star review on 9th April 2024

Made by Cooper 5 star review on 8th April 2024

Made by Cooper 5 star review on 7th April 2024

Made by Cooper 5 star review on 7th April 2024

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent a legally binding image to review before production. I was happy with it so, authorised production. Finished products were significantly different in appearance from the visual image supplied by them. Have no redress, as I gave approval for what turned out to be a misleading image.”

Made by Cooper 1 star review on 9th July 2023

Made by Cooper 1 star review on 9th July 2023

Posted 9 months ago

Thank you for your review and sorry you're not happy with the final outcome, however you must agree that the final badge is accurate to the design which we sent to you. We sent four visuals altering each time to your requirements and they all listed on the design where the gold plating would be on the badge clearly shown in the key and design as shown. We don't like unsatisfied customers and this is why we request the approval of designs where we make alterations for you, on this occasion the badge were made perfectly to the altered and approved design.

Posted 9 months ago

“WE HAVE ORDERED BADGES IN BRONZE BUT RECEIVED COPPER ONES. CONTACTED CUSTOMER SERVICE TO POINT OUT THE ISSUE BUT THEY SAID THE COPPER IS "NEW BRONZE" FROM NOW ON. THE COLOR OF THE BADGES WAS VERY IMPORTANT TO US, I WAS UNDERESTIMATED WITH ARROGANCE AND INDIFFERENCE. I DO NOT RECOMMEND THIS SELLER !!!”

Made by Cooper 1 star review on 16th October 2022

Made by Cooper 1 star review on 16th October 2022

Posted 1 year ago

Hi Rafal, Sorry you're not happy with your badges. We offered you to return the badges for a full refund. The badges are also the same plating colour as you previously ordered from us last year and the chart shown on the website. Please get in touch if you wish to return them.

Posted 1 year ago

“unfortunately, these did not arrive in time, due to the Covid issue in China, I had to purchase another item, for my work colleagues, and I also had to advise my managers that the item would not be supplied in time, they were very disappointed.”

Posted 1 year ago

“Poor Quality – Zero Customer Service. We order a lot of different products for our business and decided to try Made by Cooper. We had issues from the start when they changed our artwork without our knowledge or permission and charged us for the privilege. After a full brief and much discussion, we trusted them to deliver a product to a reasonable standard. Sadly, the end result was appalling, but worse was still was the non-existent customer service with no effort made to resolve the issues or accept any liability whatsoever (other than to hide behind T&Cs). Made by Cooper are best avoided – there are plenty of better companies out there that offer the same products and better still, superior customer service.”

Posted 2 years ago

“Initial order was supplied damaged. Replaced and now the order is not correct. Called 2 days ago and no one has come back to me.”

Posted 2 years ago

“Automated emails cause confusion and are a poor cover for poor communication. Your company relies on terms and conditions rather than common sense and is happy to send out products that are totally different to the proof. Previously, I had been impressed by your design team working with us to ensure that the designs would work in pin form, however despite spending quite a lot of money with your company over the last 12 months, the response I received to my query about the latest pin we received was unacceptable and I have already found an alternative supplier. Please remove me from any mailing lists. I will also recommend to all of our artists that they use another company for any future pin orders.”

Posted 3 years ago

Thanks for the review and sorry you're not happy with them but as they have been made correctly there is nothing we can do about changing them, as for terms we try list every possible outcome for our customers to read and check at their leisure and approve before product, we do advise to read these as stated in the emails to you and in this case provide a video showing the finished result so there is no confusion when they are made. We explained before production, Black Nickel plating is the darkest plating we have for hard enamel, and is closer to dark grey in colour. As it is a reflective material, in direct light it can appear closer to nickel (silver) in colour. The Black nickel plating will vary in darkness depending on the design and batch, we can not guarantee that each batch is exactly the same.

Posted 3 years ago

“I ordered 1000 pin badges from this company because their price was very good compared to the other companies. I had ordered this design from other manufacturers on numerous occasions and the result was perfect and the design represented my brand logo accurately. When made by cooper's badges arrived they lacked lots of detail and did not represent my logo accurately and I was very disappointed. They also did not look like the proof nor the badges I had made previously. I sent them detailed pictures of the badges from another company and showed the differences but they did not agree. After several emails to and fro (where they took a long time to respond) they disagreed with me and argued that the badges were fine. I again told them I was not happy and felt I had wasted my money and thought they may offer to get the badges made again or even offer a gesture of goodwill but no just totally disagreeing with me the customer. I took the matter up with Paypal who also let me down and I was not privy to what MBC told Paypal. I would anyone considering dealing with this company to consider carefully how poor the after-sales service is if you have an issue. It seems once they have your money they do not care for the customer. I would never use this company again for anything.”

Made by Cooper 1 star review on 30th January 2021

Posted 3 years ago

Sorry you feel disappointed with the badges, however the reason we didn't offer to remake or refund is because we made the pins exactly as the approved design, we are not bound by pins made previous or by someone else, we supplied a design which was approved by yourself and they were made exactly the same as the design. We supplied all this information including pictures of the pin and design to PayPal and this is the reason they found the dispute in our favour.

Posted 3 years ago

“Not what I ordered .... I have emailed 3 times asking for a refund and heard nothing back absolute rip off merchants”

Posted 3 years ago

Sorry we don’t seem to have an email since the 5th November from you, could you email and let us know what the issue is so we can look into it for you

Posted 3 years ago

“Waited 3 weeks to be told design needed approval which was done 3 times then we would receive goods in 3 to 4 weeks absolutely joke company more like Tommy Cooper than made by Cooper We have gone to a proper company now and got great service Ashford United Football Club”

Posted 3 years ago

“Order is weeks late. Absolutely terrible service; the customer service agents are genuinely unpleasant whenever you call and say 'obviously' quite a lot (when it isn't). Our (expensive) mold broke (apparently) but this was only highlighted on the day the order was due to be DELIVERED to the UK (over two weeks ago). Made by Cooper have (nearly) got their act together and the factory in China who make these pins are delivering directly to us (except that was meant to be yesterday) - so here we are, letting our customers down, and Made by Cooper actually (apparently, given their manner) couldn't care less that the order is now several weeks late and they continue to let us down, not least in their silence. A very poor experience.”

Posted 3 years ago

“Weirdly confrontational customer service...? I’ve seen the same said many times on their google reviews and have had it first hand now. Very odd.”

Posted 3 years ago

“Would not recommend, pin quality was ok but customer service really poor. I was using the tracking tool for weeks, and was given an expected delivery date. One day before this date, the expected delivery was put back a week which caused loads of problems. Unreliable information on order tracking means I won't be using this company again, also no recognition from customer service that they had failed on this.”

Posted 3 years ago

Chloe, glad you're happy with the products, its unfortunate that delays do happen from time to time but please be assured we are doing everything we can to stay on schedule in these tough times. We do put notices on the emails and our tracking system alerting people to the current problems happening that we can not foresee, but once we see a problem we alert customers as soon as we are aware of them.

Posted 3 years ago

“Product is great but customer service is poor. Two of the five orders I have placed with Made by Cooper were wrong and while they always sent the missing items, it’s on the buyer to check abs chase.”

Posted 3 years ago

“A brief summary of my experience with Made By Cooper: Me: I'd like this design made into a pin. Cooper: Great! Here's your proof. Me: OK, but please remove the etched metal. Here's a photo of another pin that doesn't have etched parts. That's what I want. Cooper: Sounds good! We'll make it look just like the other pin Me, 4 weeks later: Hi, I just got my pins and they have etching. What gives? Cooper: Gotcha! The pin you showed us has etching too! The etching on that pin is just so small that you can't see it. We're done here. Me: Wait, that makes no sense. Could you help me out with this? Made by Cooper: Me :( Also Me: Has to have pins remade by another manufacturer at my time and expense. I had ordered pins from them because they were running a promotion. My first warning should have been that you if you want 'high quality' pins, you have to pay more. Of the two pins styles of pins I received, about half of the first design are not-sellable and the second is not what I wanted. I now need to have both remade. There are dozens of other higher rated pin manufacturers out there. From one small business owner to another, save your money and time. Find another pin manufacturer.”

Posted 3 years ago

“Terrible. I ordered some embroidered patches and sent a beautiful, detailed design. The website told me I'd be sent a 'free visual'. I was expecting a photoshop manipulated visual of what the finished embroidered patch would look like. That was not what I got back. I got what was basically my design but with all the detail roughly scribbled out with a Photoshop paintbrush. I was told that I couldn't have the design I wanted unless I chose a different type of patch (photo printed), which was not the one I wanted and that I'd have to make do with this botch job instead if I wanted it embroidered. After a few discussions where they told me any more (ahem) 'design' work would cost me £40 per time, I said I wanted a refund but that I would surely come back to them at a point in future when I had a suitable design for them and thanks anyway. At this point, they said they'd refund me minus £40 for the time they'd spent 'redesigning' my work (i.e. scribbling over it and putting a box around it), which I could have done myself in around 2 minutes flat. I wrote back and told them that no actual design work had actually taken place (rather just a defacing of my design), so they were not entitled to the £40 and, if there was a problem with the design provided (i.e. it was not manufacturable), they should have communicated this prior to setting their (ahem) 'designer' loose on my work. I received a reply pointing me to T&Cs where they say I will be charged £40 for any 'design work' carried out and, at this point, in spite of the fact that no design work actually had been carried out (as I say, rather, just a defacement of an existing design), I gave up and said I'd accept the refund minus the £40 and never use them again. But then I thought, 'that's a pretty terrible way of building repeat business and customer loyalty,' so I thought I'd come on here and tell you all what a rubbish experience I had and warn you to tell them up-front that you don't want their designer to touch your work at all until you've been assured it's produceable in the format requested because you're not prepared to pay for that. If things change and I'm refunded the £40 they took for defacing my work, my opinion may change, in which case I'll remove this review. Otherwise, I'd say avoid altogether. The images here show the original design, the botch job and the website statement relating to free design. (Free means free, by the way... not contingent on an order being placed).”

Posted 3 years ago

“Customer service is terrible.”

Posted 3 years ago

“VERY UNHAPPY CUSTOMER! I was VERY UNHAPPY to see how different the pins were compared to what I expected them to be. The company has a very good image so I was hopping for very good product. However, the pins that I received were very different from the draft that I submitted. So-called professional team did not try hard to process this order. What I find THE WORST is that when I tried to reach out to the team and to ask for correction of my order I was COMPLETELY IGNORED after sending them 4 e-mails. It is NOT PROFESSIONAL. Be aware, if something does not work as you planned YOU WON'T BE HEARD BY THIS TEAM OF PROFESSIONALS. I attach the photo - while the pin itself is of good quality, the requested colors of pride are LESS THAN SATISFACTORY. And for some reason some areas on the pin are merged while the original design was so simple and so clear and so easy to copy.”

Posted 3 years ago

“HUGE MESS made of three separate orders. Charged twice for a single order that was sent to another country. Second order vanished into the either. Third order going to another country and a person who didn't pay for it. All the e-mails, invoices and tracking IDs going to the wrong people. Data protection is optional, I guess. Would not use again.”

Posted 3 years ago

“I would have used the "variations" options if it would be available an an option when placing an order. I could have done with colour variations as I am not a huge company and the numbers low. Also, the overall material looks plasticky.”

Posted 3 years ago

“Really disappointed with my badges. I worked hard with their very helpful designer but the colours do not have as much differential as the design that I approved. Because of this, it is not possible to see that it is a sunflower. I have contacted Cooper, but they have not responded.”

Made by Cooper 1 star review on 11th March 2020

Posted 4 years ago

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Made by Cooper is rated 4.8 based on 4,259 reviews