MadebyCooper aren't very good at keeping you informed of delivery schedules, I had to keep chasing for updates. A few days before the scheduled delivery date I contacted them to confirm it, and they said 'oh it's been delayed, it'll be another 2 weeks now' - and I'd already waited six weeks for delivery, so that turned into 8 weeks. It put me in an extremely difficult position because I had many customers waiting for their orders and I had to go back to them all and tell them there would be a further delay. Not happy.
Please try to manage your customer expectations better, and also improve your communication with your customers. Regular updates would be helpful and also if there are going to be delays please inform us as soon as you can. Every single order I have placed with MadebyCooper has been delayed. :(
7 years ago
Made by Cooper has a
4.8
average rating
from
4,259
reviews
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