Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,657 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,657 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 2nd January 2026

1004

Anonymous

Anonymous // 01/01/2019

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“It was out first testing order. Now we are going for some more.”

Helpful Report

Posted 8 years ago

“The pins I recieved look great and the graphic design service is definitely a really nice feature to have. I would really only comment on communication - while employees were accomodating, I think it was generally a little impersonal.”

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Posted 8 years ago

“good quality pins and help with visualisation and replying quickly to emails”

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Posted 8 years ago

“Product was pretty fantastic, to be fair, but production stalled on two separate occasions when the team didn't reply to the back-and-forth of emails during the design phase which held things up.”

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Posted 8 years ago

“The quality of the badge is superb and the service was excellent. Would thoroughly recommend Made by Cooper and would use again.”

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Posted 8 years ago

“This is my first time working with Made by Cooper, and I am very happy with the results. The design team was very patient with me, and made changes to my design according to what I requested. The pins arrived quickly once they were shipped out. I love how my illustration looks as a pin! Will order again, thank you so much!”

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Posted 8 years ago

“Made by Cooper has been my pin producer for over a year now. I was very concerned when over 100 pins I had purchased for an event came back with a tiny error. Though the error was small I knew I could not charge my customers for these pieces as they were not up to my level of quality. Made by Cooper found the error and completely corrected itself within a few weeks which was so impressive. Email communication was excellent and they kept me informed the entire time. Happy to continue working with them in 2017.”

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Posted 8 years ago

“Excellent service, ensuring that we were happy with the product. When the badges arrived they were of high quality and have enhanced the Club's image.”

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Posted 8 years ago

“The service team were very responsive and although the requested delivery date was missed by 3 days a refund of the £40 surcharge was immediately offered. The badges were excellent.”

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Posted 8 years ago

“WOW! 1st time orderer (enamel pins). When I received the enamel pins I was 100% satisfied! They looked so much greater than I even imagined and I had very high expectations. Kept me informed throughout the whole process. Delivered as promised. Will order again.”

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Posted 8 years ago

“Fast Turn out”

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Posted 8 years ago

“The entire process of designing and making the pin was seamless. Made easy, and they we're produced and delivered to my for quickly”

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Posted 8 years ago

“The design conversation for my pin was very collaborative. Being new to the enamel process, the designer went back and forth with me until we had the drawing and colors just right.”

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Posted 8 years ago

“Excellent quality and on time delivery. Very nice and kind people!”

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Posted 8 years ago

“We ordered some badges for our members and they have been made brilliantly by Made by Cooper! I cannot recommend them highly enough! The price was reasonable, the order process was very easy, and they bent over backwards to help us! We will definitely be back for more when we run out! Thanks so much Made by Cooper!”

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Posted 8 years ago

“The process was straight forward and received a proof copy within 14days. The final shipment arrived a couple of weeks later with advance notification and tracking. Quality of the final badge for our Explorer Scouts was great and even received a few extra ones for free, so cant complain about that. We would happily use them again.”

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Posted 8 years ago

“Email correspondence was quick and the overall process was fast (from enquiry of enamel pin to payment and then design) Items received one week before predicted date and enamel pins were definitely of high quality as compared to other manufacturing companies. Will definitely order again.”

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Posted 8 years ago

“The design team was very patient with me and the back and forth communication, and the pins that I ordered turned out beautifully!”

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Posted 8 years ago

“As much as I want to give them a good review, my experience with the poor customer service holds me back from doing so. I ordered 6 different pins and while 5 of the 6 came out perfect, one of them (which I ordered 300 of) did not match the proof that I approved at all. I used the same template for this one as I did with two others in this order, and those two matched the proof. The one that had issues had extremely thin lines compared to the proof and the batch has an abnormally high rate of defective pins as well (including scratches, color smudging, random metal marks, hairs in the enamel, bent plating, and more). As I mentioned before, I used the same template for this design as I did with two others in this order– the only difference between them are some color changes and minor shape variations. The other two pins matched the line weight of the approved proof with only a few defective pins in their respective batches. It doesn't make sense why the third design in this set of pins should have came out any different, but they did. I contacted the company voicing my concerns only to receive a response from Oliver who seems to not give a care in the world. He did not offer me any help and only said that they came out the way they did because of the polishing process that is involved in hard enamel pins. That's it. Nothing more. I'm sitting here with 300 off-model pins and this was the response that I received. I tried to explain how this was much more than a polishing issue. It doesn't make any sense for 300 pins to come out wrong because of the polishing process. The 300+ other pins that used the same template as this pin came out perfectly fine and Oliver fails to acknowledge that fact. Every time I sent him photos showing him how wrong the production went with these pins, I only get told that it's because of the polishing process. I was even told by Oliver that he thinks the pins "look great". Really? It doesn't matter how *he* thinks they came out. What matters is that the pins do not match the proofs that I approved. Hundreds of customers have already pre-ordered this pin after viewing the approved design. I cannot and will not deliver pins that did not match what I was promised. Their terms and conditions state: "Please make sure the artwork is what you want. Position and angle of the visual is how we will make the item as close as possble. This returned approval confirms the accuracy of the artwork and assures that your order will print as you requested". I spent an enormous amount of time making sure everything was correct and it's a slap in the face to hear them tell me that the defective pins "look great". I ordered over a thousand pins in this order, and only one design which I ordered 300 of did not match the proofs that they sent me. I can't use them and Made by Cooper refuses to do anything about it. In the photos, the "bork" pins are the ones that came out wrong. All of them have extremely thin lines and inconsistencies throughout the batch.”

Helpful Report

Posted 8 years ago

We have offered a return on the badges even though the badges look great. We make very clear about the process involved and what might happen in production. We have inspected the badges and are perfectly acceptable with in the process of hard enamel. We do care but can not offer to remake perfectly acceptable products. We also offered to remake any clearly defective pins, but can not guarantee line thickness in hard enamel due to polishing which is in communications about hard enamel and agreed design terms.

Posted 8 years ago

“The e-mail correspondence was quick and accommodating and the pins turned out better than expected. Superb service!”

Helpful Report

Posted 8 years ago

Made by Cooper is rated 4.8 based on 4,657 reviews