Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,542 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my new hard enamel pins. The colors are just as beautiful as expected and the gold plating is smooth and shiny. My clients are obsessed too!”

Made by Cooper 5 star review on 20th September 2020

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Posted 4 years ago

“Never before seen a website where order can be tracked in such detail. Customer service even in these challenging times is excellent and final product does not disappoint”

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Posted 4 years ago

“Good comms and to be fair I changed the spec a few times as well. Very pleased when I received them.”

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Posted 4 years ago

“The ordering process was very quick and easy to use. The price was very competitive and the patches are of excellent quality. I will order from Cooper's in the future.”

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Posted 4 years ago

“Made by Cooper offer such a unique service as well as offers; the colour variations are amazing especially when new to enamel pins. They go above an beyond in helping create a finished product.”

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Posted 4 years ago

“I have worked with many pin companies over the years and none have impressed me to the level that Made By Cooper have. I have made x3 hard enamel pins with them in recent months and not only is the quality outstanding in every way, but the customer service and level of attention paid to making sure you are informed about your purchase throughout its production and delivery is fantastic. I will be placing more orders in the future. Thank you!”

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Posted 4 years ago

“The coins were fantastic, the level of detail is superb. The whole process was friendly, professional and painless. Coins were delivered on time and I am delighted with them!”

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Posted 4 years ago

“The badges have gone down a treat”

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Posted 4 years ago

“Great service, came on time and the design was perfect :)”

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Posted 4 years ago

“Good quality products at a reasonable price”

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Posted 4 years ago

“Their designers were excellent and worked with us to make the perfect pin design, creating a few different ones until we were happy. The pins themselves are fantastic quality!”

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Posted 4 years ago

“Our first time making pins and made by cooper have been so helpful. We received our pins a couple of days ago and the quality of them, has amazed us! We have recently purchased another lot of pins. We couldn’t be happier”

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Posted 4 years ago

“Very finely detailed and beauty quality. Exceeded all our expectations.”

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Posted 4 years ago

“Felt more like a collab than just a product order. Clear and helpful emails from designers gave me options for turning my original lino cut to work as a tiny enamel pin. I'm already planning my next pin idea!”

Made by Cooper 5 star review on 6th September 2020

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Posted 4 years ago

“Fantastic to see my design come to life as an enamel pin! Thanks so much! Great communication throughout the process.”

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Posted 4 years ago

“Got my soft enamel pins and they look awesome ! Great customer service. Will def order again !”

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Posted 4 years ago

“My pins are absolutely stunning! Everyone has been so helpful during the whole process and they’ve come out absolutely perfect! I’ll definitely be ordering again!”

Made by Cooper 5 star review on 4th September 2020

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Posted 4 years ago

“Product is great but customer service is poor. Two of the five orders I have placed with Made by Cooper were wrong and while they always sent the missing items, it’s on the buyer to check abs chase.”

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Posted 4 years ago

“A brief summary of my experience with Made By Cooper: Me: I'd like this design made into a pin. Cooper: Great! Here's your proof. Me: OK, but please remove the etched metal. Here's a photo of another pin that doesn't have etched parts. That's what I want. Cooper: Sounds good! We'll make it look just like the other pin Me, 4 weeks later: Hi, I just got my pins and they have etching. What gives? Cooper: Gotcha! The pin you showed us has etching too! The etching on that pin is just so small that you can't see it. We're done here. Me: Wait, that makes no sense. Could you help me out with this? Made by Cooper: Me :( Also Me: Has to have pins remade by another manufacturer at my time and expense. I had ordered pins from them because they were running a promotion. My first warning should have been that you if you want 'high quality' pins, you have to pay more. Of the two pins styles of pins I received, about half of the first design are not-sellable and the second is not what I wanted. I now need to have both remade. There are dozens of other higher rated pin manufacturers out there. From one small business owner to another, save your money and time. Find another pin manufacturer.”

Helpful Report

Posted 4 years ago

“Terrible. I ordered some embroidered patches and sent a beautiful, detailed design. The website told me I'd be sent a 'free visual'. I was expecting a photoshop manipulated visual of what the finished embroidered patch would look like. That was not what I got back. I got what was basically my design but with all the detail roughly scribbled out with a Photoshop paintbrush. I was told that I couldn't have the design I wanted unless I chose a different type of patch (photo printed), which was not the one I wanted and that I'd have to make do with this botch job instead if I wanted it embroidered. After a few discussions where they told me any more (ahem) 'design' work would cost me £40 per time, I said I wanted a refund but that I would surely come back to them at a point in future when I had a suitable design for them and thanks anyway. At this point, they said they'd refund me minus £40 for the time they'd spent 'redesigning' my work (i.e. scribbling over it and putting a box around it), which I could have done myself in around 2 minutes flat. I wrote back and told them that no actual design work had actually taken place (rather just a defacing of my design), so they were not entitled to the £40 and, if there was a problem with the design provided (i.e. it was not manufacturable), they should have communicated this prior to setting their (ahem) 'designer' loose on my work. I received a reply pointing me to T&Cs where they say I will be charged £40 for any 'design work' carried out and, at this point, in spite of the fact that no design work actually had been carried out (as I say, rather, just a defacement of an existing design), I gave up and said I'd accept the refund minus the £40 and never use them again. But then I thought, 'that's a pretty terrible way of building repeat business and customer loyalty,' so I thought I'd come on here and tell you all what a rubbish experience I had and warn you to tell them up-front that you don't want their designer to touch your work at all until you've been assured it's produceable in the format requested because you're not prepared to pay for that. If things change and I'm refunded the £40 they took for defacing my work, my opinion may change, in which case I'll remove this review. Otherwise, I'd say avoid altogether. The images here show the original design, the botch job and the website statement relating to free design. (Free means free, by the way... not contingent on an order being placed).”

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Posted 4 years ago

Made by Cooper is rated 4.8 based on 4,542 reviews