Terrible. I ordered some embroidered patches and sent a beautiful, detailed design. The website told me I'd be sent a 'free visual'. I was expecting a photoshop manipulated visual of what the finished embroidered patch would look like. That was not what I got back. I got what was basically my design but with all the detail roughly scribbled out with a Photoshop paintbrush. I was told that I couldn't have the design I wanted unless I chose a different type of patch (photo printed), which was not the one I wanted and that I'd have to make do with this botch job instead if I wanted it embroidered. After a few discussions where they told me any more (ahem) 'design' work would cost me £40 per time, I said I wanted a refund but that I would surely come back to them at a point in future when I had a suitable design for them and thanks anyway. At this point, they said they'd refund me minus £40 for the time they'd spent 'redesigning' my work (i.e. scribbling over it and putting a box around it), which I could have done myself in around 2 minutes flat. I wrote back and told them that no actual design work had actually taken place (rather just a defacing of my design), so they were not entitled to the £40 and, if there was a problem with the design provided (i.e. it was not manufacturable), they should have communicated this prior to setting their (ahem) 'designer' loose on my work. I received a reply pointing me to T&Cs where they say I will be charged £40 for any 'design work' carried out and, at this point, in spite of the fact that no design work actually had been carried out (as I say, rather, just a defacement of an existing design), I gave up and said I'd accept the refund minus the £40 and never use them again. But then I thought, 'that's a pretty terrible way of building repeat business and customer loyalty,' so I thought I'd come on here and tell you all what a rubbish experience I had and warn you to tell them up-front that you don't want their designer to touch your work at all until you've been assured it's produceable in the format requested because you're not prepared to pay for that. If things change and I'm refunded the £40 they took for defacing my work, my opinion may change, in which case I'll remove this review. Otherwise, I'd say avoid altogether. The images here show the original design, the botch job and the website statement relating to free design. (Free means free, by the way... not contingent on an order being placed).