Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,563 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“goods arrived safely at the speed of light. Having dealt with Lyco in the past, I have always found them to be speedy and efficient”

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Posted 5 years ago

“Came quickly and well packaged. Good !”

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Posted 5 years ago

“I saw what I wanted, ordered it! It arrived! Exactly as ordered exactly on time. What more could one ask?”

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Posted 5 years ago

“Service quality is poor. An order placed in November took over 4 weeks to fulfil despite 2 of the 3 items being in stock. The 3rd item was cancelled but payment taken at time of ordering it has not yet been refunded. Phone lines are not answered and emails are only sporadically replied to.”

Helpful Report

Posted 5 years ago

We are sorry you are unhappy. In order to receive partial delivery with the balance of the order to follow this must be stipulated at the time of the transaction. Your order was placed online and no such instruction was included by you. Our lines are very busy at the moment so we are sorry if you had difficulty getting through. We answer hundreds of emails on a daily basis, seven days a week. Alternatively, customers can contact us via Live Chat or via various social media channels. The Customer Care Team

Posted 4 years ago

“Attractive prices over a wide range of products. Prompt delivery and excellent customer service. Recommended !”

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Posted 5 years ago

“Brilliant value & brilliant service. I would recommend them and will use them again.”

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Posted 5 years ago

“Items delivered within two days, tracking spot on and delivered right on time. In these difficult times it is heartening to get a first class service. Many thanks - Sue”

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Posted 5 years ago

“The only thing with this LED bulb it is not bright enough”

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Posted 5 years ago

“We paid for express delivery 1/2days. Although it was over the New Year, a week later and still have not received our order.”

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Posted 5 years ago

We apologise for the delay. The Customer Care Team

Posted 4 years ago

“LED strip lights were delivered pretty promptly, were easy to install and work well - would recommend.”

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Posted 5 years ago

“Bought Smartwares Led Robotic Security Light (FSL-80114). Price much much lower than other sites. Delivery was a couple of days, well packed and on time. Product itself worked perfectly and as advertised. Regular emails to update buyer on delviery schedule.Overall very happy with the speed , quality and logistics of Lyco. I dont usually write review unless something is very good or very bad, so 5 stars from me from this company.”

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Posted 5 years ago

“Exceptionally fast and good service.”

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Posted 5 years ago

“Items received promptly. Excellent service and competitive price.”

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Posted 5 years ago

“Sick of writing reviews for any item purchased. If it order was late or not what I ordered I would let you know. Stop sending revews and you just may get more customers”

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Posted 5 years ago

“I placed my order and waited more than a month for it to be delivered following numerous emails that went unanswered. The telephone lines were turned off so it wasnt possible to contact the team. I finally reached them by posting on the facebook page, after which my order was despatched quickly.”

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Posted 5 years ago

Unfortunately, there was a delay with stock arriving with us. We regret any inconvenience. Once the goods arrived at our warehouse they were dispatched to waiting customers. The Customer Care Team

Posted 4 years ago

“I've been an online customer for many years and have always found Lyco to be an efficient, reliable, and easy company to deal with. Any problems - of which there have been very few - have always been sorted out quickly and efficiently.”

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Posted 5 years ago

“Delivery on time, perfect condition. No hiccups encountered. I forgot Solar energy is pretty weak in the winter, subsequently the length of time that the lights operate is about 2 hours. Not Lyco's fault.”

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Posted 5 years ago

Thank you very much for getting back in touch. The Customer Care Team

Posted 4 years ago

“Lyco's products were good easy to find and met my expectations. Their carrier did not! For an overnight delivery, the package was tracked in their truck on Tuesday, Wednesday and Thursday until they finally advised hey had delivered the package yesterday. Not that I had seen it! Turns out they threw it over a 6 foot garden fence and it was lying in the rain when I found it.”

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Posted 5 years ago

Please accept our sincere apologies. This is absolutely not the manner in which we expect our deliveries to be carried out. The Customer Care Team

Posted 4 years ago

“Do not deal with this company - I ordered a batch of five fluorescent tubes from them and they were absolute rubbish - they would not fire up properly. When I tried to initiate a return the lighting direct website (to which Lyco directed me) denied knowledge of my order the I was charged £15.98 for the privilege which I want back. The only reason that I have given them one star is that there are no zero or negative stars. Do not touch this lot!”

Helpful Report

Posted 5 years ago

The bulbs ordered were unfortunately not suitable for the intended application as the specifications were not compatible. We sell thousands of these T8 tubes annually with no similar feedback as yours. The reference number required to initiate the return on our website is the one that commences with the LETTER "O" from your invoice, as we highlight in the instructions. Using an incorrect reference number will result in an order not being found, as happened to you. The Customer Care Team

Posted 4 years ago

“Great service will use again for sure”

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Posted 5 years ago

Lyco is rated 4.7 based on 16,563 reviews