Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,563 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products rubbish. Customer services rubbish. Warranty not worth the paper it's written on. I bought 8 sealed (the bulbs cannot be changed) downlights for my kitchen which came with a 7 year warranty. After 4 and 5 years (so far), bulbs have gone. The first one was replaced with the wrong light as they no longer make them and doesn't look right to this day. They are not even responding as regards to the second one. Oh and guess who has to sort the electrics...? UPDATE: Customer services called me after this review to offer me the chance to buy some more!!”

Helpful Report

Posted 5 years ago

The downlights you chose to purchase had integrated LED bulbs, i.e. bulbs installed at the time of manufacture cannot be changed, as advised in the specifications on our website. We also sell downlights with bulbs that can be changed, as advised in the specifications on our website. The extended guarantee is put into place on completion of the form which is included in each box and then forwarded to the manufacturer. If this process is not followed the standard guarantee applies. Manufacturers change their ranges periodically and unfortunately, that was the case here. This is not something we have any control over. The Customer Care Team

Posted 4 years ago

“Good communication with an item that was not readily available and awaiting from manufacturer .”

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Posted 5 years ago

“Easy to order. Prompt delivery”

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Posted 5 years ago

Thank you so much. The Customer Care Team

Posted 4 years ago

“Considering this was an on line transaction I found Lyco very easy to work with and we will have no problem with using them again”

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Posted 5 years ago

“A very efficient service, product arrived very promptly enabling me to complete the job.”

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Posted 5 years ago

“Great Product. Great Price. Quick Delivery. Whats not to like.”

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Posted 5 years ago

“use -oftern-Very Good Service”

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Posted 5 years ago

“parcel arrived damaged as it was poorly packaged.”

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Posted 5 years ago

“Very good and prompt service”

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Posted 5 years ago

“Quick and reliable service.”

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Posted 5 years ago

“Excellent service from ease of ordering right through to delivery. Great prices and will use again. Thanks”

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Posted 5 years ago

“Heat lamp works a treat. Hope it lasts as long as the previous one ( app. 20 years). Excellent value and prompt delivery.”

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Posted 5 years ago

“Quick & straight forward”

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Posted 5 years ago

“The lamps arrived safe and sound, and were good value. I paid for express postage on Monday evening and they only arrived on Friday, hich was not helpful as I wasnted to use them immediately.”

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Posted 5 years ago

“Very prompt turnaround of my order. Haven’t tried my new outdoor light as yet, too cold outside, but it looks good and well manufactured.”

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Posted 5 years ago

“itams came very quickly and were just what i asked for”

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Posted 5 years ago

“My delivery was not my complete order and I haven’t been advised when the balance will be despatched”

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Posted 5 years ago

So sorry for the delay with the balance of your order. The Customer Care Team

Posted 4 years ago

“Ordered some LED GU10 bulbs which were a special design to fit my light fittings. The picture showed the correct style and I contacted Lyco before ordering to ensure that I would be getting exactly what was pictured on the website. They confirmed this but still sent me something different. Luckily they are plastic cased so can be adapted but that is not the point. Won't be using them again.”

Helpful Report

Posted 5 years ago

I am sorry if we made an error with your order. The bulbs could have been returned to us free of charge for a refund if not suitable. The Customer Care Team

Posted 4 years ago

“Used there service twice, very good product base, arrived quickly in one piece!”

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Posted 5 years ago

“Easy to use website with a vast array of lighting, often with some great special offers. Service levels are great and VERY speedy delivery. Everything about this Company, so far, is perfect.”

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Posted 5 years ago

Lyco is rated 4.7 based on 16,563 reviews