Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,553 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality bulbs at a good price and fast delivery.”

Helpful Report

Posted 3 years ago

Many thanks. The Customer Care Team

Posted 3 years ago

“Having already ordered some down lights, I decided I wanted to add one more to our bathroom. I placed the order and received it very quickly. Great products at a good price. Very happy with the service, price and speed of delivery.”

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Posted 3 years ago

Thank you for your very kind comments. The Customer Care Team

Posted 3 years ago

“Missing items”

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Posted 3 years ago

We were happy to be able to confirm to you all items were dispatched in multiple parcels. The Customer Care Team

Posted 3 years ago

“Absolute rapid delivery, great item, well priced. The only criticism I could level would be towards the courier APC, the cardboard box containing the strip light was totally flattened, and damaged after being stored beneath every other delivery in the van, despite it being labelled adequately as fragile. Just lucky that the contents were not damaged, thank you Lyco, not impressed with APC though.”

Helpful Report

Posted 3 years ago

Very sorry to hear of the condition in which you received your order. All orders are clearly marked as fragile when they leave our warehouse. Very pleased the contents were not damaged. The Customer Care Team

Posted 3 years ago

“Very quick delivery and seamless process”

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Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 3 years ago

“Recently ordered pack of ten Gu10 bulbs. Received within days but discovered I had ordered wrong type. Quick call to Lyco resolved situation by actions of two very helpful staff. Received replacement and full refund on original purchase. All done between 16/6 and 24/6. Great Service.”

Helpful Report

Posted 3 years ago

You are more than welcome. Thank you so much for the feedback. The Customer Care Team

Posted 3 years ago

“Bought 3-off V-Tac 5ft LED battens from Lyco. Better value than Amazon. I have 8 of these in various sizes and will continue to purchase from Lyco as I need more. Check out their well built website, you will be impressed by the range of lighting they can supply.”

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Posted 3 years ago

Many thanks for your very positive comments. The Customer Care Team

Posted 3 years ago

“Excellent service. Item received on the 2nd day after ordering as stated. Regular updates from Lyco and courier. Will happily purchase items from Lyco again.”

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Posted 3 years ago

Many thanks for your order and we look forward to you shopping with us again very soon. The Customer Care Team

Posted 3 years ago

“Ordered before 7.30 pm received next day at 11 pm”

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Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 3 years ago

“Well priced product with speedy delivery, have used several times before and will definitely use again.”

Helpful Report

Posted 3 years ago

Thank you - we look forward to you shopping with us again very soon. The Customer Care Team

Posted 3 years ago

“very fast good price well packed could be better 5*****”

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Posted 3 years ago

Many thanks. The Customer Care Team

Posted 3 years ago

“Although not had time to put it up yet. It looks good and just what I was looking for. Impressively speedy delivery.”

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Posted 3 years ago

Thank you, we look forward to you shopping with us again. The Customer Care Team

Posted 3 years ago

“Excellent product excellent service thankyou”

Helpful Report

Posted 3 years ago

We work very hard to provide customer service excellence so thank you for your acknowledgement. The Customer Care Team

Posted 3 years ago

“Looked on the website, found my lights, delivered three days later, fantastic service and fantastic product. Well done Lyco”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback. The Customer Care Team

Posted 3 years ago

“Never used the company before or even heard of them, but found them first class with good prices, communication, and delivery times. APC were also very good with communication and delivery times.”

Helpful Report

Posted 3 years ago

We look forward to you shopping with us again very soon. The Customer Care Team

Posted 3 years ago

“Quick and speedy service. Ordered on the internet and goods were delivered next day.”

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Posted 3 years ago

Thank you for your order. The Customer Care Team

Posted 3 years ago

“great product great service”

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Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Excellent service,very quick delivery”

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Posted 3 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 3 years ago

“The light is exactly what I wanted for my shed”

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Posted 3 years ago

Delighted you are so pleased. The Customer Care Team

Posted 3 years ago

Many thanks. The Customer Care Team

Posted 3 years ago

“The Products are OK. However, their system initially confirmed I had not placed an order then charged and sent 4 separately packages including four delivery charges. Had I required 16 bulbs then one order would have been adequate, never four times four bulbs. Complete incompetence and indifference has been shown by Lyco Group Ltd.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. I am sorry you appear disappointed with your experience shopping with us. However, you repeated your original order a further three times despite being sent an order confirmation timed at 14:28, which you appear to have overlooked, after the very first transaction. Subsequent order confirmations sent to you were timed at 14:29, 14:30 and 14:31 respectively. I will forward these to you again. I am not sure why you believe this is an error on our part. We had no errors at all with our system and no similar feedback of any issue from other customers buying online at the same time. The best course of action perhaps would have been to contact us before repeating the order and we could have confirmed your original order had been received. In addition, regular checking spam/junk folders is always advised. If you need any assistance in relation to returning the unwanted items for refund please let us know and we will be happy to help. Our telephone number is 0346 646 1133 (Option 2). Our email address is customerservice@lyco.co.uk. The Customer Care Team

Posted 3 years ago

Lyco is rated 4.7 based on 16,553 reviews