Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,589 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete Amateurs. They could not run a bath never mind an online retail business, Wrong products shipped and then no communication about the remainder of the shipment. Full of excuses and blaming their new system. AVOID AT ALL COSTS ORDER ELSEWHERE. Award winning customer service is a complete joke.”

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Posted 7 years ago

“Lyco service is generally very good. Maybe should do more 3rd party product reviews before selling on their site”

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Posted 7 years ago

“Light delivered promptly, but found to be faulty on installation. Called to return the next working day and issued with a returns number and told the item would be collected as the returns label website was down. The light is still in our reception awaiting collection. I have sent two further emails, but no response..Pretty poor service i would say.”

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Posted 6 years ago

I am sorry you feel we have let down. We were initially contacted 5 working days ago at which time we immediately emailed the necessary returns instructions. Perhaps there was a misunderstanding but we have been waiting for a convenient date to be provided by you to allow us to book the collection with the carrier. I understand the collection date has now been provided and will be booked as promised. We will be in touch in due course. Kind Regards Patricia Customer Care Manager.

Posted 5 years ago

“My experience was very poor. Firstly 2 of the 18 candle lights did not work at all. The rest all flicker terribly at any setting even though my dimmers are only two years old. Part of the order didn't arrive until January when ordered early in Dec. This was without notification until the first package arrived. Shall not be using their services again.”

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Posted 6 years ago

“over a month and my order has still not been fully delivered, poor communication, poor service.”

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Posted 6 years ago

“Unhelpful customer service”

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Posted 6 years ago

“terrible out of the 24 lamps ordered 9 were broken due to inadequate packageing this is the second order that I have placed and have had the same problems”

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Posted 8 years ago

“Never received the goods”

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Posted 9 years ago

Unfortunately your items had to be returned to us by FedEx as they were unable to deliver. The drivers are obliged to gain a signature otherwise leave a card asking for the customer to contact the local depot with a view to arranging a convenient date for re-delivery. If after a number of days there is no contact the goods are sent back to us here. This is what occurred in your case. They were received back by us on 15th Feb and refunded to your original method of payment. For future reference you can always advise us of specific delivery instructions which we can pass to FedEx on your behalf ie leave in a safe place or with a neighbour etc. I trust this will be useful to you when you shop with us again. Kind Regards, Patricia Mullane, Customer Care Manager.

Posted 5 years ago

“I ordered it on the 25th March and it was meant to be delivered on the 3rd of April, It hasn't arrived yet, I have emailed customer services and they haven't replied, I phoned customer services yesterday and they were going to find out and they still haven't.”

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Posted 8 years ago

“This p I r light isn't up to much,it arrived on time n I fitted it the same day on checking it at night found it had come on as soon as it got dark n stayed on wouldn't go off .rang up n got a replacement light the next day.fitted it n low n behold this did exactly the same.so wouldn't recommend this light .”

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Posted 7 years ago

“I get plenty of b**lls**t about " Award Winning Customer Service Team" but they sent the goods with a part missing and now a week later the promised part has still not arrived. Waste of time paying for next day delivery when 7 days later I haven't go all of the parts.”

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Posted 8 years ago

“They use Hermes which is an appalling delivery service. I ordered my products a month ago. When I order they said 3 days to deliver and I am still waiting. The service I have had is terrible.”

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Posted 6 years ago

“Product never arrived, attempted to speak to some human at both the company and the courier company with no success. In the end I have had to take Martin Lewis advice and go to Resolve they are now dealing. I cannot comment on the quality of the LED bulbs as I have not received them. This has to be a courier problem as they show on their tracking site it being signed for at my address. Shame that whoever signed it could not spell my simple first name.”

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Posted 6 years ago

“Reply to emails in a timely fashion allowing for Covid this is still very slapdash. Other companies do better, and care more.”

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Posted 6 years ago

“No response no mail response and call charge when u call customer services”

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Posted 9 years ago

“Emailed customer support 2 minutes after placing order asking to cancel the order. Paid high delivery cost for 3-5 days and it turn up the next day before they even relied.”

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Posted 6 years ago

You placed your order at 18:18 on Thursday 12th September which is unfortunately after our office is closed for the day. Your order was then processed by our warehouse team the following day. We receive many many emails every day therefore cannot guarantee to immediately read and respond to a cancellation request made in this way. Our automatic reply sent to all customers who email us sets out clearly our expected response times. Telephoning our Customer Care Team when our offices re-opened on the following day would have been a better option to allow us to assist. We process all orders as quickly as we possibly can to ensure we not only meet, but if at all possible, exceed our customer's expectations in relation to delivery times. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“I havent got my parcel!!! And nobody is coming back to me. I cannot contact them or Hermes. If I could put no star i would”

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Posted 6 years ago

“The lamps are a disaster. They flicker - intermittently. Have tried all lamps in different places but no luck. One hour flicker - 2 hours ok - flicker again..... Fortunately I kept the halogens. Unfortunately I threw the packaging away for the LED replacements so can't return them”

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Posted 6 years ago

“First hook was damaged next hook you sent me is fine but I still haven?t received the shade.”

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Posted 8 years ago

“Delivery very prompt but needed to return the item and have spent days chasing customer services. Arranged a collection but driver didnt bother to turn up, chased for a new date - no response. Sales/products great - Customer Service rubbish”

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Posted 9 years ago

Lyco is rated 4.7 based on 16,589 reviews