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Lyco Reviews

4.7 Rating 16,348 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online purchase process was well constructed and delivered as scheduled with no hiccups. Downside is the amount of advertising emails I now receive is over the top.”

Posted 4 years ago

“Products great, delivery great, response to emails great. However there seems to be a bug on their system where you no longer automatically get invoices emailed to you. You used to always get a proper VAT invoice emailed once the goods have been dispatched. This no longer happens and they are aware of this but to date (this is our 4th order this year), it has not yet been resolved and we are having to email them asking for a VAT invoice after each order. PLEASE FIX THIS LYCO!!”

Posted 4 years ago

“Bulbs fit and work, but the colour is quite cool for a warm white, and didn't match the existing bulb which was supposed to be exactly the same (though 3 years old). Therefore will keep these bulbs as spares, but have now ordered some from elsewhere which were a much warmer white (2700K).”

Posted 4 years ago

“Lyco's part of the sale is excellent their delivery service by Hermes is not. Luckyly I recognised the garden seat under which the delivery was hidden using the picture on Hermes tracking site. My address has 40 tenants and a site office and is well signposted unlike the residential house property to which it was delivered.”

Posted 4 years ago

“Website has not got much information”

Posted 4 years ago

“Goods arrived in very good time and the lamps were exactly what we wanted. Unfortunately wrong bulbs delivered. I therefore left a message on the Lyco customer service desk but have heard nothing since.”

Posted 4 years ago

“The shoes I ordered came quickly and were well packaged but the right shoe was dirty and looked used. I was not happy that I have had to pay return postage for faulty goods.”

Posted 4 years ago

“Lights I ordered were not in stock initially so a bit of a delay. The delivery company HERMES were useless stating they had tried to deliver on 3 separate occaisions before after Katherine at Lyco chased them up and they final delivered.”

Posted 4 years ago

“Shipment was delayed”

Posted 4 years ago

“After confirming the order, despatch information was too slow took 6 days to let me know when to expect delivery. On the deliery date DPD dropped 'not in card' to another property despite me waiting for it all day as they kept changing deliery times. Good thing was when I contated the customer service they were helpful to turn the driver around to re-deliver. Happy with the product fit for purpose.”

Posted 4 years ago

“only sent half the order in the beginning . had no communication to say when the remaining bulbs would be sent. had to ask what was happening.”

Posted 4 years ago

“Have to pay for shipping”

Posted 4 years ago

“Items were incorrectly described on the website (claimed to be T5 replaceable tubes when in fact they were LED and not replaceable). Customer service was great and return/refund was offered immediately however being at the end of a project and not being able to source replacements we went ahead and installed them”

Posted 4 years ago

“The complete prefer wasn?t there and had to pay for carriage again”

Posted 4 years ago

“one of the tubes arrived broken with glass falling out the box”

Posted 4 years ago

“They are very quick to take one's money and very slow to refund - still waiting at this time!”

Posted 5 years ago

“The item i purchase didn't arrived as stated after i took the day of ..So I lost a days pay..”

Posted 5 years ago

“On line the product had a delivery time of next December so rang sales to check if this was an error. Salesman said he would check and ring back but didn't. Eventually placed an on line order for an alternative product which was delivered as requested the next day. The online service was 5 stars but customer service via telephone more like 2 stars hence the 3 star score. When the on line service works well Lyco are great - good products at competitive prices.”

Posted 5 years ago

“On purchasing the lights. 5 euro discount to 50, 10 euro to a 100 was mentioned but no opinion was given at the end to apply this discount. I sent an email to customer care but never received a response.”

Posted 5 years ago

“Products are a good price but if anything goes wrong they ignore you”

Posted 5 years ago

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Lyco is rated 4.7 based on 16,348 reviews