Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lyco Reviews

4.7 Rating 16,353 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,353 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well pleased with item and service. will do business again with them.”

Posted 5 years ago

“Paid for next day delivery was not what I would expect nor indeed have experienced from other suppliers. I received several text messages on the day of receipt the latter saying the driver Simon would deliver my items between15:54 and 16:54; barely next day service. The items didn't arrive until after that time so consequently were delivered to a neighbouring business as our firm closes at 5pm.”

Posted 5 years ago

“Lyco have, in the past, been a first class company, but now they have raised their "free" delivery from fifty pounds to 70 pounds and the delivery service has gone backwards. Seems like that greed has crept in and accountants are running the show. Shame.”

Posted 5 years ago

“I ordered a number of bulbs. One small £2.49 one was missing. I couldn?t be bothered to phone & report, although it was annoying.”

Posted 5 years ago

“Their delivery service takes longer than most traders.”

Posted 5 years ago

“1st part ordered arrived damaged, refund issued but this would not have been necessary if the courier read the FRAGILE markings on the package.”

Posted 5 years ago

“I can?t say excellent in all truth because it was simply an internet order that required zero contact with me. But great products as usual”

Posted 5 years ago

“The marketing material for the security light I bought was not fully explanatory in that the 'recording video' could not be stored on a laptop, only a smartphone unless you are prepared to buy another adapting sim card and then climb a ladder to retrieve the security light sim whenever you needed to playback the 'video'. The refund also took too long but to their credit I did eventually receive it.”

Posted 5 years ago

“I found the ordering experience confusing and ended up with some things that I don't think I ordered.”

Posted 5 years ago

“Product is fantastic, customer service very helpful. Just a shame that the fixing brackets were missing when electrician came to fix them. Lyco to get them posted today.”

Posted 5 years ago

“The items took a long time to dispatch”

Posted 5 years ago

“Product and packaging good but delivery needs attention and improvement. Ordered and told next working day delivery with DPD. Next day was a Saturday but DPD did deliver though order was not on it, then it was Easter Monday no problem so stayed in all day Tuesday but no delivery. Was away all day Wednesday and Thursday so told them to deliver on Friday, message came they were delivering Wednesday, I told them no deliver Friday, then a message to say they were delivering Thursday, I told them no but to leave in certain place if so. When I get back Late Thursday I see they have tried to deliver but had not taken any notice of instruction. On Friday I wait in driver said he told them not to deliver Thursday but they put it on anyway but no notice taken of where to leave it. What is the point of a constantly updated parcel location system if no attention is being paid to instructions..... !!!!!!!”

Posted 5 years ago

“Hmm.. OK, Bulbs came is 2 separate consignments, very irritating as I couldn't put up the garden lights straightaway and that was the whole point!”

Posted 5 years ago

“Lyco need to find an alternative delivery partner! DPD were shocking. Tried to deliver to the wrong address, despite detailed instructions and a contact telephone number. Took a photo of someone else's house as "proof". Said they would deliver the following day and didn't.”

Posted 5 years ago

“The payment screen did not appear to accept my payment. So I called customer service. Helpful staff but unaware that the three calls cost nearly £3-00. Products delivered on time and are as ordered. .”

Posted 6 years ago

“The telephone service was extremely helpful. However, I was advised that I needed to order bulbs for the fitting but when it all came I found they were superfluous as the fitting actually included bulbs!”

Posted 6 years ago

“Service from the company in terms of promptness is excellent. However, one of the 3 DC driver failed on installation but given the price not worth returning. Would look for better quality next time”

Posted 6 years ago

“Light bulbs were as ordered, that's good. Delivery was slow.”

Posted 6 years ago

“very happy with the products but dont get why they were delivered on 2 seperate days???”

Posted 6 years ago

“Service levels are certainly good. The product was poor”

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

Lyco is rated 4.7 based on 16,353 reviews