Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,604 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, fast and good quality.”

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Posted 15 years ago

Thank you for the positive feedback. Kim Puttick Customer Service Manager

Posted 6 years ago

“An easy site to negotiate, soon found the item(s) for which I was looking”

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Posted 15 years ago

Thank you for your feedback. We are always looking to source newly available products and should the technology improve to give us a direct replacement for the 150w incandescent I am sure you would find it on the Lyco site before long. Kim Puttick Customer Service Manager

Posted 6 years ago

“What is wrong with Lyco website. This was the second occasion that it failed to recognise my debit card details. This time your credit vetter rang me and he took the details. But it was still to late to get the delivery before the bank holiday. I am sure that I am not the only one having this problem”

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Posted 15 years ago

Thank you for youe feedback. I apologise for the problem you have had with the website and can confirm 99% of transactions are processed with no delay. I am pleased we were able to resolve the problem immediately when a error was encountered. Kim Puttick Customer Service Manager

Posted 6 years ago

“Good”

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Posted 15 years ago

Thank you for your feedback. Kim Puttick Customer Service Manager

Posted 6 years ago

“Absolutely brilliant service. An outside light I bought had a fault and I emailed customer service to enquire how to return it. They replied saying they were sending a new unit by next day delivery and it duly arrived as they had promised. I did not have to bother sending the faulty unit back so all in all, a very satisfactory outcome!”

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Posted 15 years ago

I am sorry you had a problem with your fitting but am pleased to hear Customer service were able to offer a speedy and satisfactory outcome. Thank you for your custom. Kim Puttick Customer Service Manager

Posted 6 years ago

“Great products that enable me to go from incandescent to halogen without changing all my light fittings - fantastic. Delivered very promptly and very well packed.”

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Posted 15 years ago

Lyco try hard to be at the forefront of emerging technology and are pleased you found the items you needed to enable the change. Thank you for taking the time to leave feedback. Kim Puttick Customer Service Manager

Posted 6 years ago

“The goods ordered arrived at the stated time and were well packed. No breakages!”

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Posted 15 years ago

Thank you for taking the time to leave feedback. Am pleased everything was as it should be. Kim Puttick Customer Service Manager

Posted 6 years ago

“Really helpful. I ordered the wrong type of bulb and when I informed them they quickly despatched the right type and are in the process of issuing a refund on my original order.”

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Posted 15 years ago

Thank you for your feedback. Am pleased Customer Service were able to help with your order. Kim Puttick Sales Office Manager

Posted 6 years ago

“Service from Lyco Excellent but delivery company difficult to deal with I wasn't in to accept delivery tried calling mobile number on delivery card no answer second call went to answer machine but no call back. Called main number only to receive an automated booking system when it would have been better to talk to a person who was able to talk to me. Get a new delivery company a keep your customers PS not receive delivery yet”

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Posted 15 years ago

Thank you for your comments I am sorry you had a problem with recieving your delivery. We are currently trialing a new carrier service to resolve the problems we had encountered. I can confirm more than 98% of parcels have been delivered on time since the start of trial and any cards left have had positive response from the carrier company usually resulting in a next day re-delivery. Going forward every effort will be made to adhere to the next day service. Kim Puttick Customer Service Manager

Posted 6 years ago

“Very pleased with your service.”

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Posted 15 years ago

Thank you for your feedback. Kim Puttick Customer Service Manager

Posted 6 years ago

“Good website, and range of products”

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Posted 15 years ago

Thank you for your feedback. Kim Puttick Customer Service Manager

Posted 6 years ago

“Quick turn-around from order to delivery. Comparative prices”

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Posted 15 years ago

“Excellent service as always.”

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Posted 15 years ago

“Efficient, reliable, well priced.”

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Posted 15 years ago

“Fabulous service everytime I have bought from them.”

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Posted 15 years ago

“lyco our very quick and effitant”

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Posted 15 years ago

“I was very pleased to find the globe bulb as I am unable to find them in local shops. Thank you for keeping them. I can't find the bigger ones on your site.”

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Posted 15 years ago

“Website a little clunky to get round. Please source as many LED bulbs at the cheapest prices possible; they're the future!”

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Posted 15 years ago

“First order First class service”

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Posted 15 years ago

“Good, fast service.”

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Posted 15 years ago

Lyco is rated 4.7 based on 16,604 reviews