Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,553 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery of goods is dire Corvid-19 is not an excuse for poor service.”

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Posted 5 years ago

“Sadly not a great experience. The product/packing/delivery were great but the customer service was shocking. I placed the order and within a couple of minuets I had realised that the wrong size of light had been ordered. I phoned the customer service number twice only to be cut off, so I sent an email to the customer service email (11 minuets after placing the order) asking them to cancel and explained why. Heard nothing back from them till an email late the night informing me that the item was being dispatched :-( The parcel arrived, I phoned customer services about returning the item explained that I had tried to contact them and had received nothing back.. I asked who would be paying the return costs, I was asked to forward the email to the chap.. AGAIN heard nothing back from them. The next day I got an email explaining how to return. I asked AGAIN who was paying for this and the response I got was this " I have consulted with the Team Member with whom you spoke and he has no recollection of agreeing to cancel the return charge as this would not be within his remit, or mine for that matter, it would have to be referred to my Line Manager." I never received a response from this person so of course he wouldn't remember speaking with me about this as it never happened!! "There is a very short window of literally seconds to cancel an order off the system" So basically you can't cancel an order even though I phoned minutes after placing the order and then followed up with an email 11 minutes after the order was placed.. there was no good will gesture.. nothing! Sometimes its not just about the product or price.. its the customer service you receive, its the way you are treated that makes you want to go back and order again. I will not be ordering from this company again.”

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Posted 5 years ago

“Ordered the day before and received the following day post free. Excellent company to deal with good quality products, will use again.”

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Posted 5 years ago

“excelent service delivery next day”

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Posted 5 years ago

“Fast delivery accurate description”

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Posted 5 years ago

“Good selection, fast delivery”

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Posted 5 years ago

“Fantastic product Highly recommend”

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Posted 5 years ago

“Great service Prompt delivery.Great product?”

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Posted 5 years ago

“Everything was excellent; prompt delivery, well packaged, complete order Unfortunately one of the 3 cooker lamps arrived with damaged packing (box) and the filament in the bulb was broken. This was a result of damage to the box prior to it being packaged and despatched. The delivery box box package was in perfect condition.”

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Posted 5 years ago

“Purchased for a pensioner who could not find a replacement fitting. Still to fit but looks ideal. Ordered, delivered without any problem.”

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Posted 5 years ago

“Very speedy delivery....many thanks!”

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Posted 5 years ago

“Very quick delivery and good communications. Builds are all good quality. Would recommend this company”

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Posted 5 years ago

“Excellent service - very prompt delivery in these difficult times”

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Posted 5 years ago

“Very well organised and very quick service very good product”

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Posted 5 years ago

“Ordering and delivery good.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Exceptional service, prompt delivery. Ordered three LED tubes. One was faulty. Contacted Lyco and they replaced it free of charge.”

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Posted 5 years ago

“Prompt, accurate, and good value”

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Posted 5 years ago

“On time delivery and product as described.”

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Posted 5 years ago

“Another positive experience getting lighting stuff from Lyco.”

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Posted 5 years ago

Lyco is rated 4.7 based on 16,553 reviews