Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,735 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 9th November 2025

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great firelighters, won’t go back to the old style. Super speedy delivery.”

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Posted 4 years ago

We don't really understand why anyone uses the old chemical ones anymore - aren't these SO much better? THanks so much for the review Philippa! 💚

Posted 4 years ago

“Delighted to find small logs for my eco stove and a company that plants trees!! Super speedy delivery in a format that works for me as we can't get a truck down our lane.”

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Posted 4 years ago

YAY! We love uncovering customers who our product offering really works for! Thanks so much for supporting our business Amanda 💚

Posted 4 years ago

“One parcel didn’t arrive (no fault of Love Logs!) and Heather couldn’t have been more helpful. Emails replied to instantly and replacement order was sent immediately with no quibble or delay. It is a pleasure doing business with Love Logs!”

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Posted 4 years ago

Thanks so much for the review and very pleased to help out! Hope to see you again soon 😃😃

Posted 4 years ago

“Really happy with my purchase. Perfectly sized for my pizza oven. Arrived promptly with no plastic packaging. Also received a video by e-mail showing me how to use the wood. Quality product, great service and two trees planted per order-what not to love?”

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Posted 4 years ago

Thanks so much for the LOVELY review! We launched the business when we couldn't get the right wood for our oven, and it's so good finding so many like-minded people out there who also value the sustainability side of the business 🙌🏻

Posted 4 years ago

“I purchased the kit, kindling, starter lighters and logs. This came in two deliveries, which was a little confusing BUT I'm very pleased with the ease of having such weighty logs delivered to the door.”

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Posted 4 years ago

Hi Suzanne, It should usually come in one delivery but when DPD are very busy, they will prioritise getting parcels out of the depot do occasionally they will get split up - it shouldn't happen often though 😃 Thanks so much for the lovely review and for supporting our business! Paul & Heather

Posted 4 years ago

“Top quality wood, good chunky sizes perfect for the kadai! With great customer service & fast delivery.”

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Posted 4 years ago

Awesome, thanks for the review Sean!

Posted 4 years ago

“Good product fast delivery”

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Posted 4 years ago

Thanks so much for the review Hannah! 🔥😃

Posted 4 years ago

“Excellent firefighters. I will definitely buy again.”

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Posted 4 years ago

They're sooooo much better than the chemical blocks, aren't they?? And made right here in the UK 😃

Posted 4 years ago

“Smart service. Great product. Will order again.”

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Posted 4 years ago

Thank you so much for the review Hamish, come by any time! 😃

Posted 4 years ago

“I like the ethical nature of this company, and the logs arrived well packaged and in good time. Easy ordering process on the website.”

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Posted 4 years ago

Ahh thank you so much for the review 🙌🏻

Posted 4 years ago

“Fantastic service!!! Ordered at 12:57 on the Friday and had it delivered less than 24 hours later, would highly recommend Love Logs! Will definitely be buying from again *****”

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Posted 4 years ago

Thanks so much Andrew! Don't forget to use your referral link, which you'll receive by email, to save £5 for every friend you refer 🤑

Posted 4 years ago

“I love that I can set up an easy and great value subscription for my firefighters and kindling! Was very close to using amazon but this has been so easy to do- thank you”

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Posted 4 years ago

Ahhh now that is exactly what we wanted to hear - small guys who can compete with Amazon! 🙌🏻

Posted 4 years ago

“Love Logs delivered my wood fast and the quality is of the wood and its cut is excellent. You can get a higher quantity of wood for cheaper elsewhere, however, the quality from what I have seen so far is not as good. I'm still trying to shop around and decide if the quality of wood elsewhere is just as good as that from Love Logs. Time will tell and if not then chances are I will return, because other than being a little more expensive, the service is first class and the communication excellent. But they do say you get what you pay for.”

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Posted 4 years ago

Hi Joe, I've replied to your other review in detail, so here will just say thanks for the service review 😃 Paul

Posted 4 years ago

“Superb quality...burn much longer than supermarket bought logs plus kindling much better. As for the firelighters....they are second to none. Delivery is quick. Do maybe tad more money wise but you get value in long run.”

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Posted 4 years ago

Thank you so much for the lovely review Nicola! Good value AND 1500 less road miles than most supermarket logs - WIN WIN 🤩 Thank you so much for your support, Paul & Heather 💚

Posted 4 years ago

“Beautifully presented handcrafted large oak chopping board bought from Love Logs as a house warming present for my granddaughter. She said it will be a family heirloom as it will last a lifetime and longer. I can highly recommend this to anyone looking at this website. Please support these local crafts people who produce such high quality sustainable pieces of art Hazel from Scotland”

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Posted 4 years ago

Thank you so much Hazel 💚

Posted 4 years ago

“I buy fire lighters from here and they are fantastic! We use them in the pizza oven in the summer along with their own wood pellets they are great and only need to use 1. In the winter we use the fire lighters for our wood burning stove and again only 1 of these in the kindling gets the fire roaring. Highly recommend these, no chemicals or harsh smells. Really good prices and fast delivery. Love this site.”

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Posted 4 years ago

Ahh thank you so much for the review Victoria, and for your continued support across summer AND winter! 💚 Are we the only ones who think, with the surname Winterburn, you should be a brand ambassador for Love Logs? 🔥😂 Paul & Heather

Posted 4 years ago

“I was very impressed that the delivery was indeed the day Love Logs guaranteed it would be! I'm also very happy with the hobbit logs; they are the perfect size for my little stove. I will definitely be reordering.”

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Posted 4 years ago

Thanks you so much for the amazing review Sarah, glad you've found us and we can't wait to see your name pop up again 🙌🏻🤩

Posted 4 years ago

“My order was delivered very quickly. I liked that the natural firelighters were packed in recyclable cardboard box, not in plastic as I have had from other companies. Would recommend.”

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Posted 4 years ago

Thanks so much for the amazing review Anne! Plastic has a place, but it doesn't have a place in this industry 💚

Posted 4 years ago

“Great quality wood, delivered on time and great value. No plastics used for any packaging, all recyclable. Will not hesitate to buy again.”

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Posted 4 years ago

Thanks so much for the amazing review Chris!

Posted 4 years ago

“Faultless ordering process, on-time delivery, well packaged - no qualms! Maybe a touch pricey, but the logs are solid (no offcuts, saw dust or bits left at the bottom) and burn very well in my Ooni Karu 16.”

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Posted 4 years ago

Hi Jacques, Thanks so much for the review, you've summed up everything we're trying to achieve! Sending wood in small batches by courier always means you will lose a decent chunk of the price into the courier rate, and we've learned that running an environmentally friendly business is very expensive compared to running one without taking consideration for elements like the packaging we use, for example. We're pleased that the good outweighs the price for you and as we grow, we'll keep working to bring our prices down wherever it's feasible. Thanks, Paul & Heather 💚

Posted 4 years ago

Love Logs is rated 5.0 based on 2,735 reviews