Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 1,886 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 1,886 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 11th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service. Online ordering very simple”

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Posted 2 weeks ago

Thanks so much for the review! We love constructive feedback, if there' anything we could do to make this a five star review, we'd love to hear from you 😃 Paul

Posted 2 weeks ago

“Good product no worries there its a shame that DPD let this otherwise faultless company down each time we get a delivery.”

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Posted 2 months ago

Hi Adam, Thanks for the review. We've tried countless couriers and DPD are genuinely the best of them all when it comes to delivery performance, which is why we stick with them - but I'm really sorry you aren't getting that service level. As you know, we have a complaint in with DPD, and we're waiting for them to update us about this issue and how they plan to avoid it moving forward. We appreciate your business! Paul

Posted 2 months ago

“Good quality & well-cut kiln-dried 20cm logs. Ideal for my hobbit stove. On the expensive side, but convenient delivery.”

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Posted 2 months ago

Thank you for the great review, Thomas, we're so glad you were pleased with your logs! We do understand that we aren't the cheapest, but we hope it's worth it for the quality, convenience and lack of plastic 😊 Stay toasty and we'll see you again soon 🔥 Heatheer

Posted 2 months ago

“Quick delivery was great”

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Posted 3 months ago

Thank you for the great review! We're always looking to improve so we'd be really grateful if you could tell us what we could do to get 5 stars next time? Thanks Heather

Posted 3 months ago

“Excellent, long-burning, dry logs that fit perfectly into my small and larger stoves. Excellent value for money and work to provide support and sustainability for the environment.”

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Posted 4 months ago

Thanks so much for your review! We love taking constructive feedback, if there's anything we could do to make this a 5 star review, please pop us an email 😃 Paul

Posted 4 months ago

“It arrives pretty quickly, usually next day, and the wood is perfect for our Hobbit wood burner. I cannot buy small logs locally”

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Posted 4 months ago

Thanks so much for the review Nigel! We love constructive feedback, if you think we can do anything to reach a 5 star review, please let us know! Paul

Posted 4 months ago

“Very good delivery, do what they say on the tin. Fantastic kindling, gets a fire roaring. Hobbit logs are great for my smaller log burner, go through quite a few but burn down fully with not much left which I've not found with other logs which can leave big bits at the end. Also love that they are UK. Fair and similar price to other logs. (All log prices have gone up since last year I think) Love that I'm buying from a sustainable and planet-friendly business. (Also love that im buying logs called "hobbit logs" due to my fascination with LOTR. :D)”

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Posted 4 months ago

Thank you so much for this brilliant and detailed review, Charlotte. We're so glad you love the Hobbit Logs, we're pretty happy with the name too 😀 We're always looking to improve, so we'd really appreciate any feedback you can share about how we could get to five stars? Thanks Heather

Posted 4 months ago

“Got a large log Subscription which is great, lever run low of logs. The burn of these logs is 3x longer than what you get from B&Q/Home Base so value for money is good.”

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Posted 4 months ago

Hi Sam, thank you so much for the great review! Would you mind sharing any feedback as to how we could get to 5 stars? Thanks Heather

Posted 4 months ago

“Logs seem good. Nicely packed. Quite expensive compared to logs I bought last year but hopefully they will burn better/slower. We’ll see.”

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Posted 4 months ago

Hi Ashley, thanks for the review! We'd appreciate if you'd let us know how you get on once you've used them, and if there's anything we could do once you have to get five stars 😃 Paul

Posted 4 months ago

“Great logs, eco friendly and speedy delivery”

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Posted 5 months ago

That's what we do 🤩 🤩 🤩

Posted 5 months ago

“Good quality selection of logs”

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Posted 5 months ago

Thank you for the great review! Please could you let us know if there is anything we could have done to go from 4 stars to 5 stars? Thanks Heather

Posted 5 months ago

“Arrived speedy packed well. Coals burnt well giving out plenty of heat for a long period. Cost is a little high not sure if I can venture in purchasing more coal this summer.”

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Posted 9 months ago

“Delivered as promised. All very easy”

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Posted 11 months ago

Thank you for the review, Jonathan! We're happy you're happy 😀 If there's anything we could do better to increase 4 stars to 5, please do lets us know! Heather

Posted 10 months ago

“Great mix of small and larger sizes, Woodburner flares into life quickly using these.”

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Posted 11 months ago

Thank you for the lovely review! We'd love your feedback on how we could go from 4* to 5* next time if you're happy to share? Thanks again Heather

Posted 11 months ago

“Love their environmental ethics for replanting. Great logs. Bit of an issue with the courier but got them in time for when I needed them, and they were proactive with communication. Would not stop me ordering again.”

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Posted 1 year ago

Thanks so much for your review Darren! We'd love to know whether the 4 stars was just for the DPD issue, or if there's anything else we can do better? Cheers! Paul & Heather

Posted 1 year ago

“All good with repeat order”

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Posted 1 year ago

Thanks Robert! What could we do differently and get a 5 star review, out of interest? Paul & Heather

Posted 1 year ago

“Logs are always great, and the box of odd ends of briquettes is great value and handy for getting a fire started quickly.”

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Posted 1 year ago

Thank you for the brilliant review Douglas! If there’s anything we could do to take it from 4* to 5*, please do let us know!

Posted 1 year ago

“Happy with service. Originally told logs would be delivered the next day then that became the following day, but I was kept informed all the time and delivery happened as they said.”

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Posted 1 year ago

Hi Gillian, thank you for the great review and apologies for the small delay! We look forward to seeing you again 💚

Posted 1 year ago

“Prompt delivery and good communication.”

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Posted 1 year ago

Awesome, thanks Ian! We'd love to know what we could do to get 5 stars, please let us know. Paul & Heather

Posted 1 year ago

“My order arrived within days as promised - nicely packed. Great size for my small stove. The logs burn quite well.”

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Posted 1 year ago

Love Logs is rated 5.0 based on 1,886 reviews