Minimal smoke and soot . Good heat achieved. Take longer to burn than cheaper alternatives. So I find adding little and often to keep the flames and temperatures.
Boxes arrive but have been open seem to still be full. They use a paper tape to seal the boxes. Great for the environment but not a great secure seal.”
Thanks so much for the feedback and sorry to hear about the issues with the tape - we tested lots of options and settled on that one as the best option as we didn't have any issues with test shipments.
Glad you love the product though! It really does make a difference to pay more for hardwood.
I'll email you now to see if there's anything I can do with regards to the tape problem ?
“First time I have ordered through live logs and was a little delay in then arriving through no fault of them but Royal Mail. Love logs have given me a 20% discount off next order. Will be ordering again. Haven’t used logs yet but you do get alot in large box”
Thanks Robin! We will soon have DPD collecting every single order and expect these issues to stop there.
We'd appreciate it if you could reconsider your review if you love the firewood once you've used it 🔥
“Website, shipping, Instagram, packaging I think it's amazing, love it all. The only thing I'm less excited about is the wood smell, it doesn't have the same smell as other wood I've been buying. I think I've had oak and hardwoods before, they just burn such a beautiful aroma. Alas the overall brand is so effective for someone living in an apartment and caring for our planet.”
Hi Dan, thanks for the feedback and thanks so much for being part of our first winter!
We only sell hardwood but it is mixed species because buying specific hardwoods is more expensive - we recognised from the day we launched the business that we needed to do everything possible to try and get the price & value points right for you guys.
Sometimes you'll get lucky and get a box of oak, and there are a number of other species that smell amazing, but right now, a lot of ash is being felled in the UK due to ash dieback disease, which has definitely got the most subtle smell of any British wood.
As we continue to bring down our packaging and transport costs we might be able to offer single species hardwoods at a competitive price, so watch this space!
“It’s an absolute pleasure to be on board. Incredibly fast delivery and absolutely no plastic whatsoever. That’s what caught my attention. Signed up to a subscription instantly and already considering another of their largest boxes to the sets already subscribed to.”
Thanks for the review & photo James! I know you switched from a cheaper pallet supply and we're doing everything we can to bring the prices closer to that sort of bulk delivery.
Thanks for helping us get off the ground!
Paul & Heather