I managed to order the wrong type of wood and Heather was so helpful in fixing my mistake, even over the weekend. The right wood arrived early the following week and is helping create some amazing pizzas! Thank you!”
Posted 16 hours ago
Hi Neil, thanks so much for the review and great to hear you're enjoying your Karu - we absolutely love ours! Happy Pizza-ing!
“Great product first time purchase will definitely order again
Super speedy delivery”
Posted 1 week ago
Hi Dennis, thanks so much for the review and hope they're performing well for you! We're working on a premium pellet product as well, so watch this space!
“Excellent delivery time. Easy to order from and the pellets I bought give a intense flame. šš”
Posted 1 week ago
Thanks Robbie! Glad to hear how well they]re performing for you. We're working on a premium pellet as well so keep track on our social media for updates!
“Great Service. Fast delivery. Best part is... so much less smoke! These make a huge difference and give out more heat. Will re-order and highly recommend.”
Posted 1 week ago
Thanks so much for the review! The lack of smoke is an absolute game changer, isn't it? So pleased to have you on board :)
“Super quick delivery and at a time where with all the snowfall we were desperate for more firewood. Love the ethos of this company”
Posted 1 week ago
Hi Kate, thanks so much for the review! We had a couple of cold days in the warehouse I can tell you that much, but it's all worth it to get comments like this :)
“Very efficient delivery. Clearly kiln dried so burn really well. Love that you are Kant trees linked to ones you cut . Good luck with the business . I’m an occasional log fire so this easy quantity suits me thank you.”
Posted 1 week ago
Hi Cathy, thanks so much for the review! We were like you, and couldn't believe how hard it was to buy small quantities of firewood in a sustainable manner. Thanks for being a part of our first winter :)
“Website, shipping, Instagram, packaging I think it's amazing, love it all. The only thing I'm less excited about is the wood smell, it doesn't have the same smell as other wood I've been buying. I think I've had oak and hardwoods before, they just burn such a beautiful aroma. Alas the overall brand is so effective for someone living in an apartment and caring for our planet.”
Posted 2 weeks ago
Hi Dan, thanks for the feedback and thanks so much for being part of our first winter!
We only sell hardwood but it is mixed species because buying specific hardwoods is more expensive - we recognised from the day we launched the business that we needed to do everything possible to try and get the price & value points right for you guys.
Sometimes you'll get lucky and get a box of oak, and there are a number of other species that smell amazing, but right now, a lot of ash is being felled in the UK due to ash dieback disease, which has definitely got the most subtle smell of any British wood.
As we continue to bring down our packaging and transport costs we might be able to offer single species hardwoods at a competitive price, so watch this space!
“Ethical, Environmentally Conscious, Excellent Product. Love the Firelighters.”
Posted 2 weeks ago
Hi PJ, thanks so much for the review - the natural firelighters are so much better aren't they? And made from lumber to finished product right here in the UK :)
“Great products with a really easy to use and flexible ordering system. Logs were perfectly sized, dry and arrived quickly and were well packaged. Overall, a very neat, simple and efficient service. Highly recommend”
“Very speedy delivery. Well packaged, love the environmentally friendly packaging. Boxes are a good size, right at the limit of what I can lift as an average height woman though. Logs consistently sized.”
Posted 2 weeks ago
Thanks so much for the review! We tried to get the balance right- a manageable weight but a big enough box to get good value from the courier delivery! Keep ordering and it'll get easier with each box you lift ;)
“I have now placed two orders with Love Logs and both times, delivery as been quick, on time and with excellent delivery notifications. The logs themselves burn well. Will certainly continue to buy from Love Logs.”
Posted 2 weeks ago
Hi Tim, thanks so much for coming back a couple of times, we get a little happy buzz every time we get a repeat customer! We really appreciate having you on board.
“These fire lighters worked really well on our small wood burning stove. We have used them every day. It is also great not to have that awful firefighter smell on your fingers that you get from the supermarket firefighters.”
Posted 2 weeks ago
Thanks for the review Jill - they're amazing aren't they! And manufactured right here in the UK too, unlike the chemical ones :)
