Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 1,893 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 1,893 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 23rd April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read the small print. 54l is 1 box full and paying a premium of £37.95 is not cheap. I’m hoping that when I get round to burning the kindling that my fire will start with the use of one stick. Will not be ordering again.”

Helpful Report

Posted 2 months ago

Hi Mathew, Sorry you didn't get the experience you expected. We try and be very open about the size of our products through our listings, if you can suggest any way other than listing the volume of the box as part of the product description, we'd welcome constructive feedback! Obviously as soon as you deliver any product to someone's doorstep via next day delivery, you add a courier charge and a packaging cost, which is our case comes to almost than £9... those costs obviously have to be reflected in the price, as well as a (in the case of our kindling, very) small profit margin. Our customers tend to understand they are buying a high quality, convenience product delivered exactly when they need it, not a product designed to compete with nets of kindling from the garage. We understand some people see wood fuel as a commodity to be bought as cheaply as possible, but that's just not our business model I'm afraid. We appreciate the time taken to leave a review, and perhaps once you've used the kindling you might reconsider whether it's truly a 1 star product. Many thanks, Paul

Posted 2 months ago

“Great company to buy your pizza pellets, logs etc from and good value for your money Postage really fast as well”

Helpful Report

Posted 11 months ago

Thank you so much for the review, Donald! We're happy you're happy and can't wait to see you again 🤩🤩🤩 Heather

Posted 11 months ago

“I've been buying my pizza oven wood pellets from Love Logs for a while now. A great company with quick delivery, a good price, and fantastic service.”

Helpful Report

Posted 1 year ago

Thank you so much for the great review, Marc! Happy pizza making, don't forget to tag @planetfriendlyfirewood so we can see your creations 🍕

Posted 1 year ago

“The wood pellets are fantastic, quick to light, and easily get our pizza oven upto 500C. Very economcial, managed (when combined with charcoal for a 'base heat') a good 15 sessions with our Ooni. Quick delivery too - even a few days before Christmas!”

Helpful Report

Posted 1 year ago

“Great communication and speedy delivery”

Helpful Report

Posted 1 year ago

Thanks so much for the lovely review 😃 Heather & Paul

Posted 1 year ago

Love Logs is rated 5.0 based on 1,893 reviews