“Got the pellets for my Ooni pizza oven as found Ooni’s very expensive so thought would try love logs pellets. Unfortunately, having used the Ooni on many occasions the pellets I purchased just never got the oven to the right/high temperature required for my oven fired pizza after much effort and time wasted . May have to revert back to more expensive ones or find others . Very disappointed and won’t buy again”
Thanks for letting us know you've had a problem, as you've may have seen all our other reviews are 5 stars, so we consistently find people are very happy with them!
I'm going to pop you an email now and hopefully we can figure out if perhaps the pellets got wet during the delivery process, as you can imagine shipping in plastic free packaging this is one of the risks.
Paul & Heather
Posted 2 months ago
As discussed via email we are happy to pay for a collection and refund the pellets in full once we have had a chance to check for any issues, so please get back in touch if you would like to take us up on this offer.