I'm really sorry to hear you didn't have the experience you hoped, we normally only have great feedback regards both the Caradoc charcoal and our smoking chunks.
What sort of barbecue/smoker are you using? With 3kg of the Caradoc I find I can easily smoke for 5-6 hours on my Weber kettle, and only use around 1 to 1.5kg for shorter smokes such as spatchcock. Did you not find you were able to achieve this sort of length cook?
I'll drop you an email now to see if we can do anything to fix this.
Posted 2 months ago
Thanks for coming back to me via email.
As discussed the 3kg smoking kit is designed for use in kettle and similar barbecues rather than offset smokers. We'll change our product copy so this is explicitly clear, appreciate you flagging this as a potential issue.