Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 1,894 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 1,894 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 23rd April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The logs themselves are great and burn very well. Unfortunately, it is not value for money.”

Helpful Report

Posted 4 months ago

Hi David, I'm sorry you feel this way! For every box of logs, the delivery costs us more than £6 and the shipping box more than £2, so with £8 spent just getting it to you, it's natural that we end up more expensive than locally collected logs. We tend to find our regular customers are those happy to pay a bit more for the convenience of next day delivery, but we understand that our business model isn't for everyone. Glad you liked the quality of the logs! Paul

Posted 4 months ago

“Great price and heat up fast but are very smokey. Probably won’t buy again”

Helpful Report

Posted 1 year ago

Hi, thanks again for your feedback. If the logs are quick to light and heat, that means they're very dry and shouldn't smoke, and as you can see from the product feedback we don't really get anything but 5 star reviews. As per my other replies I would appreciate the opportunity to help you get the most from the oven, please send me a note back and I'll do my best to help. Many thanks, Paul

Posted 1 year ago

“To be honest my item wasnt what i was expecting both the logs and the charcoal burned through very quickly and were not best suited for smoking”

Helpful Report

Posted 2 years ago

Hi Chris, I'm really sorry to hear you didn't have the experience you hoped, we normally only have great feedback regards both the Caradoc charcoal and our smoking chunks. What sort of barbecue/smoker are you using? With 3kg of the Caradoc I find I can easily smoke for 5-6 hours on my Weber kettle, and only use around 1 to 1.5kg for shorter smokes such as spatchcock. Did you not find you were able to achieve this sort of length cook? I'll drop you an email now to see if we can do anything to fix this. Paul

Posted 2 years ago

Hi Chris, Thanks for coming back to me via email. As discussed the 3kg smoking kit is designed for use in kettle and similar barbecues rather than offset smokers. We'll change our product copy so this is explicitly clear, appreciate you flagging this as a potential issue. Many thanks, Paul

Posted 2 years ago

Love Logs is rated 5.0 based on 1,894 reviews